Hi, I have a Western Digital Dual Option Combo External Hard Drive (WD1600B011). It has been working great for the past two years, but all of a sudden it won't turn on anymore. The adapter which plugs into the wall shows electricity is flowing (the green light is on), but when I try to turn the actual unit on, it will not work. When I plug it into my computer, it does not recognize the hard drive anymore. Looking at other posts, it seems like the casing might be bad, so I might have to take it out of the casing and connect it direct, but before doing that I just wanted to check and see what people thought. Thanks for your help.
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Re: External Hard Drive no longer turns on
I think that is a good idea. Before you do open the casing, make sure you are grounded with an anti-static mat or strap to prevent electrostatic shock that can harm YOU and/or your external hard drive.
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In most computers that are encountered, devices that are plugged into the USB ports are "plug & play" capable. There are numerous scenarios that can turn this function off inadvertantly such as a virus, data corruption or driver changes. In order to fix the issue and make an external device, such as a Western Digital Passport Elite hard drive "plug & play" capable, a user will have to make a few system changes. Click "Start" and "Run," then type gpedit.msc Click on "Administrative Templates," from the tree then click on the "System" folder. Double click on "Turn off Autoplay." Select the "Disabled" option and ensure it applies to all drives. Hope this helps,
if the drive isnt faulty to the point that you can connect it to a computer, you can get an external harddrive enclosure from NewEgg.com and connect it to your computer using a usb cable. These have always worked great for me.
hi.. try to Remove the drive from it's external case, and try a different hard drive. If that works, your drive is the problem. If it still doesn't work, the USB to IDE interface is the issue. Try mounting the original IDE drive internally, and see if you can read it there. If not, you'll need to send it to a data recovery center...
If you have a WD Media Center, Dual-option Combo, or Dual-option USB external hard drive, you can use the Retrospect Express software that comes with the drive to create a backup schedule that will backup your data onto the drive.
To setup an automatic duplicate schedule in Retrospect Express 6.5 on a PC, please follow the instructions below.
Start Retrospect Express by pressing the Automatic Backup button on the front of your Media Center external hard drive after you have installed the Retrospect software and powered on and connected the drive.
You will be presented with the Western Digital Automatic Backup Wizard. Click Next to continue.
Highlight the drive(s) that contains the data you wish to backup and click Next. To select multiple drives or folders, hold down the Ctrl key and make your selections.
You will have a choice to backup your documents only or all files, make your selection and click Next.
Highlight the drive you wish to copy your data to and click Next.
You will have the option to run the data duplication daily or once a week. Make your selection and click Next.
If you choose a daily duplication, you will have to select the time that you'd like the duplication to start each day, then click Next.
If you choose a weekly duplication, you will have to select the day and time that you'd like the duplication to start, then click Next.
If you wish to run the duplication one time when you are finished setting up the schedule, check the Start the backup now box and click Finish. Otherwise, just click Finish.
You will see the Automatic backup button glow a solid blue. When the blue light is on it indicates that the automatic duplication schedule is enabled and your duplication is set to run at the scheduled time.
For the duplication to run successfully, you must have both the computer and drive powered on and connected correctly at the scheduled time.