Question about Toshiba SDV393 DVD Player/VCR

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Temporary Picture/Audio Freeze

Can't play DVDs without multiple picture/sound freezes. Both stop briefly and then resume from the stopped point. There is no rhyme or reason to time/place on the disc. This happens on DVDs we've had for a while as well as new ones. It doesn't happen on National Geographic/Nature DVDs. We've tried cleaning the discs as well as the player with no success.

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  • thealders Dec 09, 2008

    Can't play DVDs without multiple picture/sound freezes. Both stop briefly and then resume from the stopped point. There is no rhyme or reason to time/place on the disc. This happens on DVDs we've had for a while as well as new ones. It doesn't happen on National Geographic/Nature DVDs. We've tried cleaning the discs as well as the player with no success. This has been going on for several months.

  • thealders Dec 09, 2008

    How do reset it to factory settings?
    Can't play DVDs without multiple picture/sound freezes. Both stop briefly and then resume from the stopped point. There is no rhyme or reason to time/place on the disc. This happens on DVDs we've had for a while as well as new ones. It doesn't happen on National Geographic/Nature DVDs. We've tried cleaning the discs as well as the player with no success. Been going on for a year (we've owned the unit since '05.

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Hello, as you probably guessed by now there are only two reasons why this may be happening

1. A bad or misaligned laser
2. Bad sectors on the DVD

Since you have already cleaned the discs and you mention that the other DVDs work I would be more inclined to say it's a misaligned laser since it's still able to read some DVDs, this issue is common with both CD and DVD players, unfortunately the only way to fix it is to realign the laser and that needs to be done by an expert who can calibrate it properly.

My goal is to help you find a solution, if you found this helpful, please rate it as such.
Thanks
Ken

Posted on Dec 09, 2008

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This is an overheat problem. Some CD/DVD discs react fast to heat produced by the player and the lens. Some discs are made of high quality magnetic film like your National Geographic CDs that's why it doesn't freeze. Try to unplug the power of your unit for few hours or longer. Check if it has a fan, try cleaning it.

Posted on Dec 09, 2008

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DVD players attract as much or more dust as the other electronics in our home. Be sure to dust with a microfiber cloth or electrostatic duster at least weekly, to keep your model running smoothly.
The insides of our DVD player can get dirty and dusty too. A great tool is a DVD disc cleaner. This cleaner looks just like a disc with some extra little brushes on its surface. Some DVD cleaner kits even come with supplies to clean and modify scratches on your discs.

Try this http://www.amazon.com/Memorex-Optifix-Motorized-Cleaner-Scratch/dp/B00008EM7V

Posted on Dec 09, 2008

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Reset the unit to factory settings and try again

Posted on Dec 09, 2008

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Is this a new problem?

Posted on Dec 09, 2008

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