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The software that came with Sansa C250 only contains the userguide and Rhapsody installation disc. The Player itself is a Plug and Play device. Provided that your computer meets the minimum system requirements.
Below is a link from SanDisk knowledgebase for troubleshooting the Sansa if it is not recognized on a computer: http://kb.sandisk.com/app/answers/detail/a_id/42/kw/not%20recognized
Make sure the hold/lock switch wasn't accidentally activated.
Install the CD first, and THEN plug the mp3 player into the computer. If you plug the mp3 player in first before loading the CD, on some OS's it won't install correctly.
If that still fails, uninstall any program in the add/remove programs screen in Windows that says Sansa (make sure the mp3 player is UNPLUGGED from the computer), and then reinstall the software from the CD.
If your CD is damaged, you can obtain a replacement from Sandisk.
To enter Recovery Mode, turn off your device, ensure the HOLD switch on top is slid to the right (towards the headphone jack), connect the cable to the device (not the computer yet), hold down the RECORD switch on the side, and connect the cable to a USB port on the computer.
If this does not solve your problem, you will need to re-install the firmware.
Try using the Sansa Dispatch to upgrade your firmware. If this does not work, we may need to manually update the device. This is kind of technical and (in most* cases) voids the warranty.
[*in this instance, the word "most" is used to denote "all".]
Am not sure which of the 2 actions we did solved the problem...but we installed the CD that came with it (my daughter has a Sansa C260 and her CD was already installed in the computer and we thought I didn't have to install mine). But we resorted on installing mine too in case it would help with the problem, and then we re-loaded all the songs into my Sansa C250 at a slower pace, although I really don't know if the quicker pace did cause the problem. But now my Sansa C250 is now able to record any song correctly.