Question about Rival 3040-VG 4-Quart

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Outside of Crock Pot Extremely Hot....Is This Normal?

I haven't used my crock pot in a while and am using it today. The outside of the crock pot is extremely hot (even on low). I don't remember it ever being like this before. I thought it was always warm to the touch. It got this hot right after being plugged in for only minutes. Is this normal? Do I need a new crock pot?

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  • lilac4537 Jan 07, 2008

    I was given a used crock pot and don't remember whether it should feel out on the outside the crock pot Is this Normal?

  • luckylouie Nov 21, 2008

    I have the same problem -- is this normal?

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This is not normal. Thermal switch is not functioning correctly. Wiring inside not easy to replace. Crock pots cause a lot of home fires. Cheaper to simply buy a new one.

Posted on Aug 27, 2007

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The more I am reading, the more concerning it seems to be that a crock pot can 'normally' run with the outside getting hot enough to burn. With other people saying that their models do not get hot, only warm on the outside I shall be returning my CrockPot to Costco and doing more research.... best do without than fear it's use around my two young sons!

Posted on Feb 21, 2012

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The Rival Model 3040 manufactured between 1999 and 2004 was included in a safety recall. The official reason was handle breakage. There seem to be a lot of people who think this model runs too hot, though. For more information, go to www.rivalrecall.com.

Posted on Jul 19, 2008

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Posted on Jan 02, 2017

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Good and bad complaints.


Generally, they are all supposed to be good. It all depends on how we use them. You have undoubtedly been careful with your crock pot to have had it serve you for 30 years! Unfortunately, not all consumers are as careful as you.

Yes, there are instance when a particular line or batch may be faulty due to some manufacturing defects, but these show up immediately, and can always be replaced under warranty.

Don't go by complaints, etc you see on the net. These are the exceptions rather than the rule. That is the nature of ALL electronic/electrical goods - they are bound to fail at some time or the other. (That why we have sites like Fixya!) :) The complaints that you see are exactly that - complaints from a few people who either happened to get a defective product, or haven't used it carefully. The majority, however, are happy with their products :)

Hope that helped!

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I would suggust that you take your crock pot to your nearest service center. To see if they can correct the problem with your crock pot.
Okay. Spurs21

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