Question about Compaq Evo D510 Minitower (Open Box) (OB4700432011) PC Desktop

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I have a Compaq D500 Desktop. I am unable to play CDs or DVDs. Apparently, there is no sound device installed. Your technician advised me to install a sound driver from the HP web site and provided the link. I have completed the process twice, restarted my computer and am receiving an "error" message. Can you please assist me with this issue? thanks, Peggy

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What specific error message? While on the web site did you use the auto-detect feature? Realize that if the sound driver, possibly AC97, is downloaded separately that reinstalling the original chipset drivers may be necessary. I will help if you need further assistance. Steve Medley

Posted on Dec 10, 2008

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