We have a bizhub 250 and cannot scan to email outside our LAN environment. We get Error Message EA3229

try this site Self Help Product Support Konica Minolta Business Solutions Inc

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need to create a from address in the copier either bye at the op panel or thur pagescope look up a you tube video how to set up to scan to email with a bizhub c203 or any bizhub 3 series

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

have you set up your scan Email account with you page Scope disk with the copier. is the server set up for scan to email. Also check the konicaminolta web site for scan operator manual. Down load the scan programs

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

As with most communications errors the first thing to always try first is shutting off the copier, unplugging it from the power source for at least 30 seconds, then plugging it back in, powering up and trying the scan-to-email functions again (once network synchronization has been completed by the copier).

EAXXXX is a communication's failure code generated by the copier to state that 1. The LAN cable is not physically connected, 2. Communication with the SMTP server has been lost, or 3. One or more of the e-mail addresses that someone attempted to send mail to doesn't exist or is invalid.

If the scan-to-email functions worked before this and have suddenly stopped, you may want to have your IT department reset the mail server.

It's also possible to have had some changes made to internal network address that has affected the copier's ability to communicate with the servers. Check with your IT to see if they've added any security software, changed network address structures, etc., around the time that the scan functions failed.

Scanner operations
Error Code Cause Remedy
EAXXXX ImageReceiver was not started.
Start ImageReceiver.
The IP address of the recipient
is not specified correctly in the
dialog box that appears after
clicking “Receive Settings”,
then “Connection Filter”.
Click “Receive Settings”, then “Connection
Filter”, specify the correct IP
address, and then restart ImageReceiver.
ImageReceiver is not operating
correctly.
Restart the computer.
Re-install IP Scanner.
Check the TCP/IP settings on the computer.
The LAN cable is not connected.
Check that the LAN cable is correctly
connected.
The network settings on the
computer are not specified
correctly.
Check the TCP/IP settings on the computer.
The network load on the recipient’s
computer is too high.
Check that large e-mail messages are
not being received at the recipient’s
computer and that large files are not
being downloaded from the Web.
Too much data is being sent. If a high scanning resolution has been
specified, reduce the resolution or decrease
the number of pages scanned
at one time, and then scan the document
again.
Access is blocked by the setting
specified for the computer’s
firewall (Windows
firewall) for the Internet connection.
Change the setting specified for the
computer’s firewall (Windows firewall)
for the Internet connection according
to the instructions from your network
administrator.

call your technician

this error usually occurs when the machine fails to make any connection with the computer or any other network, for example to send an email, through smtp, or while scanning using smb, if this message appears without these above mentioned reasons then its "communication board" problem.

What type of error message r u getting?

cannot find server or login error?

To scan to email, Administrator email address must be set in the machine (any bogus email address will work too).
Also, email server address must be input as IP address if DNS or WINS is not running in LAN.

Try re-entering user name and password or try a different user name and password for email account saved in the machine.