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Problem for Canon Pixma iP6600D InkJet Photo Printer

Error messages: U150 + Ink tank errors have occured




By NIXS on Feb 27, 2007

" "
Hi I have two error messages. 1st on the display screen of my canon IP 6700D which says - U 150 The following ink tank cannot be recognised. 2nd on computer screen running xp - Ink tank errors have occured. Open the printer cover & replace the ink tanks on which ink lamps are off. Cancel printing. ( 5 tank lights off 1 light on solid - should all be blinking)

This situation has occurred by my refilling the original ink tanks with quality ink designed for my brand and model of printer. Had disabled ink level indicator as requested by drivers. Have only refilled 3 times on 1 tank and once on other 5 tanks.

The problem is the drivers and chips on the canon tanks. Does any one know a way around the drivers and chips to stop these error messages?

I spoke to canon support and they say error messages nothing to do with drivers or chips (yeah right). machine faulty but grey area as to canon repairing under warranty. How do ya like that eh????? Their advice - buy our ink!
Comments:

Mar 01, 2007

- after reading forums on this topic I have discovered that these chips have a fire count that disables the chip after a certain number of prints. So I have to buy oem canon carts!!!! Thats extortion!! How can this be legal??? How can canon get away with manufacturting a chip that is designed to "die" so it renders the product usless unless you buy more canon products??? As a consumer I am outraged at being deceived and manipulated through canon removing my choices of products I can use!!! DO NOT BUY CANON PRODUCTS AND GIVE IN TO THEIR EXTORTION!!! WE NEED A GLOBAL UPRISING TO PUT CANON IN THEIR PLACE. DON'T MESS WITH THE CONSUMERS RIGHTS!!

May 30, 2007

- Yes I have heard that oem carts can display the same messages. Canon admit that this is a problem when you press them harder for information but you really have to squeeze them to tell you anything. Your canon oem carts are faulty and canon will replace them. Forums have been really helpful as there are a lot of refillers out there. Continuous Ink system users have been reporting no problems so far with their carts. Canon have said that they are receiving a LOT of complaints on this issue. Canon need to make available new drivers for those that ask for them. I have asked but been told not possible. But if everyone keeps complaining they have to fold to the pressure. This is a really good product. But canons greed will see their demise. Sending letter to Chairman & CEO
Fujio Mitarai in Japan. Address is Canon Electronics Inc. 1248, Shimokagemori, Chichibu-shi, Saitama 369-1892, Japan. http://www.canon-elec.co.jp/english and lets see what he has to say on this issue.

Same Problem

May 03, 2009

-   i always buy the genuine ink tanks as i have history of ink leaks with other brands printer. thats why i rather spend more on the authentic ones than having to replace the printer itself again and again (which will cost even MORE).

but WHY do i still have this problem??? i keep getting the error saying "the following ink tank cannot be recognized" and its always the yellow color. previously it got working again after removing and inserting back the tank. but this time (which i'm still trying my luck to get my yellow back!), i'm still working on putting it to work again! so pissed off!!!!
-   yingfelagund

Mar 04, 2009

-   I have same problem with my Canon ip 6700 printer. The light is off on my photo cyan cart, but it has more ink in it than my yellow, for which light is still on. If I had known how expensive these refills were and now this flaw in the printer, I would've never bought this printer. My advice is research ink refill prices first before buying a printer. Thanks Consumer Reports for more bad advice!-   kimmoebus

Dec 18, 2008

-   same problem on my MP610-   Guest

Oct 02, 2008

-   I have the same problem with Canon brand cartridges. Happens 50% of the time. I hate this printer and I'm ready to defenestrate it. -   Guest

Sep 30, 2008

-   I have the same problem with my canon pixma IP6600d, PC cyan cartridge. This is the Third time ive bought the same exact cartridge and I can' take it anymore! Its money going down the drain for no reason. My printer is out of warranty and i think its the silliest thing to pay for a repair when it's CANONS fault to begin with. I'm never buying a canon product AGAIN.-   c_giannaros

Best Solution

posted on Jul 09, 2008
Helpful)

canonfan22

Rank: Apprentice 
Rating: 94%, 10 votes
Use a chipresetter. This fixed my U150 problem :-)
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Solution #2

posted on May 29, 2007
Helpful)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
I have the same messages and have never used anything other than Canon cartridges. Plus the cartridge had just been replaced when the messages started. So unless their cartridge is faulty their answer is balderdash & piffle.

