Question about HP Officejet 6310 All-In-One InkJet Printer

3 Answers

My HP Officejet 6310 All-in-One will not scan

When I try to scan a document under the Adobe I receive the message "No connection. There is no computer connection. Refer to device documentation to trouble shoot. Press OK."
When I push OK, I receive this message "No Scan Options. Refer to device documentation to troubleshoot. Press OK"
I press OK and it clears all messages, showing only the date and time.
I shut everything down (computer and All-in-One machine) checked all of the cords, turned everything back on and I still receive the same message.
I can not figure out where to locate the device documentation to try and troubleshoot the problem.
Is there any advise that you could offer me to resolve this problem?
I greatly appreciate any guidence that you can offer me.

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  • 7 more comments 
  • larrystarr45 Dec 25, 2008

    i have the same problem except my printer works for scanning photos fine, i have a mac and the photos go to iphoto with not problem, but when i scan to documents it looks like it goes through but can't find it in any probram

  • Anonymous Jan 04, 2009

    I purchased a HP 6310 All in One Printer and it will not scan. I get the message No printer options

  • benzepeda Jan 08, 2009

    I just right now have the same problem as dbell232's scan problem. any solutions yet?

  • Anonymous Mar 24, 2009

    this printer is getting my nerves!!!!!

  • lincolnoct Apr 14, 2009

    i have the same problem as above. any solutions pls email me at lincolnoct@yahoo.com.sg

  • keithkhelfri Apr 16, 2009

    I have the same problem - get the same messages - please notify me of a solution

  • Anonymous Apr 18, 2009

    printer will not scan

  • shellyray2 Apr 22, 2009

    I have the same problem as dbell252

  • HPhelpneeded Apr 27, 2009

    same problem how do you fix it?

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3 Answers

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Use thunmdrive then can scan

Posted on Apr 17, 2009

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I am not able to fax from PC to 6310 but did find an update on HP 6310 driver page the corrected the scan issue.

Posted on Dec 11, 2008

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I am having the same problem as dbell232 , how can I fix this problem.

Posted on Apr 16, 2009

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Regards,  raj_p5983

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