The right side of the paper when we fax someone is covered in black when they get it. We tried cleaning the parts with alcohol that the manual said to and all our faxes are still recieved partially blacked out.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
One reason why you're having a black line on the copies you make and faxes that you send it's because the scanner glass inside the fax machine is dirty. Here's what you can do to resolve you're issue.
-Make sure the printer is off and unplugged from the power outlet for your safety.
-Open the control panel, Prepare a dry lint free cloth and isopropyl alcohol, dampen the cloth with a small amount of alcohol.
-Inside the fax machine look for a the long scanner glass clean it with the dampened cloth, using hand try to feel if there are debris or dirt and concentrate on cleaning that part.
-Directly above the glass you will see a white strip clean that also with the dampened cloth
Once you're done cleaning, close the cover and plug it back in. Try to copy a blank sheet of paper and if you can still see the same line clean it again for about 3-5 times, Make sure to make a copy everytime you clean the glass.
Hope this helps!
Well you said the Lines are present when you are copying and when you are sending from the fax unit. Copying and sending functions both uses the scanning unit. What you lift open the document feeder for original documents. In there you should see rollers and a glass. clean this glass with cotton swab and alcohol for left to right the entire glass. Close the unit and try copying or sending, documents should now be clean.
If they are on the faxes that you send you need to clean the reading glass; open the cover where you place your originals when faxing and look in there and there is a thin glass that runs left to right. Clean the glass with a lint free cloth and glass cleaner with out ammonia or some rubbingalcohol.
If the lines are on your incoming faxes it is most likely from your drum. Replace your drum and that will most likely correct the problem.
Pop open the fax document feeder, and look for a glass strip about 1cm wide, that runs from left to right across the machine. You will probably see a few spots of dirt, or more commonly, a blob of white liquid paper stuck on the glass, on the side of the machine that corresponds to the black lines on your fax. Clean this glass strip gently, using a soft cloth dampened with a mild detergent. I often use diluted windex. You may need to scrape liquid paper gently with your fingernail. Close the cover.
Next, put a blank sheet into the feeder and make a copy of the blank page. If you have cleaned it properly, the copy will be blank as well. If you still have a line, align it with the feeder and use this as a guide to show you where the glass may still have some **** stuck on it.
Sounds like the scanner section (the glass **** part in the original scan section). These are notorious for going out and sending partial black or all black pages. Try making a copy and see what it looks like, but if it's sharp lines on (across) sections of the copies, then that's what it is. It's about a $40 part and easy to change. Just lift the "tab" on the holders right side....slide the unit to the right...lift up the left section...pull it out and unplug it. Be carefull not to let the connector fall into the slot it came from or you'll have to disassemble it further or fish it out. Replace in opposite directions.
Open the front of the fax machine. Then pull down the the tray that has the down arrow imprinted on it. Locate the glass strip towards the back, just behind the center roller. Use a cloth and rubbing alcohol to clean the glass and that should remove the black line.