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New printer install completed according to cd. icon appears w/ready status. have unpluged power and usb cord and restarted computer as directed however it still says no communication between printer and computer. help!! ASAP!!! tks.

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  • bamacandy Jan 04, 2009

    still no communication with lex x3650. i have tried all the troubleshooting options and various usb ports.. still nothing



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  • 78 Answers

To resolve your problem I need to know a little more details.

What is the make and modle of your printer.?
Are you attempting to connect via usb.?
What operating system are you using, (Windows version)?

Posted on Dec 10, 2008


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My brother mfc-290c printer will not print. I install new cartridges. I have tried to find the drivers online but when I download it its says its "Binary File" and it wont open. I also got a copy...

Open your Control Panel. Click on "Add/Remove Programs". Scan the list of programs in the "Add/Remove Programs" pop-up window for your Brother Printer, then uninstall ALL software that is affiliated with your printer. When you have uninstalled all the software, restart your computer. When your computer is restarted, click on this link:
When the link opens, in the first box, scroll down and select the Windows XP Professional x64 edition. In the next box, select your language. Then click on the "Search" button. It will open a new the link in the first box that says "Download & Information". When it opens the next on the "Download" button.
Remove the USB cable from both the computer and the Brother machine. Leave them unplugged for a few seconds, and then reseat the cable into both devices. Make sure the interface cable has a secure connection to both the Brother machine and your computer. Note: The USB port can be accessed by opening the scanner cover. The correct port is labeled with the word USB and a symbol that looks like a pitchfork with dots on the ends. Ensure that the cable is not in the adjacent network port (For applicable models).
Note: Brother recommends you use a type A/B 1.1 or 2.0 USB cable that is 6 feet (2 meters) or less, directly connected from the Brother machine to an available port on your computer. Other cable configurations may work, however connection loss is common. For troubleshooting purposes, do not connect your interface cable through any hubs, splitters, or other pass-through devices.

A. If the LCD screen is blank, then the Brother machine is not powered on. Verify that it is plugged into a working outlet and any power switches are turned to the ON position.
B. Check the LCD screen for any error messages. An example would be Paper Jam or Ink/Toner Empty. If the LCD screen shows an error, troubleshoot to clear the particular problem.

A. On the computer Click START -> RUN (or VISTA users click WINDOWS/START and click inside the Start Search field)
C. Verify that the Brother printer in the list. If the Brother printer is listed, continue to STEP 4. If the Brother printer is not listed, the driver may not be installed properly. Refer to STEP 9 to reinstall the Brother driver.

This is especially important if you use the print icon to print from within applications. If the Brother printer is set as the default printer, it will have a check mark on the icon. If it is not set as default:
While in the Printer folder, set your Brother machine as the default printer by RIGHT CLICKING on the Brother printer and selecting SET AS DEFAULT (PRINTER).

A. Click on START -> RUN (or VISTA users click WINDOWS/START and click inside the Start Search field)
C. Locate the Brother printer in the list and hover your mouse over the Brother printer icon. Below is an example of what you may see:
(Printer) Status: Ready (Could also state: OFFLINE or PAUSED)
Documents: 0 (Could be any number)
D. If there are any documents waiting in the queue, right-click on the Brother printer and select CANCEL ALL DOCUMENTS. This should clear the queue.
E. If the status states: USE PRINTER OFFLINE, right-click on the Brother printer and uncheck USE PRINTER OFFLINE or select USE PRINTER ONLINE depending on your operating system. This should set the printer driver ONLINE.
F. If the status states: PAUSED, right-click on the Brother printer and uncheck PAUSE PRINTING or select RESUME PRINTING. This should allow the printer to resume printing.

A. Right-click on your Brother driver and select PROPERTIES.
B. On the GENERAL TAB, click the PRINT TEST PAGE button. If the test page prints, then your issue is resolved. If the test page does not print, close the PRINTER PROPERTIES window and delete the job from the queue by completing STEP 5, then continue to STEP 7.

