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F11 code on my HE4t washer

When it starts to spin the drum it comes up f11. Tried unplugging all pc board connectors but that did not work any help

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I fixed this myself for $30 and an hour of time.

Took hi-res photos and created a step by step guide.

www.he4tf11.blogspot.com

Posted on Jan 15, 2009

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WHAT MEANS ERROR CODE FOR MY DRYER MACHINE F11?


Communications error.

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    I got an F11 error code on the washer and tried some of the things discussed on the Applianceblog.com site for simiilar duet washers and found a link to this site ...

  • Jan 30, 2016 | Dryers

    1 Answer

    Keep receiving F11 error


    "F11" is a Serial Communications error between the Central Control Unit (CCU) and Motor Control Unit (MCU). The CCU is the main computer for the washer and is located directly behind the wash tub. The MCU is the Drive Motor Control board and is located in the rear of the washer adjacent to the Drive Motor on the left-hand side (facing from the rear with the back panel removed). The wiring harness can also cause the error, but it is not as common a problem.

    Whirlpool is the manufacturer of both model washers and recommends the following troubleshooting advice. Remove the top panel of the washer by removing the three screws holding it in place in the rear. Once the screws are removed, the panel slides back, then off. Remove the rear panel of the washer for access to the drive motor and MCU. Now check the following:

    - Check the wire harness connections between the CCU, the MCU and Drive Motor. Make sure all connections are attached and making good contact. Check for any broken wires or connector pins.
    - Check the Drive Motor to see if it free spins and that the belt is still attached and not slipping. If the motor is seized, replace it. If the belt is broken or worn, replace it as well.
    - Check the MCU. Connector 1 is the Serial Communications Link between the MCU and CCU. Connector 2 is the connector to the drive motor. Resistance checks across pins 1, 2, & 3 are the motor windings. Connector 3 is the power supply - 120VAC should be read across pins 1 and 2 with the door in the locked position. NOTE: The connectors are read 1, 2, and 3 from the bottom to the top with the MCU installed.
    - Check the CCU. Verify connectors 7 and 11 are properly installed. Facing from the front of the washer, connector 7 is the 4th connector from the RIGHT along the front. This is MCU Power. Connector 11 is the Serial Communications link from the CCU to the MCU and is located along the left hand side of the CCU (the connectors are numbered 11 through 14 back to front).
    - Check the Drive Motor. Remove the connector and perform resistance checks on the motor connector pins. Readings across pins 1 to 2, 2 to 3 and 1 to 3 should read 6 ohms.

    In most cases this is an indication of a failed CCU. This is an easy repair that the average do-it-yourselfer can accomplish on their own. If the washer is still under a warranty, parts and labor would be covered. With no warranty, a replacement parts will vary in price depending on where you get them. There are several good websites available that you can order parts on line and have shipped directly to you.


    NOTE: Remove all the connectors from the CCU ONE AT A TIME and reconnect to see if the error code goes away BEFORE you decide to purchase a new one. It is not common, but sometimes a flaky connection can generate error codes.

    Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.!!##@@

    Mar 22, 2010 | Kenmore Elite HE4 Electric Dryer

    1 Answer

    F11 code and dL code keep coming up on our HT4T


    "F11" is a Serial Communications error between the Central Control Unit (CCU) and Motor Control Unit (MCU). The CCU is the main computer for the washer and is located directly behind the wash tub. The MCU is the Drive Motor Control board and is located in the rear of the washer adjacent to the Drive Motor on the left-hand side (facing from the rear with the back panel removed). The wiring harness can also cause the error, but it is not as common a problem.

