Question about HP Officejet 6310 All-In-One InkJet Printer
When I try to scan a document under the Adobe I receive the message "No connection. There is no computer connection. Refer to device documentation to trouble shoot. Press OK."
When I push OK, I receive this message "No Scan Options. Refer to device documentation to troubleshoot. Press OK"
I press OK and it clears all messages, showing only the date and time.
I shut everything down (computer and All-in-One machine) checked all of the cords, turned everything back on and I still receive the same message.
I can not figure out where to locate the device documentation to try and troubleshoot the problem.
Is there any advise that you could offer me to resolve this problem?
I greatly appreciate any guidence that you can offer me.
Use thunmdrive then can scan
Posted on Apr 17, 2009
I am not able to fax from PC to 6310 but did find an update on HP 6310 driver page the corrected the scan issue.
Posted on Dec 11, 2008
I am having the same problem as dbell232 , how can I fix this problem.
Posted on Apr 16, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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