Question about HP Office Equipment & Supplies

6 Answers

The screen comes up with writting saying: Check for stuck buttons. Attach the control panel faceplate firmly. Turn off and on again.

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  • 4 more comments 
  • meganwedd Dec 10, 2008

    I ahve tried all of these. What next?

  • meganwedd Dec 10, 2008

    I have tried turning it off and on. I have tried firmly placing the face plate on and have checked all the buttons. This is a brand new machine.

  • meganwedd Dec 10, 2008

    I have tried all the buttons. This is a HP Officejet 4300 all in one series. I just brought it today.

  • meganwedd Dec 10, 2008

    Thanks for your help. I wish you didn't say that. I really needed to fax something tonight. Thank you anyway.

  • meganwedd Dec 10, 2008

    There is no touch screen and I have checked all the buttons. I just needed it tonight, but I guess not. Thanks

  • meganwedd Dec 10, 2008

    still not working, think I might get a different brand, when I take it back.

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6 Answers

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  • HP Master
  • 1,879 Answers

Before attaching the faceplate, check for anything that may have pressed the button.

Posted on Dec 10, 2008

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  • Contributor
  • 1,199 Answers

First make sure the door is closed the right way! now spray a lillle glass cleaner and then run the damp rag over all bottens....and as your doing thih tap at the bottens with your finger!

Posted on Dec 10, 2008

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  • Expert
  • 306 Answers

After tryin these wats ur position now?

Posted on Dec 10, 2008

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  • Master
  • 734 Answers

You may be having a malfunction. If a wrench icon appears on the touch screen, press it and take note of the code listed. Check to make sure a button is not stuck in the pressed position.

Posted on Dec 10, 2008

  • 2 more comments 
  • futureloginn
    futureloginn Dec 10, 2008

    please follow the following link -----

    http://communication.howstuffworks.com/f...
    Thanks

  • futureloginn
    futureloginn Dec 10, 2008

    ok,
    follow the following link for on and off problem of your fax machine ------

    http://help.trixbox.com/Faxing

  • futureloginn
    futureloginn Dec 10, 2008

    follow the other link ----
    http://communication.howstuffworks.com/f...

  • futureloginn
    futureloginn Dec 11, 2008

    follow the other link ---http://communication.howstuffworks.com/f...


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  • Master
  • 6,966 Answers

Hi and welcome to FixYa,

Initially, pls postback the exact model number.

In the meantime, have you tried following the instructions? Stuck buttons could sometimes be unstuck by snapping or flicking at them with one's fingernails. Additionally, most have safety switches attach to the doors, cover, lids that could and very well trigger the error message.

Good luck and Thank you for using FixYa. Happy Holidays.

Posted on Dec 10, 2008

  • Louie  Role
    Louie Role Dec 10, 2008

    Most scanners have some sort of lock on the rear or underneath that is used when machine is in transit or storage. Might you have a look for such. If this lock is still in place, the machine would not function correctly. Alternately, some utilizes tapes to lock certain components in place. Pls ensure that these are removed and that none are obstructing any contact terminals, pins.

    Again, may we have pls the model number.


  • Louie  Role
    Louie Role Dec 12, 2008

    Hi again,



    Any updates or developments so far?



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  • HP Master
  • 13,433 Answers

Hey,
Reattach the control panel faceplate, turn the machine off and on during the process and try again, make sure none of the buttons are stuck on the printer, you can press each down to make sure they are not stuck
Thanks, 
Ekse

Posted on Dec 10, 2008

  • Ekse Dec 10, 2008

    What is the model of your Hp fax?

  • Ekse Dec 10, 2008

    since this is a brand new machine you may want to consider returning it to your dealer or to hp for repair.