    Whirlpool is the manufacturer of both model washers and recommends the following troubleshooting advice. Remove the top panel of the washer by removing the three screws holding it in place in the rear. Once the screws are removed, the panel slides back, then off. Remove the rear panel of the washer for access to the drive motor and MCU. Now check the following:

    - Check the wire harness connections between the CCU, the MCU and Drive Motor. Make sure all connections are attached and making good contact. Check for any broken wires or connector pins.
    - Check the Drive Motor to see if it free spins and that the belt is still attached and not slipping. If the motor is seized, replace it. If the belt is broken or worn, replace it as well.
    - Check the MCU. Connector 1 is the Serial Communications Link between the MCU and CCU. Connector 2 is the connector to the drive motor. Resistance checks across pins 1, 2, & 3 are the motor windings. Connector 3 is the power supply - 120VAC should be read across pins 1 and 2 with the door in the locked position. NOTE: The connectors are read 1, 2, and 3 from the bottom to the top with the MCU installed.
    - Check the CCU. Verify connectors 7 and 11 are properly installed. Facing from the front of the washer, connector 7 is the 4th connector from the RIGHT along the front. This is MCU Power. Connector 11 is the Serial Communications link from the CCU to the MCU and is located along the left hand side of the CCU (the connectors are numbered 11 through 14 back to front).
    - Check the Drive Motor. Remove the connector and perform resistance checks on the motor connector pins. Readings across pins 1 to 2, 2 to 3 and 1 to 3 should read 6 ohms.

    In most cases this is an indication of a failed CCU. This is an easy repair that the average do-it-yourselfer can accomplish on their own. If the washer is still under a warranty, parts and labor would be covered. With no warranty, a replacement parts will vary in price depending on where you get them. There are several good websites available that you can order parts on line and have shipped directly to you.


    NOTE: Remove all the connectors from the CCU ONE AT A TIME and reconnect to see if the error code goes away BEFORE you decide to purchase a new one. It is not common, but sometimes a flaky connection can generate error codes.



    1. Unplug washer.
    2. Remove the outer portion of the door bellow. This is the gray rubber boot around the door. Feel around the edge of the door bellow where it attaches to the front of the washer. You will find a wire retaining hoop in the seam between the rubber and the front case. Follow this wire hoop to the bottom of the door bellow and you will find a tension spring. Carefully, stretch this spring apart and remove the wire hoop.
    3. Pull the rubber bellow from the door facing on the front of the washer being careful not to rip or tear it. Once removed, fold the rubber backwards inside the drum so you can access behind the front panel. DO NOT remove the rubber bellow from the wash tub.
    4. The door latch assembly is located behind the front panel of the washer on the right hand side. Locate and remove the three screws on the washer front that hold the door latch assembly in place. The whole assembly should come free from the washer front and be held by a plastic mounting bracket and several wire connectors.
    5. Carefully remove the latch assembly from the plastic mounting bracket BEFORE attempting to unplug any wires. It makes it much easier to access if you do.
    6. Unplug the wire connectors using care not to break any of the wires. You may want to write them down, but I believe they will only plug into their respective slots.
    7. Remove the old door latch and install the new one in the reverse order of the steps I just presented to you. Plug the wires back in first, then place the whole assembly back into the plastic mounting bracket, and then reattach to the front of the washer.
    8. Now, when you get the reinstalling the rubber door boot, you may want to get the assistance of a second pair of hands as it can be difficult sometimes to manipulate the wire retainer back into place. Carefully reattach the rubber bellow to the door facing on the front of the washer first.
    9. Starting at the top of the door bellow at the 12 o'clock position begin inserting the wire hoop back into the groove. Work your way around with both hands to the 4 and 8 o'clock positions. (This is where you could use those second pair of hands). While holding a slight downward tension on the wire hoop to keep it in place, pull the tension spring apart enough to snap the remaining part of the hoop into place at the bottom. Once you've completed these steps make sure the door closes and latches properly. NEVER slam a door with an electronic latch. They can break easily.

    Now plug the washer back in and test operate. NOTE: You can run diagnostics on these washers by referring to the tech sheet provided by the manufacturer. The tech sheet is located behind the lower panel under the door, or along the interior cabinet walls. Included, are instructions on how to run diagnostics and troubleshooting tips associated with the list of fault codes. It is recommended that this tech sheet remain inside the washer to prevent it from being lost.

    Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

    Feb 28, 2010 | Kenmore Elite HE4 Electric Dryer

    1 Answer

    Error code F11


    Not sure what machine you have?

    F11 Error Code for Whirlpool Duet & Duet HT :

    F11 is Serial Communication Error, communication between the central control and the motor control unit cannot be sent correctly.

    Check all connectors at the motor control and the Main control, check the motor, check drive system for any worn or failed components.

