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This means the application has not loaded or it has an issue with the application. Download the full instructions from tomtom website to reinstall you tomtom with fresh application and program etc. YOU MUST back up your device first and ensure you have a copya of the map as you cannot download this. make a backup first and use tomtom home program to install the new application, copy your map back to the device etc. the instructions from tomtom are pretty straightforward to follow. Also contacting tomtom support will get you help in reinstalling the application.
I assume it works ok in the U.S., and most of Mexico. Assuming that, it will be one of two things. 1. Either the locations are not programmed into their software, or you need an update to your GPS. My guess is that they haven't updated yet. I would message Tom Tom to let them know your concerns- sometimes the squeaky wheel gets the grease. Good luck, know it's aggravating.
You can use the latest 'Tomtom Home' to purchase and download the AUSTRALIA map for your GO 700.
SYDNEY is included as well all major cities (ADELAIDE, BRISBANE, CANBERRA, DARWIN, MELBOURNE, PERTH, ETC...) and 99+ % of all Australian roads.
Hope it helps.