Question about Kenmore 73502 / 73504 / 73509 Bottom Freezer Refrigerator

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Error code er ff on my kenmore elite bottomfreezer model 795.7756

I get error code ER FF. Freezer frosty but working. Fridge is warm. Please help.

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  • lilytoy Dec 20, 2008

    I have the same problem.  Help!

  • rhdante Jan 29, 2009

    I have the same problem. For the last four months the refrigerator was making a rumbling noice and now a ER FF code is showing on the control panel.

  • Angelica Garcia Feb 18, 2009

    I had this same problem about a month ago. We disconnected and restarted and it work. Now I'm back with the same problem. Do I need to replace the fan? Please advise.

  • Anonymous Apr 26, 2009

    Ok, how do we all ban together for a recall?. Let's do it. $1800 for a fridge that doesn't last more than 18 mos is rediculous. I'm happy to start the ball rolling.

  • dcmc41 Apr 26, 2009

    Ok, how do we all ban together for a recall?. Let's do it. $1800 for a fridge that doesn't last more than 18 mos is rediculous. I'm happy to start the ball rolling.

  • Anonymous May 07, 2009

    The really stinks! We're having the same problem, and everything is defrosting & warm! Model 795.7756

  • D Walker Jan 20, 2013

    I have that error code but my freezer remains frozen. My refrigerator is not cool at all. Is this still the freezer fan?

  • D Walker Jan 20, 2013

    I have that ER FF but my freezer is freezing fine. It is my refrigerator that is not cold. What can I do?

  • Cmdr Bubba Mar 19, 2013

    I have the same problem with the model 7957205. Contacted Sears and was told by a technician it was a design problem. $510 to fix on a fridge that is barely a year old. I contacted management at Sears who blamed it on me for not buying the extended warranty. I contacted LG who referred me back to Sears. I will rejoice when Sears goes under, because of the poor business practices they have adopted. Shame, they didn't use to be this way.

  • Barry Bessinger
    Barry Bessinger Aug 22, 2014

    My 5 yr old Kenmore Elite just started this er ff code. The code appears and disappears randomly. The fridge is not quite as cool as it should be and ice cream in freezer is not frozen hard either. I am going to empty the freezer and try your fix over the weekend. Will let you know of my results. This fridge can't hold a candle to the 20 yr old Kitchenaid that it replaced.

  • Barry Bessinger
    Barry Bessinger Aug 24, 2014

    I did the fix, removed all ice from around the fan and blew it with a hair dryer. Put it all back together and got no error message for a day or so, but now error message is back. Despite error message, freezer & fridge seem to working ok and there are no strange noises. Any ideas anyone ?

  • Perry K
    Perry K Nov 26, 2014

    make sure you let it completely dry out. i used a hair dryer, and a small space heater. pointed into the freezer for a good hour. if its not completely dry, it will freeze back up again. this process usually lasts 6 months or so. good luck!

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I fixed it. ER FF is "Error Freezer Fan." Once the evaporator fan stops turning for more than 115 seconds, this error message will be displayed. This fridge is poorly designed and is not designed with air gaps or enough air gaps to allow air behind the back panel of the freezer where the fans and condenser coils are located thus causing ice to build up around the fan and it's ability to spin. The evaporator fan helps cirulate the cold air generated by the condenser coils.

The fix is (1) defrost your refrigerator which means you'll loose all your food if you don't have another unit to keep the food in until it's done defrosting or (2) to dismantle the entire freezer by removing all the trays and railing so that you can pull the back panel far enough to get the front end of a hair dryer over the top lip of the panel to melt the ice. My unit had ice build at the top right and left corners behind the panel. I opted for the latter and didn't have to throw any food away.

This is going to be an annual chore if I want to keep this refrigerator. We should all ban together and call for a recall.

Posted on Dec 24, 2008

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  • Sundae Flannigon Oct 18, 2010

    Thank you so much!!!! I called Sears today because I had the same code. They told me that my warranty ran out the first of the month and because there was a problem with the unit they would not extend the warranty!!!! Then they proceeded to treat me like a moron and inform me that "only a 'professional' technician should ever repair any appliance" and asked when I wanted to schedule repair? AT $75.00 an hour PLUS PARTS!!! I told them I would contact them when and if I decided to use their lowsy service and disconnected!!! I then let my fingers do the walking through cyber space and low and behold!!! Here was my answer thanks to you!!! My Fridge is now fixed and it didn't cost me a penny!!!! Thanks again, and I am IN if anyone truly wants to start a recall on these dumb things!! Blessings, Sundae

  • glabbe941 Nov 11, 2010

    I'm with you. We have the same issue with ours.I too called Sears and explained the error code....before I could even finish telling the person on the phone the issue, she interrupted me to say "Oh you will need service. When would you like to schedule" She was all too eager to charge me for service, but would make no reccomendations as to what the problem might be. I purchased a number of appliances to furnish my new home. I have already had one extremely frustrating service with the Sears service department. . These experiences will prevent me from ever purchasing another appliance from Sears again. I will buy from my local appliance dealers that will provide local service. I will listen to you all and give the hair dryer solution a try. I vote for a recall on these lemons.

