Question about HP Officejet 6310 All-In-One InkJet Printer
When I try to scan a document under the Adobe I receive the message "No connection. There is no computer connection. Refer to device documentation to trouble shoot. Press OK."
When I push OK, I receive this message "No Scan Options. Refer to device documentation to troubleshoot. Press OK"
I press OK and it clears all messages, showing only the date and time.
I shut everything down (computer and All-in-One machine) checked all of the cords, turned everything back on and I still receive the same message.
I can not figure out where to locate the device documentation to try and troubleshoot the problem.
Is there any advise that you could offer me to resolve this problem?
I greatly appreciate any guidence that you can offer me.
Use thunmdrive then can scan
Posted on Apr 17, 2009
I am not able to fax from PC to 6310 but did find an update on HP 6310 driver page the corrected the scan issue.
Posted on Dec 11, 2008
I am having the same problem as dbell232 , how can I fix this problem.
Posted on Apr 16, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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