Question about Epson AcuLaser C4100 Printer

2 Answers

Jam A - strange sound

I' having problems with my C4100. Usually first page after start or after standby jams and it's like the page does not go through the fuser unit (where the powder is baked to the paper) It's easy to know if there is a jam on the way because it can be heard. The printer sounds different just before it jams. When it spins up to speed the "whining" is very different if it is going to Jam. Error code is Jam A and when I open the printer the page is leaving the photo conductor unit and does not enter the fuser unit. After I clear the page and try again the printer usually sounds normal and prints very well. The service staff, where I bought the printer, can't find whats wrong and recommend a change of MOBO and more..that does cost but they are not sure if that fixes anything (I feel like a test subject, they try, I pay). Has anyone experienced this kind of failure? What can be done that does not cost as much as a new printer?? I'm now up to USD 300 and the failure still exists. Best regards Aleks

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  • youoverthere Mar 02, 2009

    Same problem. Keeps happening. I am going nuts as well as wasting paper. Anyone any ideas...

  • sarah108 Mar 16, 2009

    We have an Epson c4100 at work and I cannot get ti to print. The error message 'jam in A C' keeps coming up...the jam is in tray C, which is where the paper is pulled up from the paper cassette to the printer, everytime I open the tray it's like the paper hasn't even been pulled up into the printer, it is just curled up in the tray. There is never a jam in tray A, I just have to open and close that door to get the error message off. This happenes everytime I try to print, and I can't work out why this is. There is no paper stuck anywhere in the printer, even in the black tray at the top of the paper cassette holder.
    Does anyone know why this problem happens, or how I can fix it?

  • youoverthere May 11, 2010

    I think i have this 'fix' from Epson. I am running Vista and it won't run.... Is this different from the free epson fix at the following address:
    http://support.epson-europe.com/APSBusin...

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Replace fuser unit. Over time it gets dry even when not used much.

Posted on Mar 17, 2009

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  • Epson Master
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Hi Aleks, This is a known issue on certain AcuLaser C4100 for which Epson have released a countermeasure. The problem is related to a value in the printer firmware and only realy affects the machine when it is first switched on or has sat idle for a long time whilst powered on. The fix requires a software tool to interogate the firmware and check a value. If this value is set to a certain figure it requires changing. The same software can change the value to rectify the issue. You can get the info to fix the printer from: http://www.tradebit.com/filedetail.php/1594428

Posted on Mar 15, 2007

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