  • cheesehead79 Mar 01, 2011

    So I did what you said its still doing it. Did anybody have a service guy come out to fix the problem and how much did it cost?

  • cheesehead79 Mar 01, 2011

    So I did what you said but still doing it....Did anybody get it fix and how much?

  • duaneblair Mar 26, 2011

    Like Lilytoy said. Error code FF was the fan frozen up in ice. I fixed it after it was only 18 months old and again about 18 months later. I just put frozen food in a camp cooler while I melt the ice with a hair dryer. With the bottom freezer drawer removed the back panel snaps out at the top. You'll see the ice built up around the coils and fan in the upper right. I had it all melted out with the hairdryer and back together in an hour.

  • electonictard Oct 25, 2011

    Mine just did the same thing! Fan was making a loud noise for a few days and now isn't working at all and that error code is coming up.

  • Ingrid Gregory
    Ingrid Gregory Oct 30, 2013

    THANK YOU, lilytiy!!!!! You are a life-saver! :)

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I call for a recall...I keep having this problem at least twice a month.

Posted on Apr 23, 2009

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  • ong123 Jan 29, 2011

    This fridge is manufactured by LG. Thats who you have to go to for a real resolution. Even if Sears goes through the motions, they will end up referring you to LG and IF LG doesn't take care of the problem, then Sears will consider talking to you. We have this fridge, and only 6 months after purchasing it, it flooded my kitchen, to the tune of $50K. LG offered to pay us about 1/2 that amount, we are still arguing with them. Now we have this issue. I'm so sick of this beautiful piece of ****.

  • dr_pintyeg
    dr_pintyeg Jul 06, 2013

    Our refig is a year old, and the ER FF codes keep coming upp. The refig is stop working.

  • John Walsh
    John Walsh Oct 27, 2015

    Ditto on our Sears Kenmore Elite. Sears has a factory repair which fixes ER 1F error. We got that down and the ER 1F went away. 5 months later, we are getting the ER FF that you all mentioned. Go for the RECALL!

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We have had the over under now for 3 years. About 2 months ago started getting ER FF codes. SEARS SUCKS.....not only do we have the fridge problem but have had major issues with their dishwasher and have gone through 2 grills lasting about 18 months each. Their customer service is the worst that I have EVER dealt with and their products ****. I will NEVER EVER buy another Sears product as long as I live. BUYER BE WARE.....I am not speaking from one bad experience, rather multiple product types across 1/2 dozen years. THEY SHOULD BE ASHAMED OF THEMSELVES.

Posted on Oct 14, 2011

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Recall!!

Posted on Apr 09, 2009

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Put me down for a recall also. I have the same problem, hopefully the extended warranty will take care of it. No more sears **** for me, or LG for that matter.

Posted on Apr 07, 2013

  • jttl9598 Oct 07, 2013

    I have the same problem the er ff comes on. The light in the fridge part doesn't come on. A piece of plastic fell off the roller bar in the freezer. Don't buy this Kenmore 795.78099! It's a piece of junk! I called to have it serviced yesterday, was told it would be a week before someone could come out to look at it. I told the guy at Sears to forget it! I wlill never buy from Sears again!!!

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We have had a fridge 2 years and it did the same thing. Its bull **** whe you pay this much for something and it goes out in no time. We would like to be in on this recall too. Thanks

Posted on Feb 07, 2010

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Mine just did the same thing! Fan was making a loud noise for a few days and now isn't working at all and that error code is coming up. ER FF code came up after one an half year of purchase. I just defrost it, and will see it is working,or not? That is America problem today, everything is made with cheep labor (Korea,China..)
Put me down for a recall also.

Posted on Jul 06, 2013

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I agree "RECALL". We have had our frig for several years and have had more problems than I have ever had with a frig! This er rr code every so often and we have had our mother board replaced because the lights in the frig wouldn't shut off!! The lights were melting the top of the frig plus spoiling the food.

Posted on Jul 11, 2013

  • Margarett Moreland Sep 25, 2013

    I honestly feel like putting it behind my truck & dumping it at Sears' front door!! & driving off let them deal with getting rid of it!! >:{

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I also have a Sears model 795.77249602 with the error message "er ff." I tried removing the back plate and cleaning the coils in the rear, defrosting the unit, unplugging/plugging back in etc. to no avail. The freezer rails are broken and the water stream that comes out of the door is ridiculously slow -- even after replacing the expensive cartridge. I got duped for a $1200. I refuse to throw good money after bad and will get a different refrigerator. Put me on that recall list! I will not buy another Sears/LG product.

