Sound shorting out

unscrew the back. take cover off. there are smaller screws at the interior's edge remove them (that takes the front cover off) after that see whats up with mp3

My sister had a problem like this once. The jack was loose. We took it to Best Buy and they just took it back. She got to trade it in for an i-pod. It wasn't even in Warenty any more. SO i suggest befor you take the back off yourself, take it to someone who knows all about this stuff, you may be suprised on the outcome.

If you are having trouble with the sound cutting out, I suggest checking your equalizer, before you open up the player. On some of the e-series players, the custom eq ruins the sound out of one or both of the speakers, and returning it to the normal setting will alleviate the problem. It may be a firmware problem, as that has been suggested..