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Shirley Burgess Posted on Jul 11, 2012
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Panasonic microwave NN-S698WC- power is on, light is on, keypad does not work

The number 1 stopped working the other day, everything else was fine. I did sterilize a mason jar by boiling a couple of inches of water in the jar. This was my last use, and now keypad does not work at all. Did the steam damage something?

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  • Microwave Ovens Master 6,771 Answers
  • Posted on Jul 12, 2012
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No! the keyboard was already failing, But I'am more concerned the keypad control board is the issue and one of the most expensive pieces.

Testimonial: "Thank you for your input. I guess it is time to buy a new microwave. Mine was manufactured in 1998 so I have had many years of use."

  • Anonymous Jul 12, 2012

    I think that is a very wise choice, thank you for keeping me posted.

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5 Related Answers

MicrowaveSvc

William Miller

  • 9179 Answers
  • Posted on Apr 10, 2007

SOURCE: Fan stopped working in JVM1533BD microwave

I assume you're talking about the hood fan which ventilates the cook top and blows air through the grille across the top. If so, it's okay to use the microwave with that not working, but if you boil something on the stove, an external fan is definitely needed to keep mositure from going up into the microwave controls. If the cooling fan INSIDE the microwave (behind the keypad) is not working, then you do NOT want to run it unit it is fixed. If you or a friend decide to work on it, we have *critical* safety, disassembly, and troubleshooting info at our site, which is linked at our listing here on FixYa: http://tinyurl.com/yzjozk You can find helpful exploded view diagrams and order parts by entering your full model number (without the suffix) here: http://tinyurl.com/gv383

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MicrowaveSvc

William Miller

  • 9179 Answers
  • Posted on Jul 19, 2008

SOURCE: Panasonic NN- A712 combination Microwave 1000w - Switches off after 20 seconds

The 22 seconds is the giveaway.

In most cases, this is a problem with the inverter or a bad magnetron.

Due to the lethal voltages used and produced, I do not recommend that an inexperienced person work on these.

I would recommend that you contact your nearest Panasonic-authorized servicer.

We're happy to help you and we'd appreciate your thoughtful rating of our answer.

MicrowaveSvc

William Miller

  • 9179 Answers
  • Posted on Aug 02, 2008

SOURCE: Panasonic Model NN T964SF inverter

If the digital programmer circuit / controller does not get a feedback signal from the inverter for a period of 3 seconds, the controller will stop the cook cycle.

In most cases, this is a problem with the inverter or a bad magnetron.

Due to the lethal voltages used and produced, I do not recommend that an inexperienced person work on these.

I would recommend that you contact your nearest Panasonic-authorized servicer.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

MicrowaveSvc

William Miller

  • 9179 Answers
  • Posted on Aug 18, 2008

SOURCE: Panasonic NN-CS596S Convection Combi Steam Oven

The first thing I would suggest is a hard reset. Unplug the unit for a minute or so. Then plug it back in, set the clock and try again.

Let us know if the hard reset does not fix it.

If it stops at 16 seconds and is a sensor model, it probably has a defective humidity sensor.

If it stops after 22 seconds, that means the controller has detected a problem, usually a problem with the inverter or a bad magnetron.

If you do indeed have a problem, Since it's less than one year old, it should be fully covered under warranty. I'd suggest contacting the manufacturer to get it fixed free.

I would recommend that you contact your nearest Panasonic-authorized servicer.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

MicrowaveSvc

William Miller

  • 9179 Answers
  • Posted on Dec 08, 2008

SOURCE: microwave dead even though power works

It sounds like the magnetron overheated and opened the thermal fuse on the magnetron.

This can be caused when the internal cooling fan is not running or by a magnetron that is failing.

When I say internal cooling fan, I do not mean the hood vent exhaust fan which you can turn on and off manually.

I'm instead talking about the internal fan which comes on automatically whenever you microwave.

It is vital that the cooling fan runs, or the magnetron will be destroyed.

There should be a "mini-manual" hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting & testing.

At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

You can also find helpful exploded view diagrams and order parts by entering your full model number here.

The magnetron will have a 5 to 9 year warranty. Your manual will tell you that.

You can download GE owner's manuals and installation instructions here.

If needed, GE may send you a replacement magnetron. GE Customer Service is here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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We recommend you have the microwave evaluated by an authorized service center.

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You may have a failed keypad or moisture or grease on the keypad innards or on the control circuit board itself.
You can find a video here that shows you how to remove the grille & controller in about 5 minutes if it's an over the range model.
You can order Panasonic parts from Encompass here http://tinyurl.com/7qy85y or you can call them toll-free at 866-779-5835.
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You can order Panasonic parts from Encompass here or you can call them toll-free at 866-779-5835.

At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
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Feel free to contact me directly (and please remind me of your full model number) for more information & help.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

William E. Miller
[email protected]
http://www.microwavedisplay.com
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IS IT POWER UP.
please rmoove the cover and check the fuse also.
is it work?????
nuwan
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