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You need to know what type of sound card you have first. There are many different types and you can only find out by actually opening up the computer if it is a desktop pc and finding the card that controls the sound should have a model name and on the biggest chip the sound card will have the model number. Then you can search for the driver on-line.
Now if it is a laptop then things are much easier because you go to you manufacture's site for instance dell, hp(compaq as well) and so on. Go under the support section and search for download drivers according to the model of laptop you have.
Download Microsoft UAA drivers for your O/S Uninstall your sound drivers through device manager. then install the UAA drivers and REBOOT then install your sound drivers The only thing I can think of was you did not reboot after installing UAA drivers