    This is the only F11 Error code I could find for a washer.

    Jan 13, 2010 | Dryers

    1 Answer

    Kenmore HE4T elite: Incomplete F 06 error


    The error is an indication a motor speed problem. You will need to check the following:

    - Check the wiring harness. Verify all connections between the Drive Motor, Motor Control Unit (MCU), and Central Control Unit (CCU).

    NOTE: The MCU is a circuit board located in the vicinity of the Drive Motor on the bottom rear of the washer. To access the MCU, you will need to remove the back panel of the washer.

    NOTE: The CCU is the main computer for the washer and is located behind the wash tub. You will need to remove the top panel to access the CCU. This is accomplished by removing the three screws in the back of the washer that hold the top in place. Once the screws are removed, the top panel will slide back, then lift off.

    - Check the Drive Motor. Perform a continuity check of the Drive Motor windings. Remove the connector plug and check across pins 1 to 2, 2 to 3, and 1 to 3. All readings should be approximately 6 ohms. HINT: You can also take this reading by removing connector 2 from the MCU and measuring across pins 1, 2 and 3. If the readings are good, this will also prove the wiring and connector good.

    - Check the MCU. The connectors are numbered 1 to 3 (L to R). That is, with the MCU installed, connector 1 is on the bottom, followed by 2 in the middle, and 3 on top.

    Connector 1 - is the serial communications link between the MCU and CCU and has three wires. At the opposite end, this will be the 2nd connector from the rear on the left-hand side of the CCU.
    Connector 2 - is the link between the MCU and the Drive Motor. Pins 1, 2, and 3 on this connector are the Drive Motor windings. Pins 4 and 5 are for the tachometer.
    Connector 3 - is the primary power connector. Pins 1 to 2 should read 120VAC with the door in the locked position. Pin 3 is ground. At the opposite end, this is the 4th connector from the right on the front of the CCU.

    NOTE: All the connector pins are numbered R to L.

    If your continuity readings are normal for the Drive Motor and you have verified all connectors, replace the MCU.

    If any of the Drive Motor windings indicate readings higher that 6 ohms, replace the Drive Motor.


    Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

    Nov 01, 2009 | Kenmore Elite HE4 Electric Dryer

    1 Answer

    KENMORE WASHER HE 3T GIVES F11 ERROR SECONDS AFTER STARTING CYCLE


    "F11" is a Serial Communications error between the Central Control Unit (CCU) and Motor Control Unit (MCU). The CCU is the main computer for the washer and is located directly behind the wash tub. The MCU is the Drive Motor Control board and is located in the rear of the washer adjacent to the Drive Motor on the left-hand side (facing from the rear with the back panel removed). The wiring harness can also cause the error, but it is not as common a problem.

    Whirlpool is the manufacturer of both model washers and recommends the following troubleshooting advice. Remove the top panel of the washer by removing the three screws holding it in place in the rear. Once the screws are removed, the panel slides back, then off. Remove the rear panel of the washer for access to the drive motor and MCU. Now check the following:

    - Check the wire harness connections between the CCU, the MCU and Drive Motor. Make sure all connections are attached and making good contact. Check for any broken wires or connector pins.
    - Check the Drive Motor to see if it free spins and that the belt is still attached and not slipping. If the motor is seized, replace it. If the belt is broken or worn, replace it as well.
    - Check the MCU. Connector 1 is the Serial Communications Link between the MCU and CCU. Connector 2 is the connector to the drive motor. Resistance checks across pins 1, 2, & 3 are the motor windings. Connector 3 is the power supply - 120VAC should be read across pins 1 and 2 with the door in the locked position. NOTE: The connectors are read 1, 2, and 3 from the bottom to the top with the MCU installed.
    - Check the CCU. Verify connectors 7 and 11 are properly installed. Facing from the front of the washer, connector 7 is the 4th connector from the RIGHT along the front. This is MCU Power. Connector 11 is the Serial Communications link from the CCU to the MCU and is located along the left hand side of the CCU (the connectors are numbered 11 through 14 back to front).
    - Check the Drive Motor. Remove the connector and perform resistance checks on the motor connector pins. Readings across pins 1 to 2, 2 to 3 and 1 to 3 should read 6 ohms.

