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1. Take the battery out to reset/reboot.
2. Once it powers up, plug a wired headset into it.
If you can hear through the headset fine -but not thru the ear speaker, well then its the ear speaker that has gone bad. (Hardware problem.. if its less than a year old or u have cell phone insurance, call your cell company and see if they will replace that under warranty)
You could also try speakerphone and see if that works.. if the ear speaker goes out - maybe the loud speaker will still work.
more than likely the connection inside the phone for the speaker has broken or become loose. I would recommend taking to your cell phone provider and seeing if they have any means of fixing or replacing the phone.
Assuming you have the audio volume turned up, do you have a bluetooth headset? Check the Bluetooth options to make sure there are no associated bluetooth devices (or just turn bluetooth off).
If that still doesn't work, try clicking the trackwheel and seeing if it says "Mute" or "Unmute" respectively.
If you still can't hear the callers voice, you may have a defective earpiece in the phone and it's time for repair. If you don't have a bluetooth headset, you can try to use one of those to hold a conversation. I have my bluetooth headset around my neck at all times, I can't stand talking without it. As an added bonus, people who can't see my earpiece in my ear thinks I'm talking to myself.
I have A Blackberry Pearl I can only hear if I use the head set or speaker any solutions the phone hasn't been dropped, I have taken the battery out and put it back in still cant hear unless I use handset or speaker
Pearl's speaker volume is generally pretty low, but quite OK for a reasonably quiet room. Make sure you press the 'P' key to turn on the speaker phone. You will get an icon in the display window which indicates it. Also, of course, make sure you turn the volume all the way using the keys on the side. Watch the volume slider icon to make sure it's all the way up.
It should just be a manner of turning on the media player on the phone and pressing the button just the left of the roller ball (it's got 7 dots on it) and sending using bluetooth while the headset it on.