A. Locate the Brother printer in the list. Right click the printer and left click PROPERTIES.
B. Click on the PORTS TAB of DETAILS TAB (depending on your operating system) and verify the port your machine is set for. The port should be USB00x. (x is a number).
C. If the port is set correctly and no other ports are available to choose from, no changes will be made. Continue to STEP 8.
D. If you changed ports, try printing a test page by completing STEP 6. If the test page prints, then your issue is resolved. If there are multiple USB virtual ports, try the different available ports. For any failed print jobs, close the PRINTER PROPERTIES window and delete the job from the queue by completing STEP 5, then continue to STEP 8. If there are multiple USB virtual ports, try the different available ports.

A. Turn off the power to the Brother machine by disconnecting it from the power source.
B. Wait about 30 seconds and power the machine back on.
C. Try printing a test page by completing STEP 6. If the test page prints, then your issue is resolved. For any failed print jobs, close the PRINTER PROPERTIES window and delete the job from the queue by completing STEP 5, then continue to STEP 9.

Please close all applications before running the Repair MFL-Pro Suite.
A. The machine must be turned ON and the interface cable must be connected from the Brother machine to your computer.
B. Turn on your computer. Note: you must be logged on with Administrator rights.
C. Insert the supplied CD-ROM for Windows into your CD-ROM drive. If the language screen appears, select your language. If you are not prompted with the language screen, go to (MY) COMPUTER, then double click on the MFL-PRO icon.
D. The CD-ROM main menu will appear. Click ADVANCED.
F. When the software prompts to turn off machine and disconnect the USB connection, do so then click YES.
G. When the Brother MFL-Pro Suite Software License Agreement window appears, click YES if you agree to the Software License Agreement.
H. Choose STANDARD or LOCAL CONNECTION and then click NEXT.
I. When the Connect the Machine screen appears, connect the USB cable from the Brother machine to the computer.
Note: DO NOT connect the machine to a USB port on a keyboard or a non-powered USB hub. Brother recommends that you connect the machine directly to your computer. It is recommended that you use a type A/B USB 1.1 or 2.0 cable, 6 feet or less.
Lift the scanner cover into the open position.
Connect the USB cable to the USB socket. You will find the USB socket inside the machine on the left if viewing from the front of the machine. If your machine is also network-capable, ensure that the cable is NOT connected into the network port.
Carefully route the USB cable through the trench and out the back of the machine and connect to your computer. Make sure the cable does restrict the cover from closing or an error may occur.Gently close the scanner cover using the finger holds on both sides.J. Turn on the power to the Brother machine by connecting the power cord. The installation should automatically continue.The installation screens appear one after another. Please wait. It will take a few seconds for all the screens to appear. DO NOT try to cancel any of the screens during this installation.continue the installation.M. When prompted to restart the computer, select YES, I WANT TO RESTART MY COMPUTER NOW, and click FINISH.

Oct 09, 2011 | Brother MFC-290C Multifunction Color...

4 Answers

I am just installing a new Canon MX7600. It says to not connect the USB cord but I did connect it and forgot to disconnect it before proceeding. When I started the machine I got an error message (5010). I...

Hello there.

It sounds like the printer has partially installed the drivers but because you left the device plugged in, instead of unplugged, it has failed to setup the printer on the computer.

I recommend uninstalling the printer from 'Control Panel' on the Start Menu in Windows. You can uninstall the software from the Add/Remove area of the control panel.

When this has uninstalled completely, unplug the printer USB cable. Shutdown the computer and wait a few moments.

Then , with the USB cable still unplugged, power up the computer and re-insert the printer setup disc.

This will prompt you to install the printer again, then plug in the USB cable when prompted.

Hope this helps.