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Hi,


Your console should turn on when the eject button is pressed. Press the eject button on the front of your console.
If the console turns on when you press the eject button but not when you press the power button, the console faceplate might not be attached properly. To make sure that the faceplate is attached correctly, you should remove it and reattach it.
  • Position your console horizontally, as you would position a DVD player.
  • Unplug the power cord and any other cables connected to the back of your console.
  • While holding your console firmly, curl your fingers inside the oval USB door on the front of the console.
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Note You will need to use some force to remove the faceplate.
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To reset the code do the following:

1) Turn on the car.
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3) Press >>| and Auto keys simultaneously on the faceplate and hold for 4 seconds. (If the faceplate rotates back into the console push on the upper left top edge of the faceplate and it will flip back around. Press the Eject button and then try it again.)
4) The screen will still say CODE, but the - - - - will disappear! When this happens press the 5 key on the remote twice and it enters a K on the display on the faceplate. Hit the >>| key on the faceplate.
5) Press the 2 key on the remote three times and it enters a C on the display on the faceplate. Hit the >>| key on the faceplate.
6) Press the 2 key on the remote once and it enters an A on the display on the faceplate. Hit the >>| key on the faceplate.
7) Press the 7 key on the remote twice and it enters an R on the display on the faceplate. Hit the >>| key on the faceplate.
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1 Answer

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Hi,
Your console should turn on when the eject button is pressed. Press the eject button on the front of your console.
If the console turns on when you press the eject button but not when you press the power button, the console faceplate might not be attached properly. To make sure that the faceplate is attached correctly, you should remove it and reattach it.
  • Position your console horizontally, as you would position a DVD player.
  • Unplug the power cord and any other cables connected to the back of your console.
  • While holding your console firmly, curl your fingers inside the oval USB door on the front of the console.
  • Push the faceplate away from the console with your thumb until the faceplate comes off.

Note You will need to use some force to remove the faceplate.
Once the faceplate is removed, look at the tabs on the back. If any of the tabs shown in red in the illustration below are broken, order a replacement faceplate by contacting Xbox Support.
If none of the tabs are broken, re-attach your faceplate by pressing it firmly until it clicks into place.Try to turn on your console again. If removing and reattaching the faceplate did not solve the problem contact the xbox support.
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Step one:Clear any paper or carriage path obstructions
Right-click the link below to open a new browser window with specific instructions about how to clear paper jams. When you have completed the instructions for removing a paper jam, return to this point in these instructions to continue resolving a carriage stall. Click here for information on resolving paper jams.
Moving the carriage
With the all-in-one turned on, open the print cartridge access door. The print carriage might try to come to move into the access area. Allow it to move to that position if it does.
Without turning off the all-in-one, disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the parts to be moved by hand and to reset the paper feed mechanism.
Looking in through either the print cartridge access door or the output paper tray, verify that the print cartridges are locked into the carriage and have not come loose. Also verify that there are no obstructions under or around the carriage to block it from moving.
Verify that the print carriage can move freely across the width of the all-in-one by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You may have to reach through the output paper tray to access the print carriage.
Close the print cartridge access door and reconnect the power cord.
Press the On button to turn on the all-in-one.
Print the self test from the menu to check the functionality of the product by following these steps:
*Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
* If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
* If the issue is not resolved , continue to the next step.
Step two: Plug the product directly into a wall outlet
Verify that the product is properly connected to a suitable power source by following the instructions below.
Verify that the computer and the all-in-one product have a three-prong power plug.
Remove the product cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
Try the print job again to see if this step resolved the issue.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
NOTE:If the product prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.
If the issue is not resolved , continue to the next step.
Step three: Ensure that the control panel faceplate is installed correctly
If the control panel faceplate, or bezel, is incorrectly installed, the product may indicate a false carriage stall or carriage jam error condition. If the product has not been set up before, make sure the control panel faceplate is installed correctly by following the instructions below.
If the control panel faceplate is already installed, and your printer has been working for some time, do not attempt to re-install the faceplate. Press firmly on the faceplate to ensure proper installation of the faceplate adhesive or pins.
NOTE:If the control panel faceplate is already installed, proceed to the next step.
Attach the front panel covers.
Align the faceplate over the buttons on the top of the HP All-in-One.
Figure 1: Aligning the faceplate
Snap the faceplate firmly into place.
f538323.gif

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