Question about HP Photosmart 2410 All-In-One InkJet Printer
The printer still prints but there is no sing of my scanner and fax programs. One day they worked and were there and the next they were gone. I have the disk but it says I already have the information. What should I do
1. try to use system restore and go back tgo a previous date where you know the printer and scanner were also working
2. try to unistall the printer by uninstalling the printer phisically and by unistalling the driver from device manager and by unistalling the program that came with your printer from add and remove programs. and then download an updated driver for your printer and operating system and software and then reinstall everything as directed in installation instructions : (install driver package/software, then connect the printer and test ) http://h10032.www1.hp.com/ctg/Manual/bpu70226.pdf
3. for detail troubleshooting on fax and scanning go to this webiste for troubleshooting options for your printer... check also the FAQ as you may have a problem for which there may be an entry there.
hope this helps!
Posted on Dec 10, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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