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We have problems opening the door sometimes.

The door opening button wont always work. how do we fix this issue?

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  • andrew_gilbe Dec 10, 2008

    It is an Asko w6021 quatrro

  • andrew_gilbe Dec 10, 2008

    Barkencoa,



    Thanks very much for your advice - it turned out that there was the casing from one side of a Swiss Army Knife caught in the filter! I removed this artifact with a screwdriver and then put the filter back in and went through the drain cycle which took about a minute then the door opened! Fantastic advice - thank you very much. Have a great Xmas and thnks again. Cheers, Andrew.

  • Barry Coates
    Barry Coates May 11, 2010

    Make and model of washer plz.

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  • Washing Mach... Master
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Make sure there is no water left in m/c otherwise this prevents the door opening.
If ther is a filter, remove and clean.
If you still have trouble opening door ,then do the following.
On the lower left corner at the front of the m/c, you should see a red tab there, pull on this and door should open.
This should solve your problem.
Plz leave feedback.
Thanks.

Posted on Dec 10, 2008

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Hello, welcome to FixYa.

Based on your description specifically the door not unlocking combined with the unit not spinning adequately or as you stated "having trouble with getting spin cycle to spin out water" I'd suggest you check the pump filter and sub-components, i.e. back flow ball, drain hose etc.

Here's a link to my solution or explaination to guide you through checking these things. Typically this is associated with an error of F2, F21, or "suds" but not always.

http://www.fixya.com/support/r9090359-whirlpool_frontload_f2_f21_sd_suds

As for unlocking the door, it's a good idea to get the water out first, but in any event to do so is as follows...

Once you remove the service panel at the bottom (as shown in my "repair tip") there is a manual latch release just below the lock latch assembly that you may be able to see visually or feel for by reaching up to the latch and pull the small "loop" below the lock...this is a image of what you'll be looking for.

macmarkus_750.jpg
Let me know how you make out or if anything is not clear and I'll try to help you moving forward in any manner I can. Good luck.

Please take a moment to rate the info and provide a testimony on my assistance and your experience here at FixYa.

Regards,

Macmarkus :)

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