May 23, 2008 | Canon Office Equipment & Supplies

1 Answer

Cant properly install my printer hp 900 on windows xp. it doenst show on add/remove program and device manager bit there is an icon on printer and fax folder

Hi baaycollarin,

  1. Please follow the below procedure for successful installation of your printer :-
  2. Unplug your printer from the power , also remove the USB cable from the computer by which the printer in connected to your computer.
  3. If there is any application software that you have installed with regards to your printer please uninstall it.
  4. After you uninstall the application and you are sure that you don't have any other software related to printer still installed, make sure that you restart your computer.
  5. Once you restart your computer , switch on the printer by plugging it in the power socket and then connect the USB cable to the printer at one end and the computer on the other.
  6. When you plug in the USB cable into your computer , you will find that the computer has detected a new device and then it will ask you to find the appropriate drivers for it.
  7. Then you need to select the option which says ' choose a specific location etc...' then click browse and insert the CD/DVD that came along with the printer in the CD /DVD drive and then find the folder which contains the drivers or just select the CD Rom icon and then let the computer search for the drivers in the CD.
  8. This will make the computer detect the driver which is most appropriate for this device and you will be asked if you are OK with continuing the installation , choose continue.
  9. Lastly when the installation is complete, you will get a pop up at the bottom right of your screen saying that your device has been installed and is now ready to use.

Hope this helps...:) Let me know in case you have any queries.

Sep 12, 2011 | HP DeskJet F380 All-In-One Printer

1 Answer

When I try to scan or print a message comes up telling me to ck power and usb connections. I have unplugged and restarted computer 4 times and still have problem

It could be a communications error message, the printer is not communicating with the computer.

  • Disconnect and then reconnect the USB cable.
  • Disconnect and then reconnect the printer power cable.
  • Restart the computer.
  • Remove and reinstall the printer software

  • If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.
    1. Click Start®Programs or All Programs®Dell Printers®Dell Photo AIO Printer 962®Uninstall Dell Photo AIO Printer 962.

    2. Follow the instructions on the computer screen to remove the printer software.

    3. Restart your computer before installing the software again.

    4. Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software.

    If the installation screen does not appear:

      1. In Windows XP, click Start®My Computer.

    In Windows 2000, double-click My Computer from your desktop.

      1. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

      2. When the printer software installation screen appears, click Install or Install Now.

      3. Follow the instructions on your screen to complete the installation.

    Communications error message
    The printer is not communicating with the computer.
    Communications error message
    The printer is not communicating with the computer.

    Dec 06, 2010 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Cannot print

    first do a power drain .. ie; unplug the power and usb and the power cord from the printer , then restart the computer..

    After the computer restarts , replug the printer .. now check if it is printing..

    Please check the priner icon as well .. check if it is Online or having any error .. (this is to be checked in the computer) .

    if the printer icon is fine and shows ready .. then right click on the printer icon and go to properties .. now, click on Ports and see if it is assigned to the correct port..

    Now, if that is also correct, then do a Level 2 uninstall, restart the computer and then reinstall the printer.

    Aug 14, 2010 | Samsung ML-2240 Laser Printer

    2 Answers

    Canon PIXMA MP190 'not responding'

    There are possible causes of this not responding status message you get. you will try out these option i have listed here and see which one resolves the problem. after each one, try to print from a file and from the web.
    1. Configure driver to correct printer port
    On the 'Ports' tab of 'Printer Properties' window, select the correct port for the printer driver.
    From the Windows desktop, open the printer's properties window.
    Click the Ports tab.
    Below 'Print to the following port(s)' section, select the port to which your printer is connected.
    Click 'Apply' to accept the changes.

