The unit runs and appears to be functioning fine (curently set on 500Sq Ft.); however, the unit will not resopnd to the remote control or the control panel. I appreciate any advice you have. If I am unable to repair the unit I would like to know were I can send it to have it repaired.
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Re: Display reads "Perform Maintenance"
If the unit is under-warranty, I'd contact the dealer who sold it to you, or EcoQuest customer service (info follows). Get an RMA# (Returned Merchandise Authorization) and take it from there.
If it's not under warranty, they will still repair it, but will charge you. If the controls aren't working, you'll probably need to decide if it's worth it or if you should consider purchasing a new one. Getting into fixing circuit boards or other electonics gets expensive in a hurry.
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Odors from a vehicle takes 2-14 hours on "high". Depends on the odors. Run the AC & heater fan for 20 minutes also when the car is full of ozone and have the unit aimed up on the floor toward the firewall on high. You should not stay in the car while doing this. Mild new odors can be neutralized in 20 minutes to 2 hours. Bigger and older problems take longer.
Sometimes, for some reason, the lights burn out or don't function correctly. However, you can determine by hearing, smelling, and looking at the fan to see where the machine is set. If the controls still work, and everything seems to be running, just keep using the machine. Since Vollara (EcoQuest new owners) no longer sells nor repairs the machine, your option for repair is just to keep investigating until you find a former dealer or repair person who would look at it.
By all means run the unit while you wait for the new RCI cell. The purifier will be less effective in killing germs while the RCI cell is out. It will still work to reduce the allergens in the air. Hope this helps you.
Oops. It's possible that the incorrectly inserted plate caused the machine to malfunction. It may need to be sent to the factory so the computerized controls can be recalibrated. Call Vollara (new name for EcoQuest) Customer Service 800-989-2299.
After you have cleaned the filter and plate, reassemble the purifier. Plug it in, turn it on, when the message perform cleaning reappears, press the Reminder Reset button on the purifier to clear the message. Now you are good to go for another 30 days.
If the front control does not function, you can not clear the perform cleaning message from the display.
Contact the dealer whom you bought the machine he/she should be able to help you. The machine has a 3 year warranty.
Otherwise, contact the manufacturer EcoQuest at 1-800-989-2299 and choose technical assistance from the menu. You will be guided through some trouble shooting and if needed you will get an RMA number so you can send your unit in for repair.
Unit seems to need reset...To do this simply, with unit still plugged in, set to off by selecting on button until there are no high, med, or low lights on. unplug unit from wall for about 15 seconds then plug back into wall socket and select your favorite setting high, med. or low. The order in which you perform this task must be as stated above and the unit must be clean and the door and cleaning rod must be in home position. Hope this helps, mines working fine now but took a couple tries to find right order to reset.