Question about Xerox Phaser 8500/DN Printer

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Data path failure 16.4 xerox 8500

Hi i was wondering if you can help with that, every time i print something the page come out almost blank and reported a hardware failure data path failure (16.4). let me know thanks.

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  • carverron May 04, 2009

    My front panel display is blank and the printed startup sheet says front panel data path failure (16.4)

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This model of printer has a known fault with the LCD panel.

Contact xerox in your country, who will arrange to have a replacement front panel sent out to you to install - eeven though it is out of warranty and at no charge


Posted on Aug 06, 2009

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Shaun Rigby is right. This is a known problems with this model of phaser. Thanks to Shaun for posting this!!!

Posted on Nov 16, 2009

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Control Panel data path failure, bad data
returned.
16.4
Unplug all wiring and/or cables to the electronics module and reseat.

If that does not work you will need to get an electronics module.

Posted on Dec 23, 2008

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1 Answer

I get a print out from start up which says "Hardware Failure: Front Panel Data path failure (16.4). What is that?


Here's a link to the error codes, note the 8550 codes are on the right side. (See POST codes.)
16.4 is a soft error code, i.e. doesn't prevent your printer from starting up, but generates a printed report. "Control panel data path failure, bad data returned." See page 4 for instructions recommended in this case.
You can access a remote dignostic tool from Xerox for your machine here., and here are support center instructions.
Here is the home support page for your model.
There may be firmware updates available for your printer that could help to correct some issues.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Jul 24, 2009 | Xerox Phaser 8550DX Laser Printer

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We use it to print out final invoices & everything prints fine except the bottom right hand corner where the invoice total is listed is left blank & prints a second page that reads "ERROR:timeout,...


It is a postscript error, refer to here
http://office.support.xerox.com/SRVS/cgi-bin/webcgi.cgi?new,kb=Phaser_6250,company={5AC8CA72-62D5-4658-8D6F-D2F393C98A63},ts=xo,ques=ref%28security_level%29:1,ques=ref%28Country%29:45,/,case=R1002035441

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Hi,

One of the reasons this could be happening is because you are using non-xerox ink so your print head needs to clean it out much more often. Be careful using other ink as this can destroy the machines printhead which is more expensive then the machine itself to replace. What you could try is installing the new printhead firmware, it might help! Follow the link below and good luck!


http://www.office.xerox.com/perl-bin/product.pl?page=sprt&product=8500_8550&country=United%20States&language=en


Niallbt

Jan 09, 2009 | Xerox Phaser 8500/DN Printer

2 Answers

Xerox Phaser 8550dt printer


That is a known problem with the 8500 phaser family.
Contact Xerox at 1-800-835-6100, They WILL replace it for free. It is a known problem.
I really believe that display is failing. very common problem.
Just tell them the display is blank when you call. But they are faulty. Very faulty.

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3 Answers

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1 Answer

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check if the file is not currupted.

and the printer is set for RAW printing, probably dont have enough memory, to print the document

try printing like only 10 pages at a time to see if the last 10 print

if it does might want to invest some money in some printer memory

Jul 15, 2008 | Xerox Phaser 8500/DN Printer

1 Answer

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It sounds like you need to check your addressing. Sounds to me like your IP address reset back to default.
You need to go into the network settings and check your IP address and make sure it is set to manual and not auto.
I believe your printer did a reset and your address is wrong.

Jun 27, 2008 | Xerox Phaser 8500/DN Printer

1 Answer

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Most likely your driver is corrupted. I would go to xerox.com and download a newer version and install a new driver.
Power off and power on your printer also.

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4 Answers

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When our control panel went blank last month, Xerox did not offer a free replacement because our printer was out of warranty. Consequently, we ordered one from SparePartsWarehouse.com at the best price we could find - $104.87 plus shipping. The part number for our 8550dp is 848K06551, but these are the compatible part numbers for the "Xerox 8500 Control Panel & Bezel": Compatible Part Numbers: 848K06551, 101E28730, 101E28731, 802K93650, 802K93651, 848K06550, 848K06552. It is easy to replace, instructions are on the Xerox website at http://www.office.xerox.com/printers/color-printers/phaser-8500-8550/sprt-enus.html
Hope this info helps someone, and thank you FixYa for this forum.

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