Question about Computers & Internet

1 Answer

External Hard Drive no longer turns on

Hi, I have a Western Digital Dual Option Combo External Hard Drive (WD1600B011). It has been working great for the past two years, but all of a sudden it won't turn on anymore. The adapter which plugs into the wall shows electricity is flowing (the green light is on), but when I try to turn the actual unit on, it will not work. When I plug it into my computer, it does not recognize the hard drive anymore. Looking at other posts, it seems like the casing might be bad, so I might have to take it out of the casing and connect it direct, but before doing that I just wanted to check and see what people thought. Thanks for your help.

Posted by on

×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

  • Expert
  • 237 Answers

I think that is a good idea. Before you do open the casing, make sure you are grounded with an anti-static mat or strap to prevent electrostatic shock that can harm YOU and/or your external hard drive.

Posted on Dec 12, 2008

  • zabrina liang Dec 12, 2008

    thanks! i hope it works out for ya

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Is this a plug and play drive?


In most computers that are encountered, devices that are plugged into the USB ports are "plug & play" capable. There are numerous scenarios that can turn this function off inadvertantly such as a virus, data corruption or driver changes. In order to fix the issue and make an external device, such as a Western Digital Passport Elite hard drive "plug & play" capable, a user will have to make a few system changes. Click "Start" and "Run," then type gpedit.msc Click on "Administrative Templates," from the tree then click on the "System" folder. Double click on "Turn off Autoplay." Select the "Disabled" option and ensure it applies to all drives. Hope this helps,

Dec 12, 2012 | Western Digital 500GB ELEMENTS 500 GB USB...

1 Answer

I need a new manual for my 80G dual option usb hard drive.


You can find the Western Digital dual option USB HDD manual and other info/specs here:
http://support.wdc.com/product/install.asp?groupid=405&lang=en

May 08, 2011 | Western Digital Computers & Internet

1 Answer

Problems access my My Book External Hard Drive


have you checked you usb connection? try unplugging it then plugging it back in see if computer recognises it then if not chances are your drive has failed

Jul 15, 2010 | Western Digital My Book Premium ES...

1 Answer

My computer wont recognize the drive or allow me to reformat my passport.


Try downloading the device driver from western digital site for your respective OS. And try formatting it with the western digital inbuilt software, which works great.

Jun 30, 2010 | Western Digital My Passport Essential...

1 Answer

I need help finding a replacement power cord for western digital external hard drive WD3200AAKS What model number of cord, and perhaps where I could get one would be greatly appreciated Thanks


You can get a new external case for $18 off ebay. It is a simple operation to change the drive over to the new enclosure. This might be an easier and cheaper option for you.

\View item/: http://cgi.ebay.com.au/3-5-USB-2-0-External-SATA-HDD-Hard-Drive-Enclosure_W0QQitemZ270498649699QQcmdZViewItemQQptZLH_DefaultDomain_15?hash=item3efaf9d663

Apr 12, 2010 | Computers & Internet

1 Answer

Problem with WD 1.5TB external hard drive


This appears to be a common occurrence with the My Book. It may be a heat dissipation problem from leaving the unit on for longer than it takes to back up your data.

I think you might need technical support from Western Digital. Do you have an alternate backup?

Mar 21, 2010 | Western Digital My Book Essential Edition...

1 Answer

Malfunction


if the drive isnt faulty to the point that you can connect it to a computer, you can get an external harddrive enclosure from NewEgg.com and connect it to your computer using a usb cable. These have always worked great for me.

Jun 10, 2009 | Western Digital External USB 2.0 80 GB...

1 Answer

750GB Western Digital HDD won't turn on.


hi.. try to Remove the drive from it's external case, and try a different hard drive. If that works, your drive is the problem. If it still doesn't work, the USB to IDE interface is the issue.
Try mounting the original IDE drive internally, and see if you can read it there. If not, you'll need to send it to a data recovery center...

thank u


Feb 09, 2009 | Western Digital (WDXB1200BBRNN) 120 GB...

1 Answer

I don't know how to access my Western Digital Backup. I have no icon to click.


hi

If you have a WD Media Center, Dual-option Combo, or Dual-option USB external hard drive, you can use the Retrospect Express software that comes with the drive to create a backup schedule that will backup your data onto the drive.

To setup an automatic duplicate schedule in Retrospect Express 6.5 on a PC, please follow the instructions below.
  1. Start Retrospect Express by pressing the Automatic Backup button on the front of your Media Center external hard drive after you have installed the Retrospect software and powered on and connected the drive.

  2. You will be presented with the Western Digital Automatic Backup Wizard. Click Next to continue.

  3. Highlight the drive(s) that contains the data you wish to backup and click Next. To select multiple drives or folders, hold down the Ctrl key and make your selections.

  4. You will have a choice to backup your documents only or all files, make your selection and click Next.

  5. Highlight the drive you wish to copy your data to and click Next.

  6. You will have the option to run the data duplication daily or once a week. Make your selection and click Next.

    • If you choose a daily duplication, you will have to select the time that you'd like the duplication to start each day, then click Next.

    • If you choose a weekly duplication, you will have to select the day and time that you'd like the duplication to start, then click Next.

    • If you wish to run the duplication one time when you are finished setting up the schedule, check the Start the backup now box and click Finish. Otherwise, just click Finish.

    • You will see the Automatic backup button glow a solid blue. When the blue light is on it indicates that the automatic duplication schedule is enabled and your duplication is set to run at the scheduled time.
For the duplication to run successfully, you must have both the computer and drive powered on and connected correctly at the scheduled time.

May 28, 2008 | Computers & Internet

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

253 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

kakima

Level 3 Expert

102366 Answers

David Payne
David Payne

Level 3 Expert

14161 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...