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Photo viewer program stuck on ''initializing''

Loading program for Brookstone photo viewer to transfer photos to digital photo ornament.... seems to load fine...when click to start just flashes repeatedly clicking I can see the program opening up and I can see it is stuck on ''initializing''...

I am running Windows XP

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  • Anonymous Dec 20, 2008

    I have the same problem with the Photo Viewer program for the digital picture ornament from Brookstone. I click open and it opens for a second then immediately goes away and I can see in the middle of the program when I open it that it says 'initializing.'

  • pamhardwick Dec 21, 2008

    Photo Viewer ornament software would not load from disk so I went to distributor site and got software. Now error says the device is not recognized after plugging ornament into usb port. I am running windows xp.

  • joannfee Dec 21, 2008

    I have installed, re-installed and repaired the Photo Viewer software for the Brookstone Digital Photo Ornament but whenever you try to open the soltware, it flashes briefly but fails to open.

  • Anonymous Dec 22, 2008

    It just flashes the PictureViewer but will not open it... and when you plug the ornament into the USB, it says "Device Not Recognised"


  • whildinwer3 Dec 23, 2008

    Did anyone figure out an easy solution to the same problem everyone is having? I purchases several of these for teachers and myself from Linens and Things. So, now I can't return them as they are closing. I have exactly the same problem the program flashes open, I tried all the directions to troubleshoot that came with the ornament and nothing is working.

  • dhhowe Dec 24, 2008

    I purchase several Digital Photo Ornaments for gifts and have the same initializing problem - only quick flashing when Photo View short cut is clicked to open. The ornament display when connected showed USB update and Photoviewer for selections then display changed to connecting - but program will not work. I am running XP

    Would appreciate if any one finds the secret to making this work

  • Anonymous Dec 28, 2008

    i am having the same initialization problems that everyone else is seeing. does anyone have a solution to this problem. I too am running windows xp

  • Anonymous Dec 28, 2008

    I am having the same initialization problem that everyone seems to be seeing. Has anyone come up with a solution to this problem. I too am running windows XP

  • Anonymous Dec 29, 2008

    Device Not Recognized - I've tried the solutions posted but neither seem to be working for me. Any other ideas

  • Anonymous Dec 29, 2008

    Has anyone that has been having problems with the Photo Viewer (Digital Ornament) tried any of the suggestions and gotten it to work?

  • tahoeheidi Dec 31, 2008

    Ditto. I installed software as instructed, then connected USB cable & ornament and things appeared to work. I tested all with 3 trial photos, but now that I want to add more, every time I click on the desktop icon Photo Viewer, or try to open it from Start All Programs Photo Viewer, all I get is a flashing Inializing ... box that appears for less than a second and nothing opens. Nada. I uninstalled, rebooted, reinstalled and tried again - pointless. Any advice, please!!!! Thanks.


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Yes, yes, yes! Plug in the ornament to the computer after taking the disk out. Works like a charm, very easy to transfer photos onto ornament from picture files on your computer.

Posted on Dec 29, 2008

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You might try connecting the keychain first and making sure it turns on upon connecting to your PC via the USB cable.

my problem is the photo viewer software that came with it doesn't find any JPG images to put on the crashes everytime i click a folder to browse and i've removed and re-installed it twice now. what a piece of ****.

Posted on Dec 21, 2008

  • 04TL
    04TL Dec 21, 2008

    so i solved my own problem...

    basically the original software
    would crash whenever finding a directory with JPG files in them...this
    software, which is pretty much the same thing, actually works...


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I had this problem and was stumped for about an hour or so. until i unplugged the usb from the back then removed the batteries. Replaced the batteries and connected the usb cable. The option for USB Update or photo viewer appeared. I selected USB Update and presses the power/ok button Then tried to open the application and what do ya know??? It worked.

Posted on Dec 28, 2008

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I had trouble opening Photo Viewer program - device was unrecognized. I rebooted the computer with the usb cable attached and the program opened up and worked just fine. Hope this helps someone else as well. I am enjoying the pictures and am glad that the ornament gifts I gave will work as well.

Posted on Dec 28, 2008

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I was reading the directions and it scared me when it said 'you must install the software before connecting the ornament or it can cause permanent damage' because I had the same issue where I was not sure if the installing went haywire.

Turns out that all you have to do is plug the ornament into your computer and then the program runs fine!

Posted on Dec 21, 2008

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1 Answer

I would like to transfer photos to a file. left clik on the photo, right clik on 'deplacer vers'(2nd choice)and documents are supposed to open up and i am supposed to go to my documets. but, documents...

To make your transfer much easier just Copy and Paste your picture file to your desired folder

1. right click your photo or picture and select 'COPY' by pressing left click
2. Open the folder to where you want your photos to be transferred and right click and select 'Paste'
your photos should be copied inside your folder.

you may delete your original photos after copying it to the other folder.

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If the device is not listed, uninstall the software. Totally shut down without the keychain in the usb.

Plug the keychain into a main usb, not a router. Turn your computer back on. Turn off virus programs. Reinstall using hardware wizard and load the software when the wizard asks drivers.

If the hardware isn't identified, run the wizard from the control panel add remove hardware.

This is the best I can do with no OS or product name. I hope it helps. I can help others better in the future if you rate this answer because it will help me know if I'm on the right track. Thanks, have a good new year.

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