Question about Canon MultiPASS MP390 All-In-One InkJet Printer

13 Answers

Black not printing

This was working fine prior to changing the black ink cartridge on my Canon MP390 multipass scanner/printer, then it stopped printing. I have tried all the cleaning techniques and have changed the black cartridge 3 times to no avail. It prints in color fine, it just won't print from the black cartridge. HELP. Thanks, Elle

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  • Henry Smith Nov 10, 2007

    I have a similar problem. But how do you take out the printhead in order to soak it in rubbing alcohol?

  • Henry Smith Nov 10, 2007

    I have a similar problem. But how do you take out the printhead in order to soak it in rubbing alcohol?

  • Anonymous Jan 01, 2008

    have the same problem. the black cartridge stopped printing would print nothing. cleaned it out using the straw method and the alcohol but when i now print many of the lines are missing. any idea on how to solve this problem.

  • Anonymous Jan 07, 2008

    Same problem. My printer is not printing black, but it prints color. I have change the ink two times thinking it was the ink. Do I have to order a printer head.

  • happychazz May 23, 2008

    black cartridge will not pring

  • Anonymous May 27, 2008

    Oh Yeah! Did the combination of soaking in alcohol and then blowing down the little holes and my printer prints better and cleaner than ever! Thank you!

  • Anonymous Jun 18, 2008

    My printer does not print "black"

    I've changed the cartridge twice.

    For instance; a print out of this page the "printer" itself comes out pink & grey!

  • Anonymous Jul 04, 2008

    My Canon will not even attempt to print in black. It's like it doesn't recognise it. Colour is fine however....

  • Anonymous Jul 04, 2008

    My MP 390 will not even try to print black, it's liek it doesn't recogise it. Colour is fine, however.....

  • vantage2000 Jul 04, 2008

    My MP 390 will not even try to print black, it's like it doesn't recogise it. Colour is fine, however.....

  • violetyoung Jul 26, 2008

    After changing the black ink (Office Max brand), paper comes out blank, color is o.k. I soaked the ink head in isopropyl alcohol.

  • deanwed Jul 26, 2008

    Tried cleaning and deep cleaning Aligning print head.

  • drsmashem Aug 31, 2008

    I see you have the same problem as me. I've been very happy with the Canon Smartbase MP390 for the last 2+ years - until it stopped printing
    black! I've replaced the black cartridge twice and reset counters, gone
    through the troubleshooting steps and still no luck in resolving this.
    Let's hope someone can help us.

  • highergoals Sep 08, 2008

    on my cannon mp390 the alarm light wont stop blinking, change cartdrige on display show wont print

  • westy02343 Sep 10, 2008

    The black ink will not print even after changing the ink cartridge.

  • Anonymous Sep 23, 2008

    will print color and copy color but wont print in black

  • hammer_kris Sep 23, 2008

    Just changed out the black ink cartridge twice with new cartridges. The machine will not print or make copies using either black or color ink. How do I solve this?

  • Anonymous Sep 24, 2008

    This was working fine prior to changing the black ink cartridge on my Canon MP390 multipass scanner/printer, then it stopped printing. I have tried all the cleaning techniques and have changed the black cartridge 3 times to no avail. It prints in color fine, it just won't print from the black cartridge.

  • meyeh37 Sep 24, 2008

    Just changed out the black ink cartridge twice with new cartridges. The machine will not print or make copies using either black or color ink. How do I solve this?

  • llttsmth Sep 27, 2008

    after changing the ink cartrages the black does not print Help

  • srivastjunk Sep 27, 2008

    I have the same problem, black not printing even after cartidge changes and following "self clean" guide from Canon.

  • jburt2 Sep 30, 2008

    Same problem. Can anyone help?

  • eileenibean Oct 03, 2008

    When I print only some of one line prints....

  • Fpmazzone Oct 21, 2008

    Same problem, printing is very faint and none existent. Tried changing cartridges still didn't work.

  • Anonymous Oct 21, 2008

    it works when i scan and print. but when i print off the internet and on the microsoft word it doesnt print at all. it is so weird i thought it was the ink but when i scan and then print it works so do you think it is a driver missing or some cheap ink.

  • Anonymous Feb 16, 2009

    I replaced the printer cartridges and now it won't print in black.

  • Anonymous Mar 15, 2014

    my black prints but there is missing parts though it prints but only half of the letter the upper part of a letter only ex. an o only a semi circle prints the upper part of a letter it only happens in black ink but my colored ink works fine. thank you!

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I just ran into a similar issue with my MP390. Actually both the color and black inks were not printing very well. I would get very inconsistent printing. Fixed the problem very easily and quickly as follows: On the top of each print cartridge, there is a small hole. Remove the print head (lift the gray bar at the front of the print head and lift out the print head) with the cartridges still in place. Holding the print head over a piece of paper/paper towel, blow into the holes on the top of the cartridges (either directly or using a straw/tube of some kind). You should get ink coming out of the botton of the print head, both color and black. Replace and print head and test print.

Posted on Jun 08, 2007

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Excellent solution. May want to run the maintenance clean head action from the printer menu on the printer and also print a horizontal line test page to make sure the heads are aligned properly.

Posted on Dec 26, 2007

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What a trick, even Canon does not know about the straw system, it WORKED and appreciate.

Posted on Nov 09, 2008

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Wow! If only I'd read this solution before trying all the other methods to clean the printhead and then buying a new one (which subsequently didn't work anyway). Thanks for a brilliant hint, you're a star!

Posted on Jan 19, 2008

Thank you - I had tried everything I the book said. Was looking into a new printer

Posted on Dec 01, 2007

Thank you!  I'd tried all my 'tricks' and was researching buying a new printer.

Posted on Oct 29, 2007

The straw trick worked brilliantly and so simple - thanks a million for the solution to a very frustrating problem.

Posted on Oct 16, 2007

Thanks a million! It fixed my MP390 which wasn't printing or black photocopying.

Posted on Sep 22, 2007

Thank you very much iy worked

Posted on Sep 22, 2007

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Take out the printhead---remove both cartriges---cover the whole printhead for 15 minutes in rubbing alcohol---be sure it is 100% clean and dry---reinstall with good cartrigee---Mine now works!

Posted on Sep 20, 2007

Same here id been surfing the net looking for an answer to this problem for 2 hours and i tried this and it worked waheyyyyyyyyyyyy

Posted on Sep 19, 2007

It worked! That was wonderful. I've been working on this for an hour. Thank you!

Posted on Sep 12, 2007

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I HAD THE SAME PROBLEM WITH MY CANON MULTIPASS C530. TRIED YOU METHOD AND IT WORKED GREAT. MANY THANKS.AMAZING WHAT YOU CAN DO WITH A STRAW.

Posted on Aug 09, 2007

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