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I have a Western Digital

By lotiswrites on Dec 10, 2008

" "

I have a Western Digital external backup drive. I keep getting a message that my last back up failed because my recovery drive (D) is full.

I following the instructions (Desk Cleanup) to clean out old files but still get the same message and it tells me that I have a corrupted file.

I don't know what to do and am rather computer illerate. Can someone help me?

Comments:

Dec 10, 2008

- I would love for you to write down the steps on how I can create a larger partition. I do not want to turn off auto backup.

Thank you so much for your kindess.

Dec 10, 2008

- There are no sub folders at top of page under WD Passport drive, if that is what you are talking about but at the bottom of the page there are three:

Disc 0 Recovery (D) Primary Partition Healthy and
Recovery (C:) Primary Partition Healthy and

Disk 1 WD Passport (F:) Healthy Primary Partition

Dec 10, 2008

- When I get to Recover (D) parition, the shink button is "whitted" out, I can't click it and get any action.

Also the Extend Volume is "whitted" out.

My total size in D is 9962 MB and I don't know how that relates to GB

Dec 10, 2008

- Sorry this is taking so long but I am an old lady (:

When I right click on the Disk I WD Passport (F:), "shrink" is whitted out and I can't click on it.

I note there is a choice for "Mark partition as active." If I click this do you think I can then shrink it? I don't want to click stuff when I don't know what I am doing.

Thanks

Dec 11, 2008

- Thank you very much!

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Clarification Request

Posted by dcates58 on Dec 10, 2008

First I need you to go into the control panel while your drive is connected. Once here go to System and Maintenance, Inside System and Maintenance you'll see an option for administrative tools click this. Once inside administrative tools click the option computer management should be the first option on the screen. Than click the storage option. Under the storage option there should be an item colled disk management click this option. Once here you'll see all the data storage devices that are currently installed or running on your computer. Find your external drive in the list it may or may not appear at the top of the screen so you might have to scroll down to find it. I will need to know if you have any partitions on this drive. If you do it will show two or more segments under the same drive.

Posted by dcates58 on Dec 10, 2008

The reason why you are recieving this message is due to the partition of the disk allocated to backup your files is full. Now do you want your hard drive to continue to automatically back up your files? If this is the case you will need to create a larger partition for backups. Or your other option is to turn off the auto backup feature. I can walk you through either of these I just need to know what you want to do.

Solution #1

posted on Dec 10, 2008

dcates58

Rank: Master
Rating: 80%, 15 votes

Alright so the disk 0 recovery (D) partition is the one that you will want to expand. What you want to do next is to shrink the primary partition by right clicking on that partition and selecting the shrink volume option. I'm not sure what size your drive or partition is but about 2 gigs should safice. Once you've done this than you'll want to right click on the recovery partition and expand this volume so that it takes up the 2 gigs of space that you freed by shrinking the primary volume. This should give you ample space for backup files. If you do not have enough space still than just repeat steps.

Comments:

Dec 10, 2008

- I'm sorry I wasn't clear on what volume you need to shrink. Shrink the Disk 1 WD Passport (F:) Healthy Primary Partition. Then try to expand the Disc 0 Recovery (D) Primary Partition Healthy. Also approx 1,000 mb =1 gb so you'll want to shrink the primary by 2,000mb and expand the recovery partition by 2,000mb

Dec 11, 2008

- I am going to resubmit this problem to one of the websites experts. I did some more research into the problem and I think you may have to reformat your disk, this would delete everything on that partition and I don't think that you would want to do that. As soon as I get an answer I'll let you know.

Dec 13, 2008

- If the disk runs on a fat 32 file system it can not take files that is bigger then about 4GB, so if the file is bigger you will youst get up a message that the disk i full, if this is the problem try converting the disk to NTFS.

In order to do this you'll have to wipe that partition completely. So if you want to do that and rebackup your files, Heres the way when you right click on partition Disc 0 Recovery (D) Primary Partition Healthy you have the option to reformat. You'll want to click this. This should bring up the options on what you want the partition to be reformatted into you'll want to click NTFS. If you have any questions just let me know.

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