Solution #3

posted on May 16, 2008
Helpful)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
Same problem, found two solutions, one temporary and one permanent.

Temporary - Open the top case, the ink tank giving the error will not be lit. Remoe and re-insert it. Close the printer. Usually takes one try, sometimes multiple, but doing so will make the printer recognize the ink tank.

Permanent - You'll love this one, it's a trick that cost Sony millions in the mid 90s, and eventually forced them to refine their product. Simply head to Wal-Mart, and buy a new ink-tank to replace your defective one.

Now, place the defective one in the box, and take THAT back for a full refund. Explain how it's defective (printer won't recognize), and they send it back to Canon for a refund. This hurts Canon's bottom line, and if enough people do it, they'll put more effort into their ink tanks.

Solution #4

posted on Apr 20, 2008
Helpful)

chlozolaw

Rank: Apprentice 
Rating: 85%, 4 votes
Looking for people in california who have the canon printer problems.  I'd like to file a class action.  Contact me.  thanks,  peter
Comments:

Apr 20, 2008

- Contact me re: class actions.  Peter
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Solution #5

posted on Jan 15, 2008
Helpful)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
same problem MP600 yellow ink
why does it also prevent printing B/W or scanning? Ass design:-(

Solution #6

posted on Jan 10, 2009
Somewhat Helpful)

jchamberlin

Rank: Apprentice 
Rating: 74%, 3 votes
An on-line problem solver answered this question for me as follows, and it worked beautifully. I had previously tried just removing the ink cartridges, and then re inserting them, but that did not work.

"This is a somewhat common problem with the metal contacts that connect to the ink cartridge. Sometimes it can be fixed by cleaning the contacts, but other times it requires getting a new ink holder from Canon customer service.
To clean the contacts, you'll need a Q-tip and some isopropyl alcohol (it's important that it is isopropyl and not another kind of alcohol). Pull out the ink cartridges and clean the contacts on each one with the Q-tip dipped in alcohol. In particular, you want to make sure there are no fingerprints on the contacts. Then, turn off your printer and do the same with the contacts in the ink holder in the printer. Once the alcohol has dried on both sides, reinstall the cartridges and give it a try.
If this doesn't work, I recommend calling Canon tech support, so they can send you a replacement part."

According to Canon's instruction manual, you must complete the cleaning in less than 10 minutes. It took me about five. I did exactly the tech suggested, and after turning everything off and waiting a minute or so, I restarted everything, and the problem was solved.
You must be careful though, because if you leave a Canon Pi6600 cartridge out of the printer for more than 10 minutes, not only will the cartridge tray move back to the "off" position (out of reach), but the ink cartridges nossles will dry out and possibly not work. Also, do not "squeeze" the ink cartridges or you will get ink on yourself.



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Solution #7

posted on Mar 17, 2008
Somewhat Helpful)

jennieg

Rank: Apprentice 
Rating: 73%, 3 votes
Same probs. as above. After replacing the cyan with a new cartridge (other one was still full by the way) the printer worked immediately. It will be interesting to see how long this lasts! I believe it is to do with the chip and that it has a certain life and goes dead after so many uses even if the ink tank is still full. Thus you have to buy a new cartridge.

