Question about Microsoft Windows XP Home Edition

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Can't restart PC (with Windows XP ) after suspected virus attack.

Having opened a suspect e-mail by mistake and clicking on an even more suspect web-site link, my PC is in a sorry state. It won't start up, even on 'Safe mode'. What I get is a series of messages about drivers scrolling up the screen, then everything stops.

I have the original XP (Home) CD, so I can change the boot order and get it to start with that, but not too sure how to proceed thereafter. Can anyone point me to a simple procedure that I can follow to get it all working again?

I use Norton Protection Centre virus-guard, which is included in, and kept updated by, my BTInternet contract. No complaints to date.

Does anyone have experience of the 'SPOTMAU' CD, advertised as a cure-all for these sort of issues, costing 'just $49' by an American company. Would this help me?

I would be grateful for any suggestions anyone might have for this.

Best wishes and season's greetings,


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  • 2 more comments 
  • John Dec 10, 2008

    Many thanks for the fast reply. I am away from home on business for a
    week but will do what you say when I get home next week. I'm a bit
    unsure what will happen when I put my XP disk in and whether I will
    understand whatever it asks me to do. Hopefully it will be
    straight-forward! Thanks for the advice on the software purchase.

    Best wishes,


  • John Dec 10, 2008

    Many thanks for the fast reply. I am away from home on business for a
    week but will do what you say when I get home next week. I'm a bit
    unsure what will happen when I put my XP disk in and whether I will
    understand whatever it asks me to do. Hopefully it will be
    straight-forward! Thanks for the advice on the software purchase.

    Best wishes,


  • Tonnc Mar 13, 2009

    I also opened a musical u tube and a small programme windows appeared for me to save or run. I chose run. Here marks the beginning of the problem. Its asking for security and stuff like that. I suspected that it was a virus. Any time I click cancel, it will refuse and rather trying to scan. I decided to switch of the pc. This time, instead of windows XP to open up to desk top I rather get a welcome message and a user account option with may name. When I click it "setting peronal information" but will not open. Any help?

  • Hannah Morgan Apr 10, 2009

    Hi all, I have a similar problem. Upon opening a link from an unknown sender my computer was immediately infected. (My antivirus had no effect) I rebooted only to find that now I was bring asked for a password to log on. (I havent set a password) If I leave this blank and press enter the computer starts to boot up but then immediately starts shutting down back to the log on screen. If I boot up in safe mode the user account screen appears instead (with my account and an administrator account) but if i click on either the same things happens, (tries to log on then goes to save settings, back to the user accoount screen.) I am fairly computer literate so if anyone can give me instructions on a fix for this it would greatly appreciated! (I do not have any restore or repair disks) Many thanks in advance.. Hannah


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You have been badly virus'ed.
Get your disk to "repair" windows.
If possible, defrag computer using a cd boot linux if needed.
If alll else fails then copy all your good files onto a drive and format.
Do not get any software, you will probably lose money for something that will not work.

Posted on Dec 10, 2008

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