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The unit will need to be dis assembled and repaired by a technician. One of the plastic gears may be broken or misaligned. If you are mechanically inclined you could attempt the repair yourself but be careful not to loose any of the parts.
Sounds like you probably have a stretched belt on the load motor. Unplug the unit and remove the case which will expose the load motor. Plug in and turn on and press tray in button. You should hear the motor run and if you can see the belt you should see it slipping. Some belts are easy to change, and some are next to impossible. If you have to disassemble anything be sure that you note the position of everything as the timing of the tray, door, laser and most items in the unit is very critical. Let me know if you need more help.
just find a local electronic repair shop near you
look in the phone book for electronic /electronic repar shop
i have had to repair these before and the selector chip has failed because of a resistor letting to much current and voltage go into the chip , repair cost $40-$50 depending on the dammage
I fixed the same issue by forcibly pulling individual trays to their open position. I removed the casing to gain better access (tons of screws) but you can probably gain clear access to the shelfs without removing the casing if you have good needlenose plyers. I found a stuck CD within one of shelfs, wedged WITHIN the moving components of the shelf. It works perfectly now.
This is an easy fix if you are somewhat handy.... The belt for the door/tray is slipping. If you remove the enclosure and face plate, you will see two motors below the disc drive. Press eject while observing the pulley to the left. You should see the problem with the motor shaft spinning and the belt slipping. Replacing the belt is possible without any further dissassembly. Simply bend some light wire into an L shape and you should be able to hook both pulleys and lace the new belt on. As far as obtaining a new belt I decided to do the simple thing and use a slightly smaller rubber band. The repair has held now for almost three months and the player is used everyday. Good luck.
If you had any cds inside, you can open the case and see whether there's any cd jammed, with the power switch off! If you didn't have any cds inside, open the case anyway and check if the tray opens or not!!!