Canon suggested I send the old cartridge back and they will replace it however I'm pretty sure I will continue to have the same problems as it happened with the other colours too even though they weren't empty. I'm in the process of trying to get another printer or my money back. Or even a few supplies of ink would do. I'll keep working on it and let you know the outcome. I probably won't buy a Canon again unless they provide some good customer care and improve their product.
Comments:

Apr 04, 2008

- New ink tank fixed the problem for now, however I'm out of pocket due to old tank not needing replacing. Still haven't contacted Canon yet but certainly will soon.
Jennie G

Apr 24, 2008

- Danielsfca..... You shouldn't have to ring up Canon the machine should work the first time! It's not the ink that's the problem it's the fact that only after a couple of uses this error (as recorded in all complaints) came up even though ink tank was not empty. The problem is the frustration of the printer not working from the beginning and having to open the cover and reinsert the ink to get it going again. I wasted so much time on this machine trying to get it to print. My time is too precious to be wasting it on a Canon printer. I've solved the problem.......I bought an Epson. Works perfectly all the time. Jennieg

Oct 21, 2008

- Still loving the Epson. Ink is cheap and printer trouble free. Photo prints look fantastic. Don't buy a Canon.

Oct 21, 2008

- Still loving the Epson. Ink is cheap and printer trouble free. Photo prints look fantastic. Don't buy a Canon.
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Solution #8

posted on Apr 23, 2008
Somewhat Helpful)

danielsfca2

Rank: Apprentice 
Rating: 70%, 3 votes
If you're having this problem using genuine Canon cartridges and your cartridge is not empty or low, just call Canon! They agreed without hesitation to send me out a replacement Cyan cartridge.
Their support number is on this page: http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&keycode=2110&fcategoryid=238&modelid=13589

Canon is one of the best companies to buy from and they have always taken care of any problems I've had.
No manufacturer will *support* the use of third-party inks. You are on your own when you have trouble with these third party cartridges themselves. Everybody knows that when they buy third-party products.
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Solution #9

posted on Oct 20, 2008
Somewhat Helpful)

bsheers2003

Rank: Apprentice 
Rating: 70%, 1 votes
the non -Canon replacement cartridges usually come with some gooey adhesive material for
attaching the chip from the used cartridge to that of the new. If you only use 1 layer of the
plaster, the chip migh sit too low on the new non-Canon cartridge to be read by the printer.
Apply more adhesive, and try again.

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Solution #10

posted on May 14, 2008
Somewhat Helpful)

fefef

Rank: Apprentice 
Rating: 76%, 5 votes
Same problem here <3 These printers are definately fucked. I'm on the third yellow cartridge 100% full, new, £20 and it gives me this error. Better get our money back.
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22 Other Users Have The Same Problem - Continued

Comment by Guest, posted on Aug 17, 2008

hello I've the same problem with mp600, U150 color magenta M
the color is original was included with a mp600, maybe I replace the color with another original?

Comment by akenyon, posted on Aug 07, 2008

I have the same problem with a Canon MX700. I am using Canon ink. Today I went to the tech support on the website. Within an hour I had communicated with tech support TWICE and they are sending me a new ink cartridge. Certainly, there should never have been a problem to start with, but I can't help but feel Canon is trying to make good here.

Comment by vlota, posted on Jul 16, 2008

same problem with my black ink tank. the 'ink tank not recognised error' most of the time, but sometimes i get a 'two cartridges of the type <colour> are fitted'

Comment by Guest, posted on Jun 06, 2008

Same problem on an iP4200, brand new Canon cartridge, yellow. 10 sheets put thru and then this unrecoverable error. Had it once before on Cyan, but by removing and reiserting the tank it continued to function until empty. Not so with this one. If they will not replace the cartridge, I'll be buying an Epson.

Comment by Liz D, posted on Jun 01, 2008

I have a PIXMA iP6600D and have the same problem with my Yellow Ink Tank. I refill my ink tanks with quality ink from Cartridge World and was given a lesson on how to do this to ensure accuracy and care of my printer. I have refilled 3 times so far and was still having great print results.  I have been getting a error code U150 for about 3 weeks now and overcame the problem by removing and replacing the yellow ink tank. Now it has no impact and my printer is unusable. I have turned the power off and on and now do not know what I should do next. Help!

