Question about Dell Photo 964 All-In-One InkJet Printer

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I am trying to print in black and white on my dell photo AIO printer 926 it wont even let me check the box for to print in black and white what can I do?

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  • Ann Alexander Feb 17, 2009

    Under "Properties" the "Print in Black & White Only" box is grayed out. I can ONLY print in color, even when printing in Draft form. This is a new development. Help!

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The problem was that the print options had switched to print using the color cartridge to make up for my empty black ink cartridge.

After you click on print, and then click the preferences button, next go to the Advanced tab. Once there, there should be another button that says, More options. Once that tab is opened, check the box that says, "Use black cartridge to print in black and white."

I was convinced that something was wrong with my new printer cartridge and called Dell. Unfortunately, they wouldn't or couldn't help me and I just lucked up this solution.

Posted on Feb 07, 2009

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maybe you need to make sure it is set for color, click start then control panel then printers ,right click on dell photo ,click printing preferences, unclick printing in black and white , i hope this helps

Jul 22, 2009 | Dell 926 All-In-One InkJet Printer

1 Answer

My Dell Photo 926 stopped printing in color. It prints in black and white. If I make a copy, it can still make a color copy. I'm stuck.


hi ,

if u can make a copy in color , rest assure ,nothing wrong with the printer .

it s only needs a setting change to be done .

is your pc running on xp r vista ?>

if xp : click start-->run-->type control printers --> your 926 printer should be displayed -->right click on printer icon and choose preferances-->..click on advanced option --more options --see if print color image in black and white is checked ? if so uncheck it

if vista : click start ---the cursor would flash on "start search "...typre printers and press enter key ...then ..your 926 printer should be displayed -->right click on printer icon and choose preferances-->..click on advanced option --more options --see if print color image in black and white is checked ? if so uncheck it

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1 Answer

My printer dell photo 924 wont let me switch to black and white printing only and it's just using my color, it's a brand new cartridge and shows it's full. what should I do?


Had the same problem. Go to file, print then go to advanced tab and click on the more options button...then click use black cartridge to print black and white and VOILA
problem solved :D

Apr 06, 2009 | Dell 926 All-In-One InkJet Printer

2 Answers

Dell AIO 926 driver is not installed, even though I installed it!


Hi, The problem here is that the CD has an older version of the driver which has some known issues. Few steps will be required to fix this.
  1. Unplug the printer
  2. Goto control panel -> Add/Remove programs (or) Programs & features (Vista), uninsuatll the Dell Printer software if listed.
  3. Download the Driver from the Dell Support Website

 
XP Driver
http://support.dell.com/support/topics/global.aspx/support/downloads/en/downloads_splash?c=us&l=en&s=gen&~mode=popup&file=195205
XP Printer Application
http://support.dell.com/support/topics/global.aspx/support/downloads/en/downloads_splash?c=us&l=en&s=gen&~mode=popup&file=205258
 
Vista Driver
http://support.dell.com/support/topics/global.aspx/support/downloads/en/downloads_splash?c=us&l=en&s=gen&~mode=popup&file=195205
Vista Printer Application
http://support.dell.com/support/topics/global.aspx/support/downloads/en/downloads_splash?c=us&l=en&s=gen&~mode=popup&file=205258

Hope this works... Please rate your feedback!!! Thanks

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