All off a sudden one day, I plugged my mp3 player into my computer and it would not read it. My computer prompted a message saying that the devise was unusable or damaged. I hadn't even used since the last time I sync music from my computer so I was boggled. I uninstalled the software and reinstalled it again and it now recognized the zen player. I then opened windows media to sync files and windows kept freezing up with my mp3 in. After unplugging my zen and trying it again, my computer does not read it anymore. It acknowledges that there is something in the usb port but says my zen is not plugged in. Please help me, I dont know what to do anymore.
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If you are saying that you had it plugged into a computer, and the first time you used safely remove hardware, and the next time you did not.
Then the device was in the read state and is stuck, you can remove the battery, then put it back in, then turn off the computer, turn on the player (if it is not working ) plug it into the computer with it turned on, and start the computer, after the computer has loaded windows, check to see if the devise is listed under my computer, if it is try the safely remove hardware and see if it works now.
You are suppose you use the safely remove hardware option, you just don't unplug a usb devise without telling windows to release it.
Remove the battery, then put it back in, restart windows and plug it in, wait till it see;s it, then in the bottom rt corner of windows in your taskbar is a little pic of a usb plug, mouse over it and click it, a window will pop up that say stop devise. Make sure you know what letter is listed under my computer for it, it might be E,or F.
Install and run Device Manager from the product CD.
Select the repair option, and follow the on-screen prompts.
NOTE: ALL FILES LOADED ON TO THE PLAYER WILL BE LOST.
If this doesn't work then it may be that the hard disk is faulty. There is an easy way to find out. The following procedure allows the player to connect to the PC as a removable drive. If the Pc reads the drive, then the drive is ok.
Connect the HDD1630 to the mains adaptor and the PC.
Before the computer has a chance to recognise the player, press "Power" and "Vol +" to reset the player.
As soon as the player resets (screen goes blank) press and hold "Vol -" until the PC recognises the player as a removable drive.
Try to access the player through "My Computer" as you would the main hard disk.