    Click General tab and then click 'Print Test Page' to confirm the changes corrected the issue.
    2. Checking USB Connections
    You should disconnect and reconnect the USB cable at both ends to ensure there is a secure connection on the device side as well as the computer side. It may also be necessary to try a different USB port on the computer. Additionally, you may need to disconnect other USB devices, temporarily, in order to determine if a conflict exists.
    Disconnect one end of the cable and then reseat it ensuring the cable is firmly seated into the USB port. If the USB cable is plugged into a hub instead of directly into the computer, try connecting the USB cable directly into the computer.
    Repeat step one to reseat the cable on the other end.
    3. If there is still no communication, then it may be necessary to try a different USB cable or a different port on the computer.
    when you are through, restart the system.
    4. Uninstall and Reinstall the Driver
    If the MP Navigator or the MP drivers are no longer required, or if they are not installed correctly, uninstall them.
    Caution: Uninstalling means deleting software, such as MP drivers, from the computer. Once the software has been deleted the unit cannot be used through the computer until the software has been reinstalled.
    Note: Login as a user with Administrator privileges to uninstall . Turn off any programs running in the background, such as antivirus programs and firewalls before begining.
    Select 'Program' (for Windows 2000), or 'All Programs' (for Windows XP / Vista) from the Start menu.
    Select the name of the printer model to remove and select 'Uninstall.'
    When the MP Drivers Uninstaller window is displayed, click 'Perform.'
    When the confirmation window is displayed, click 'Yes.'
    When the Uninstallation Complete window is displayed, click 'Complete.'
    5. Reinstall the Drivers
    The MP drivers can be installed using Easy Install or Custom Install.
    Easy Install automatically installs the software which is in the CD-ROM.
    This method is recommended if you are a first-time user.
    Custom Install allows you to select the software programs from MP Drivers, Application Software, and On-screen Manual.
    Login as a user with Administrator privileges to install on WindowsXP/Vista/2000.
    Close any antivirus software that may be running prior to installing the drivers.
    Turn off the printer and disconnect the cable connecting the computer and the printer.
    Insert CD-ROM in the computer. (The CD-ROM will start automatically and the following window will be displayed on the screen.)
    If the setup program does not start automatically, click 'Start' and go to 'My Computer', then double-click the CD-ROM icon.
    If you use Windows Vista, select 'Computer' from the Start menu, then double-click the icon of the CD-ROM.
    At the main installation window, click 'Easy Install' or 'Custom Install'.
    When selecting Easy Install:
    (A) Click 'Easy Install'.
    (B) Click 'Install' in the following window.

    * Display varies according to the printer model.
    When selecting Custom Install:
    (A) Click 'Custom Install'.
    (B) When the following window is displayed, click 'MP Drivers' and the application software to be installed, and then click 'Next'.
    * Display varies according to the printer model.
    When the License Agreement window is displayed, read the content carefully and click 'Yes'.
    The installation will start.
    Messages may be displayed during the installation of the application software.
    Follow the instructions on the window and continue the installation.

    When the Printer Connection window appears, connect the printer to the computer and power on the printer.
    Note: If the installation cannot proceed even after 2 minutes, stop the installation by following the procedures below and start from the beginning again.
    1) Click 'Cancel' at the Printer Connection window then click 'Start Over' at the Installation Failure window.
    2) At the window to install the driver / applications appears, click 'Back' then click 'Exit'.
    3) Restart the computer.
    4) Install the printer driver again.

    For Windows XP, at the Welcome to the Found New Hardware Wizard dialog box, confirm Install the software automatically (Recommended) is selected, then click 'Next'.
    Note: The Welcome to the Found New Hardware Wizard dialog box may be behind the Printer Connection window.
    In this case, click 'Found New Hardware Wizard' button on the task bar to display the window.

    After the files are copied automatically and the dialog box Completing Found New Hardware Wizard window appears, click 'Finish'.

    If the Welcome to the Found New Hardware Wizard dialog box appears again, click 'Finish' again.

    At the Print Head Alignment window, click 'Execute'.
    * The Execute button may not appear for all models. In that case, skip to step 13.
    * The Print Head Alignment can also be done after the installation of the printer driver.

    When the Start Print Head Alignment window appears, load one sheet of A4 or letter size plain paper in the sheet feeder and click 'Print Head Alignment'.

    At the Do not start another operation until current one has finished dialog box, click 'OK'.

    When the pattern is printed, click 'Next' at the Print Head Alignment dialog box.

    At the Installation Results dialog box, check the content then click 'Next'.

