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Unplug the printer/copier from the main source of electricity, make sure it is a full ink cartridge, wait 10-20 seconds, plug it back in. Sometimes it takes unplugging it from the computer and doing the same.
Go into your control panel, go to your printer, right click it, then choose "Cancel all print jobs". You may also have to uncheck the "Pause Printing" function.
If all else fails, get the cd. remove the printer and reinstall the software after shutting the printer down and start from scratch just like it was new. If neither of those solve it, go to http://www.hp.com and download your owners manual. There you will find a troubleshooting section that will help walk you through what to do. Hope that helps.
Remove the HP Smartweb printing software. ==================================
1. In the Start menu select All Programs > HP Smart Web Printing > Uninstall HP Smart Web Printing.
2. Follow the onscreen prompts.
You can also open the 'Control Panel' from the 'Start menu' and open 'Add or Remove' Programs. Select 'HP Smart Web Printing' in the 'Add or Remove' Programs window, and then click 'Remove'.
If the changes you make in the Page Setup dialog of Internet Explorer are not reflected in the Page Setup dialog of the Print Clips window and vice versa ?
This is a known problem, and not unique to HP Smart Web Printing. When printing from the Internet Explorer File menu, select File > Page Setup and make your settings there. When printing from the Print Clips window, click the Page Setup button and make your settings there.
Now install the smart web printing software from the weblink provided below:
After removing the smart web printing software, please visit the weblink and download the HP Smart Web Printing 4.05 software from the webpage.
Can't help with your problem but wanted to remind you that 'Shift-Prt Scrn' still works and the current page (or error box in your case) is copied to the clipboard and can be dropped into WordPad or Word without problem.
Saving the exact error message can assist others with a clue to the source of the error.
This sounds like an issue with your web browser. Which web browser are you using? Do you get any error message when you print? Also, when you print, make sure it is printing to the printer you think you have set up. The web browser will allow you to print to a different printer, then remember those settings.