Question about Acer Extensa 4620 Notebook

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I have an acer extensa 5420 and the disc drive will not play cds or dvds

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Hi, your pc might have a hardware problem issue.
The disc drive might have gone bad already and need to be replace it. If the laptop is still under warranty, I would go ahead and consult with the manufacture for replacement.
yourcan verify if the window is cause the problem by right click on My Computer icon on your desktop and select Manage and Device Manager. If you can see the DVD/CD ROM drive status with Plus sign next to it, click on the plus sight and you should see your dvd/cd rom drive install on your Laptop. This mean window is reconizing the device but the device doesn't read the disc because it has a problem.
Hope this help.
Kam

Posted on Dec 10, 2008

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