Question about SanDisk Sansa MP3 Player

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I m using Sansa Express Mp3 player (1gb), from last few days it

Is not working at all.It only displays "Reading"in the screen.It does not recognize by Windows when I insert it in the computer.
Plz. post me ur rply asap...

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  • redundancypa Dec 24, 2008

    I have just bought a Sansa Express via Ebay. It is a reconditioned one. It has someone elses music already in there, but the computer does not recognise the MP3 player when I plug it in. Is there a solution or should I just send it back?

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  • 728 Answers

For dhmehta21, try a soft reset. Do this by pressing the center button and the up volume button simultaneously and try turning it on. If that does not work for you, you will need to get a micro sd card (it can be a dummy) and insert it into the slot on the side of the mp3 player. If you do not have one, you can use one of the round edges of a paper clip (be careful) to get it to come on. When you put either in, it should come on automatically, but if not, just press the power button. This should work.

For redundancypa, If that does not work above, and the mp3 player will not come on, send it back, and if it does come on, try holding the minus volume button while plugging it in the computer. After a while, a message should appear saying searching for software or something similar. If not, then send it back.

Posted on Jan 01, 2009

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There is online support for Sansa Express. When searching for Answers on the topic "express" it gives next list:
http://kb.sandisk.com/app/answers/list/kw/express/r_id/101834


Going to item 13 "Sansa player not recognized by the computer":
http://kb.sandisk.com/app/answers/detail/a_id/42

When the player is brand new, click on the link in the opened page in the page top or use next direct link:
http://kb.sandisk.com/app/answers/detail/a_id/42#brandnew

Else follow up the instructions as described in item 13.

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Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
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