My sister had a problem like this once. The jack was loose. We took it to Best Buy and they just took it back. She got to trade it in for an i-pod. It wasn't even in Warenty any more. SO i suggest befor you take the back off yourself, take it to someone who knows all about this stuff, you may be suprised on the outcome.
If you are having trouble with the sound cutting out, I suggest checking your equalizer, before you open up the player. On some of the e-series players, the custom eq ruins the sound out of one or both of the speakers, and returning it to the normal setting will alleviate the problem. It may be a firmware problem, as that has been suggested..
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This is a VERY common problem with Zen Micros. There is a slim chance it's a break in one of the wires in your headphone lead: simply try another pair of 'phones to see if that fixes it.
It almost certainly won't, in which case your player has probably succumbed to the dreaded Loose Socket disease. The headphone socket is soldered to a circuit board in the player but it relies entirely on the solder to keep the socket in place as well as provide the necessary electrical connection. In electronics terms this is about as bodgy as you can get (BAD Creative!)
Solder is soft metal and even the small amount of sideways force that the headphone plug gets in use is enough to fracture the solder leading to the intermittent or total loss of audio that you are experiencing.
Repair is dead easy if you happen to have a soldering iron with a 1mm tip, a steady hand and you know how to take the player apart to get to it! Unfortunately in my experience it'll only be a temporary fix as sooner or later it'll come away again...
So the short answer is: you almost certainly can't fix it yourself; find an electronics techie :O)
If you have a blank screen but the blue lighted ring is on. Remove the back, the battery, remove the 4 tiny screws. pop the front plate off. Carefully remove the circuit board from the case starting from the bottom. On the back of the circuit board you will find a smaller circuit board that is plugged in. This board sometime becomes partially unplugged do to rough handling. Press this board back into its socket carefully. Reassemble the unit and everything should be fine.I repaired 2 Sansa E280 unit from Woot grab bags with this method.
if the sound doesnt work on your computer it's probably the video. try putting other videos on that do work on your computer becuase then you can figure out if its the videos causing the orlbem or your mp3. heres a link to the sansa forums just in case http://forums.sandisk.com/sansa/board?board.id=e200