    In most cases this is an indication of a failed CCU. This is an easy repair that the average do-it-yourselfer can accomplish on their own. If the washer is still under a warranty, parts and labor would be covered. With no warranty, a replacement parts will vary in price depending on where you get them. There are several good websites available that you can order parts on line and have shipped directly to you.


    NOTE: Remove all the connectors from the CCU ONE AT A TIME and reconnect to see if the error code goes away BEFORE you decide to purchase a new one. It is not common, but sometimes a flaky connection can generate error codes.

    Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

    Oct 30, 2009 | Kenmore Elite HE4 Electric Dryer

    1 Answer

    Code F11 is coming up; the first few times I solved this myself, but it's stuck for 2 days now, what next?


    "F11" is a Serial Communications error between the Central Control Unit (CCU) and Motor Control Unit (MCU). The CCU is the main computer for the washer and is located directly behind the wash tub. The MCU is the Drive Motor Control board and is located in the rear of the washer adjacent to the Drive Motor on the left-hand side (facing from the rear with the back panel removed). The wiring harness can also cause the error, but it is not as common a problem.

    Whirlpool is the manufacturer of both model washers and recommends the following troubleshooting advice. Remove the top panel of the washer by removing the three screws holding it in place in the rear. Once the screws are removed, the panel slides back, then off. Remove the rear panel of the washer for access to the drive motor and MCU. Now check the following:

    - Check the wire harness connections between the CCU, the MCU and Drive Motor. Make sure all connections are attached and making good contact. Check for any broken wires or connector pins.
    - Check the Drive Motor to see if it free spins and that the belt is still attached and not slipping. If the motor is seized, replace it. If the belt is broken or worn, replace it as well.
    - Check the MCU. Connector 1 is the Serial Communications Link between the MCU and CCU. Connector 2 is the connector to the drive motor. Resistance checks across pins 1, 2, & 3 are the motor windings. Connector 3 is the power supply - 120VAC should be read across pins 1 and 2 with the door in the locked position. NOTE: The connectors are read 1, 2, and 3 from the bottom to the top with the MCU installed.
    - Check the CCU. Verify connectors 7 and 11 are properly installed. Facing from the front of the washer, connector 7 is the 4th connector from the RIGHT along the front. This is MCU Power. Connector 11 is the Serial Communications link from the CCU to the MCU and is located along the left hand side of the CCU (the connectors are numbered 11 through 14 back to front).
    - Check the Drive Motor. Remove the connector and perform resistance checks on the motor connector pins. Readings across pins 1 to 2, 2 to 3 and 1 to 3 should read 6 ohms.

    In most cases this is an indication of a failed CCU. This is an easy repair that the average do-it-yourselfer can accomplish on their own. If the washer is still under a warranty, parts and labor would be covered. With no warranty, a replacement parts will vary in price depending on where you get them. There are several good websites available that you can order parts on line and have shipped directly to you.


    NOTE: Remove all the connectors from the CCU ONE AT A TIME and reconnect to see if the error code goes away BEFORE you decide to purchase a new one. It is not common, but sometimes a flaky connection can generate error codes.

    Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.**@$%^

    Apr 17, 2009 | Kenmore Elite HE4 Electric Dryer

    1 Answer

    F Code for the Kenmore Elite he4t Front Load Washer (3 years old)


    Hi! ricksmith
    What is the first three digits of the model number.
    The he4t I have reference to does not have a "F" code error. Most of the codes are two digit, PF, F1 to F9 etc.
    You could try: Pressing Pause/Cancel two times to clear code. As well as unplug for 20 seconds. Do you have power fluctuations in your area.
    InMrFixIt

    Aug 27, 2008 | Kenmore Elite HE4 Electric Dryer

    1 Answer

    He4t F0, F11 codes


    f11 is a communication error, assuming it was used in one home and now moved to another. i would remove top of unit and check wiring(especially leading to latch assy. that tub was probably banging around quite abit on the move(assuming shipping brackets werent put back in.) def chack all wiring first

    Feb 23, 2008 | Kenmore Elite HE4 Electric Dryer

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