Comment by anna w, posted on May 03, 2008

I posted above that I have the same problem (with cyan - the cartridge is over halfway full, too! Practically brand new!) - error message is the same and everything, but my printer is the MP830. I really loved our new printer until this problem cropped up, and it's looking like the problem's not going away any time soon. What a shame. I hope someone from Canon is reading this forum. They're really shooting themselves in the foot by making cartridges that are so annoying. If this keeps up, we'll buy another brand next time so we won't have to deal with faulty cartridges.

Comment by anna w, posted on May 03, 2008

Yup. Exactly the same problem and error message. What a rotten problem to have with our nice new printer.

Comment by Guest, posted on Apr 08, 2008

ARGH. My Canon MP510 is not even a month old and it has started to give me sooo much problems. Usually when it shows the message, "Ink not recognised", I would simply on and off the printer again or just take out the ink not recognised and slot it back in. Now, neither methods work and the printer just have to do this to me on the day I have to print out my script for an act the next day! It is totally a pain and really unreasonable as this has to occur so often. People have better things to do than keep on changing the ink cartridge okay! We are really busy and really really want to reduce the frequency of this problems with the printer, so I urge the Canon people to do something about this, I really cant stand it any longer.

Comment by Guest, posted on Mar 22, 2008

Error U150 ink tank can't be recognized and when I have a deadline to print something. It happened a several times before, but I put it back and worked, but know it wont go.

Comment by bruno2, posted on Mar 19, 2008

Same problem, but with a Canon Pixma MP610. The unit is 3 months old. The cartridges are still the Canon originals and they all have adequate ink. The troublesome one is the CLI-8BK. The error message is "U 150 The following ink tank cannot be recognised" and the 8bk is flagged.

The problem started a week ago and could be cleared by disconnecting and reconnecting power, but now it is unclearable.

Comment by jennieg, posted on Mar 16, 2008

Yes I have the same problem vertually since the beginning and I have always use the proper Canon ink in my Canon ip6600d printer! I think I'll give them a call.

Jennieg

Comment by Guest, posted on Feb 17, 2008

Yep, I've only printed about 30 times max on this printer of mine which is very very new and already have this U150 Error Message. After reading some of the prior comments, I find that this is extremely aggravating and very deceiving to the customer regarding their faulty mechanics that die out purposefully.

This is an extreme inconvenience and will probably deter me from ever buying Cannon Products again.

Comment by EntropyBrain, posted on Feb 16, 2008

worst printer that I ever had. Same problem as all of you. Error U150 on a MP610. And this is with the original cartridges as well as the replacement canon brand cartriges.

What sort of crappy engineer decided that if the ink ran out that you can't scan? Or print in B&W?

Oh, my god is this a piece of crap.

Comment by gprit, posted on Feb 15, 2008

Product two months old...hardly used - original cartridges. Am told by Canon that I have to go buy a replacement cartridge (an hour each way) and if that doesnt work contact a repair agent (hundreds of miles away) on an 0870 premium number to get a site visit.
Will try new cartridge and press for refund of costs, else will return product as 'not merchandisable'.

Comment by Guest, posted on Dec 26, 2007

same damn problem in uk

Comment by jimneotech, posted on Nov 28, 2007

Yep, yet another unhappy customer. I get the U150 unrecognized cartridge message after reinstalling the Black 8 cartridge. My guess is that Canon has nefariously placed a fuse or its equivalent that is cooled by the ink but blows once the ink is below its level. So even though you restore the ink in the cartridge the LED/prism fails to detect the ink because it isn't the mechanism that's preventing detetction. I have refilled cartridges on my i9900 many times without any incident but the first time on my wife's MP600 I got this message. My guess is that if you refill the cartridge BEFORE it runs out of ink you can bypass this extortionary mechanism. My guess is also that this is on the edge of illegality as it intentionally causes disfunction of a device I have purchased for no other reason than to do so.

Comment by dnalenna, posted on Nov 11, 2007

constantly gettung an error message that the inkjet is not working- they are brand new as is the machina and Cannon sent these to me with my purchase. I am sick of this and unable to print 80% of the time.

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