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Voice mail does not respond to commands from auto dialer screen

When I call my voice mail and try to dial 7 to delete or 9 to save or any other command the voice mail does not respond? As if I entered no command at all. I also having this problem with other voice mails and etc..I call where they are not responding to the commands I am giving on the auto dialer screen? I have the same problem. The trackball solution doesn't work either.

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  • tracester Dec 10, 2008

    i also have this problem ... the rep at my store said that hopefully they will issue an over-the -air update to fix it. one not very good solution is that sometimes i can use the hardware keypad's numbers. if you restart the phone, and use the hardware keypad, it will register the numbers. but after awhile, neither will work again, until the next restart. at least that has been my experience.

  • Anonymous Apr 06, 2009

    Driving me nuts. Everywhere you call these days, you get a messages system. But the screen on my T- Mobile G1 phone quickly goes black and then there is no convenient way to punch in the numbers dictated by the voice mail at the company I'm calling. The "dialer" doesn't seem to work once you go through the effort to bring it up and you have to take the phone off your ear to use the keyboard after you open up the phone. Very inconvenient. RC

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I found this on another forum... hopefully it's the answer we are looking for.

Re: Bug with Phone virtual number pad
I've found the answer to this problem!

Part of the problem is that the screen blacks out shortly after a call is connected.
When that happened I pressed the green phone button to get the keyboard back.

This keyboard image is a dummy. It visually responds to your touch but does not send the signal.

After you dial and your call is connected look at the bottom of the screen and you'll see that the normal menu tab changes and appears with the number 5 and letters jkl on it.

Pull it up with your finger. THIS is the keypad you must use when within a call to send number signals. I tested it and confirmed that it works.

If you have pulled up the dummy keyboard by pressing the green call button from within a call then simply hit the BACK button to see the real keypad tab.

If the screen has gone black and you need to light it up again then you can press BACK, HOME, or MENU to see the real keypad tab -- press anything BUT the green call button (which will give you the dummy keypad).

This dummy keypad is a true design flaw but knowing how to get to the functional one makes it an annoyance not a hindrance to using the phone.

Posted on Dec 10, 2008

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SOURCE: Voice mail does not respond to commands from auto dialer screen

when on your phone vertically press the track ball and your keypads will show up thus allowing you to use you voicemail commands

Posted on Oct 29, 2008

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