    The installation of the MP drivers and application has completed. Proceed to the Canon user registration.

    If you want to register now, click 'Register'. If not, click 'Next'.
    Registration can be done after the MP drivers installation.

    Then, Inkjet Extended Survey Program will be launched. If you agree, click 'Agree'. If you do not agree, click 'Do not agree'.

    At the Installation completed successfully dialog box, click 'Exit'.

    Note: When the Restart button appears, confirm that Restart the system now (recommended) is checked then click 'Restart'.

    May 22, 2009 | Canon PIXMA MX310 All-In-One Printer

    1 Answer


    I cant find the machine DCP-7020 but I think this machine is the same with model MFC-7420 if you have the installer CD follow these steps:

    For USB Interface Cable Users
    For Mac OS® 9.1 to 9.2
    & Software
    1 Turn off and unplug the MFC from the AC outlet and disconnect it from your Macintosh, if you already connected an interface cable.
    2 Turn on your Macintosh.
    3 Insert the supplied CD-ROM for Macintosh into your CD-ROM drive.
    4 Double-click the Start Here OS 9.1-9.2 icon to install the printer and scanner drivers. If
    the language screen appears, select your language.
    5 Click MFL-Pro Suite to install.
    6 Follow the on-screen instructions, and restart your Macintosh.
    7 Connect the USB interface cable to your Macintosh, and then connect it to the MFC.
    DO NOT connect the MFC to a USB
    port on a keyboard or a nonpowered
    USB hub.
    8 Plug in the power cord and turn on the MFC.
    9 From the Apple menu, open the Chooser.
    10 Click the Brother Laser icon.
    On the right side of the Chooser, select the
    MFC to which you want to print.
    Close the Chooser.
    The MFL-Pro Suite, Printer driver and Scanner driver have been installed.
    To install Presto! PageManager, click the
    11 Presto! PageManager icon and follow the on-screen instructions.
    Presto! PageManager has been installed and the installation is now complete.
    You can easily scan, share and organize photos and documents using Presto!PageManager.

    Dec 11, 2008 | Brother DCP 7010 Multifunction Laser...

    3 Answers

    Will not print

    Fiend your solution direct from hp. Here is your solution...

    Aug 28, 2008 | HP Officejet 5610 All-In-One InkJet...

    2 Answers

    Laxmart x73

    Insert your Lexmark Xx3 Installation CD (disc 1) in your CD-ROM drive. Make sure your computer is on. Once you see the Lexmark Installation screen, click the Install Now button. Wait while files are loaded onto your computer. Click the Next button. Click the Next on the directory window. Click Next on the following screen. If your USB cable is connected to your Lexmark All-In-One product, disconnect it now. Click OK. Wait while the software is installed on your computer. When the next screen appears, connect the USB cable and click OK. The printer should now be installed and ready to use. Already installed the software but it appears the printer driver is not installed To verify the printer driver is not installed follow these steps: Attach the USB and power cable attached to your device Restart your PC Click Start. Click Control Panel. Click Printers and other Hardware if the icon exists. Click Printers and Faxes If your printer does not appear in the list then please follow the remaining instructions below. Unplug the USB cable and power cord from the back of the printer Insert the Lexmark Xx3 CD into your CDROM drive if it is not installed already. If the CD automatically runs, click Cancel. Click Start and select Run. In the Open box, type the letter of your CDROM drive followed by prtsetup.exe. For example: D:\prtsetup.exe and click OK. A Lexmark License Agreement will appear, click Accept. A progress bar with the percentage of files copied will be displayed. Next a communication error will appear, click Cancel on this message. A printer registration screen will appear, click cancel or exit. Click Start and choose Shut Down. In the Shut Down window select Restart. While the computer is restarting reconnect the USB and power cables and power the printer on. Once the computer has restarted Windows should detect the printer. if still it is not working try with another usb cable

    Sep 12, 2007 | Lexmark X7170 All-In-One Scan/Copy/Fax and...

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