Posted on Aug 15, 2014

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This fridge is the worse I have ever owned.Both upper door hooks broke early on.Sears fixed one, the other broke 13 months in and they refused to fix it.Now I have error and ff .So far if I unplug for a few minutes and restart it goes away for a while.This fridge is under 4 years old.I am ready to cut my losses and dump it .Never again Sears ! RECALL RECALL RECALL!!!!!!

Posted on May 12, 2014

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  • Joe Leonardi
    Joe Leonardi Jun 06, 2014

    Update on this piece of junk fridge,I defrosted it and removed the upper center panel in the fridge and as I thought the evaporator fan is not working.Called sears for a repair appt. 7 day wait,I was told the technicians are very busy-NO WONDER!

  • Joe Leonardi
    Joe Leonardi Jun 20, 2014

    Technician came after 7 day without the uses of the fridge and my diagnosis was right the evaporator motor was the problem.

  • Lori Chandler
    Lori Chandler Jun 29, 2014

    I also have this refrigerator model #795.71302.011. We also had to codes ER FF. We have previously had the loud noise of the fan in the freezer hitting ice and have unlpugged it overnight and it seemed to fix it. Now the freezer works but the refrigerator doesn't.

  • Joe Leonardi
    Joe Leonardi Jun 29, 2014

    Lori,I would bet that the evaporator fan motor is not working and will need to be replaced.

  • Perry K
    Perry K Jun 30, 2014

    Joe...check out my solution above, #9. it works. You won't have to replace anything. here's the video:

  • Perry K
    Perry K Jun 30, 2014

    Add a Commenthttp://youtu.be/tA166b1-15M

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Recall! I feel fortunate I at least had mine 5 years - but still disappointing! Have a repair man coming this morning (not Sears repair) - but don't know if I want to throw good money into it.

Posted on Sep 15, 2016

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I don't even wait for the er ff code to come up. I can now hear it, and my food is not that cold. I take the freezer door off, back panel, etc...use a hair dryer and then a space heater to dry it out. Takes me a little over an hour for the whole process. I've done it enough times. Sucks that we pay so much for a lot of aggravation.
There is a youtube video i used to help me the first time. It's really not that hard to do, and much better than calling Sears(which btw I called the first time and they changed a screen or some BS like that...cost me $300). Here's the video:

Posted on Jun 30, 2014

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The blow drier and resetting the power worked for me as well. I'll see how long its going to last. First time this has happened in the 10 years we've had it.

Posted on Apr 22, 2017

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Sears has really gone down hill in product quality and support. I called 3 times while under warranty. They say there is no forseeable day they could send someone out. They say someone will call you back to schedule. No one ever does. Never buying any Sears product again until they change. This is not your grandparents Sears anymore!

Posted on Oct 02, 2016

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1 Answer

What er ff mean at Error message on display of Kenmore Elite Bottom Freezer Refrigerator


Hi.

Error ff (er ff) means defective fan detected. Before calling support or before replacing the fan try performing a complete defrost by leaving power disconnected for one day (remove food from inside the unit first). That will fix the problem if the fan was temporarily malfunctioning because of ice formation. If that does not work the fan must be tested before replacement.

If you need parts see this tip explaining how to find parts and diagrams for most appliances: Where do I find parts and diagrams for my appliance?

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What does ER FF mean on my Kenmore Elite bottom


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Thanks for using FixYa. Error ff is freezer fan fault. This usually happens when either the rear board has gone bad or the freezer fan itself is bad and needs to be replaced. To check what is causing the error you can start with checking the fan which is located behind the back wall inside the freezer. Also check the rear board as it might not be putting the fridge into defrost long enough and is causing the ice to build up in the freezer and thus stopping the freezer fan from turning and so causing ff error. Leave the fridge unplugged for 24hrs which will melt all the ice then plug it back if still the issue is not resolved and you hear the fan running then it is the rear board that needs to be replaced. Please do rate the solution if the issue is resolved or else revert for further assistance.


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ER FF is freezer fan motor failure code. this directs air into the fridge compartment from the freezer room. dead fan=warm fridge.

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My trouble codes are Er FF on my kenmore elite


This is an error code that pertains to the evaporator motor but could also be the main board.
If the evaporator motor is running, the main board will probably need to be replaced.
It could be a wiring problem but it's not very likely.

If the motor is not running, some voltage checks will need to be made, at the motor and board, to determine which component has failed.
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FF usually means the freezer fan is not working. If the fridge is cooling poorly, check to see if the fan inside is running while the compressor is running. If not, and if there's no ice jamming it, then you need a new evaporator fan. If the fridge is cooling normally and the only symptom is the error code, then it could be a problem in the electronic control.

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Error Code Er FF


ER FF - found in another post = Error Freezer Fan. Removed freezer back panel (inside freezer), defrosted ice build up around fan. Error message gone for now. Easy fix at midnight - 20 minutes. Will be looking into ice-up cause.

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