For some reason my 9800 is having a paper sensor problem. Example: I send a job which I want 8 copies of (this is on a 36" wide roll) . It prints the first one and cuts it (I have it set to cut) Then it pulls down the pap,er sensors it, rolls out about 5" cuts it, it then re-sensors the paper and put up a sensor error on the LED even thought the paper is exactly where it belongs. If I flip open the paper lever and then close it then starts printing..until the next copy is ready and then I start the whole process all over again over again grrrr. Also if I try to do an auto head check ( through the menu on the printer or the print utlity) it does the same thing except that after it cuts off 5" and then re-sensors it and I open and close the paper lever to clear it, it never prints the pattern.
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Welcome to the ever popular-widely experienced world of: PAPER SIZE MISMATCH!!! YES! That wonderful world where unbeknownst to you but knownst to us (OK I watch Spaceballs WAY TOO MUCH) When you are sending a print job, somehow the paper size setting has been changed. Either in the printer itself, or in the print properties settings in your OS. Double-check those paper size settings and try to print. If it still happens, try resetting the print settings in the printer back to factory default. Make sure you print out the printer configuration before resetting in case you need to reinstall those settings.
Paper mismatch errors occur because the product scans the width of the envelope before printing. If the paper size setting in the printer driver does not match the paper actually loaded in the product, the product reports a 'Paper Mismatch' error.
The message saves paper and ink by preventing print jobs from accidentally printing on the wrong paper. For example, the print job might be for a 101.6 x 152.4 mm (4 x 6 inch) photo, but there is letter-size paper loaded in the product. The error message displays to make sure that ink is not wasted on the wrong paper type.
try this out , disable the automatic paper type sensor.
Open the Print dialog box.
In Word 2003, click File , and then click Print
In Word 2007, click the Office button ( ), and then click Print .
Make sure that your product is in the Name drop-down list box, and then clickProperties .
Click the Features or Paper/Quality tab.
In the Paper type drop-down list, click Plain paper .
On the machines control panel set to sheet fed (pressing the left button will change from Sheet, roll and roll with cut). In the print settings select your paper profile. On the page setup choose sheet. In the pull down menu you should only have basic paper sizes, no custom size. choose 20x30 and try again.
What you want to do is remove all paper, the prepare to run a print test page or print a blank sheet from some program, any program. Just be ready to do this.
Now, find a magazine cover or index card stock, something firm. Cut this magazine cover to the same width as regular paper 8 1/2 in the US or A4 in Eurpoe.
Now, when you start the print job, push the magazine cover or index stock through while its printing. Apply pressure it the key, to getting the thicker paper through.
This will clear the sensors in the printer and remove the error message.
Why did this happen? In the printer, there are numerous sensors to identify jammed paper. This can happen for the strangest reasons. By pushing thicker paper through while feeding paper by running a print job, the thicker paper forces the sensors back to their original position.
Set the roll size to 44 inch, set your left margin to 0 (in your preprint software), experiment. With margins set at 0, using Onyx Productionhouse 7.3, the 9800 will print approx 41.8 inch image on 42 inch roll 43.8 on 44, etc. This is considered borderless printing. No matter what size roll you tell the printer it has in it, it will print to about an eighth to a sixteenth of an inch short of the paper's actual edge (that's the left side of the roll paper coming out of the printer - the right side of the print). If you load, for example, a 36 inch roll, tell the printer its a 44 inch roll, and send a 40 inch wide print, with a left margin of 0 it will print around 35.8 inches, cutting off the image just before it would overprint and get ink on the machine (1/8 - 1/16inch before the edge of your 36 inch stock). It is possible that these tollerances will be different depending on what software you send your images with... hope this helps!
Low Paper message on the LCD means that the media counter has been turned on and it is now at a point where the printer thinks that there is not enough paper to run a job. Here is what you need to do: 1)Turn the printer off 2)While holding the Pause Button turn the printer back on 3)Scroll down to Paper Count 4)Hit Menu to select 5)Scroll up to off 6)Hit menu again and a star will appear indicating that the Paper Count is off 7)Power down the Printer and then Power it back up
This should take care of it. If you have any other issues, feel free to contact me directly.