Question about Kenmore 73502 / 73504 / 73509 Bottom Freezer Refrigerator
I get error code ER FF. Freezer frosty but working. Fridge is warm. Please help.
I fixed it. ER FF is "Error Freezer Fan." Once the evaporator fan stops turning for more than 115 seconds, this error message will be displayed. This fridge is poorly designed and is not designed with air gaps or enough air gaps to allow air behind the back panel of the freezer where the fans and condenser coils are located thus causing ice to build up around the fan and it's ability to spin. The evaporator fan helps cirulate the cold air generated by the condenser coils.
The fix is (1) defrost your refrigerator which means you'll loose all your food if you don't have another unit to keep the food in until it's done defrosting or (2) to dismantle the entire freezer by removing all the trays and railing so that you can pull the back panel far enough to get the front end of a hair dryer over the top lip of the panel to melt the ice. My unit had ice build at the top right and left corners behind the panel. I opted for the latter and didn't have to throw any food away.
This is going to be an annual chore if I want to keep this refrigerator. We should all ban together and call for a recall.
Posted on Dec 24, 2008
I call for a recall...I keep having this problem at least twice a month.
Posted on Apr 23, 2009
We have had the over under now for 3 years. About 2 months ago started getting ER FF codes. SEARS SUCKS.....not only do we have the fridge problem but have had major issues with their dishwasher and have gone through 2 grills lasting about 18 months each. Their customer service is the worst that I have EVER dealt with and their products ****. I will NEVER EVER buy another Sears product as long as I live. BUYER BE WARE.....I am not speaking from one bad experience, rather multiple product types across 1/2 dozen years. THEY SHOULD BE ASHAMED OF THEMSELVES.
Posted on Oct 14, 2011
Posted on Apr 09, 2009
We have had a fridge 2 years and it did the same thing. Its bull **** whe you pay this much for something and it goes out in no time. We would like to be in on this recall too. Thanks
Posted on Feb 07, 2010
Mine just did the
same thing! Fan was making a loud noise for a few days and now isn't
working at all and that error code is coming up. ER FF code came up after one an half year of purchase. I just defrost it, and will see it is working,or not? That is America problem today, everything is made with cheep labor (Korea,China..)
Put me down for a recall also.
Posted on Jul 06, 2013
I agree "RECALL". We have had our frig for several years and have had more problems than I have ever had with a frig! This er rr code every so often and we have had our mother board replaced because the lights in the frig wouldn't shut off!! The lights were melting the top of the frig plus spoiling the food.
Posted on Jul 11, 2013
I also have a Sears model 795.77249602 with the error message "er ff." I tried removing the back plate and cleaning the coils in the rear, defrosting the unit, unplugging/plugging back in etc. to no avail. The freezer rails are broken and the water stream that comes out of the door is ridiculously slow -- even after replacing the expensive cartridge. I got duped for a $1200. I refuse to throw good money after bad and will get a different refrigerator. Put me on that recall list! I will not buy another Sears/LG product.
Posted on Aug 15, 2014
This fridge is the worse I have ever owned.Both upper door hooks broke early on.Sears fixed one, the other broke 13 months in and they refused to fix it.Now I have error and ff .So far if I unplug for a few minutes and restart it goes away for a while.This fridge is under 4 years old.I am ready to cut my losses and dump it .Never again Sears ! RECALL RECALL RECALL!!!!!!
Posted on May 12, 2014
Recall! I feel fortunate I at least had mine 5 years - but still disappointing! Have a repair man coming this morning (not Sears repair) - but don't know if I want to throw good money into it.
Posted on Sep 15, 2016
I don't even wait for the er ff code to come up. I can now hear it, and my food is not that cold. I take the freezer door off, back panel, etc...use a hair dryer and then a space heater to dry it out. Takes me a little over an hour for the whole process. I've done it enough times. Sucks that we pay so much for a lot of aggravation.
There is a youtube video i used to help me the first time. It's really not that hard to do, and much better than calling Sears(which btw I called the first time and they changed a screen or some BS like that...cost me $300). Here's the video:
Posted on Jun 30, 2014
I have a Kenmore 79572483411 and the same thing is happening, 16 months old. I have already spent $750 to fix it and we have not yet solved the problem. So far I have replaced the entire evaporator fan kit ($500 with service techs labor) and the main pcb control board ($220, did it myself). Now I'm waiting for the evaporator fan motor ($67), which Sears claims "should" solve the problem. I'm done after this. The days of affordable quality appliances are gone, as long as all these stores let companies like LG make their parts.
Posted on Aug 07, 2017
The blow drier and resetting the power worked for me as well. I'll see how long its going to last. First time this has happened in the 10 years we've had it.
Posted on Apr 22, 2017
Sears has really gone down hill in product quality and support. I called 3 times while under warranty. They say there is no forseeable day they could send someone out. They say someone will call you back to schedule. No one ever does. Never buying any Sears product again until they change. This is not your grandparents Sears anymore!
Posted on Oct 02, 2016
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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