When I want to duplicate a document, either directly on the glass or through the feeder, the copy comes out faded and with a lighter streak running down the left side of the page.
If I select the user controls to make a dark (dark as possible copy), the streak goes away and the copy comes out darker, but not still as much as the original.
If I print directly from a computer or receive a fax, the copy quality is much better: Still not pure-pure black, but much better.
The amount toner should, and I say should, still be OK. I cleaned the top glass. Opened the area where the scanner is and cleaned the scanner window glass on both sides as well as the scanner light and mirror. No change.
What is the problem and how can I fix it?
Many thanks. Josh.
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Yep, only when you use the document feeder? If so, lift the document feeder lid, get a clean lint-free cloth and some glass cleaner. Apply some of the cleaner to the cloth then, clean the small of the two glass areas. That is the only section that reads documents fed through the document feeder! Run a blank sheet of paper through the document feeder first before cleaning and make a copy. Take the copy and, if there is a line (or lines)on the copy, place it on the larger document glass face up.Follow the line to the smaller glass. The dot of debris will usually be there. If you don't see anything wrong, clean the glass anyway. Run another blank sheet through the document feeder. Check that copy. If the lines are gone...Viola! you have solved the problem. It it has not and you've cleaned it more than once, the debris is on the mirrors under the glass and a technician will need to come out, remove the glass and carefully clean the optics/mirrors.
Clean the document feeder scanner glass. This is the much smaller strip of glass that is to the right of the large main glass. This strip of glass is used ONLY when using the feeder. So if you are getting a dark line when using the automatic feeder but not when laying a document on the glass then just clean the strip glass. 100% sure this is your problem. You may need to clean it several times as I have seen stuff get stuck to this glass.
Good Luck and Thank You for using Fixya.
If it is just puting lines on the copies ONLY when using the feeder here is all you need to do to clean that thoroughly.
Get a phillips screw driver. Lift the document feeder, you will see the "seal glass" about 1 inch wide on the left side. Remove the 2 silver screws, One on each end. Lift that glass up and out. Lay it on a white piece of paper. Take some alcohol and a regular piece of copy paper and clean that until you see nothing on that glass by placing it against the white paper. Get every little speck off. Then put the glass back in.
If you want to clean the entire scanner that is a different procedure all together. Let me know .
A line down the copy can come from a dirty document scanner lens.
Usually white out or wet ink will smudge on the document scanner. Opening the document cover check the scanner for a dirty glass. Some document feeders have the white roller on top of the small glass window. They have delicate plastice retainers that hold the roller on both ends. Extra care needs to be taken if this roller is removed.
Clean the roller and the glass with wet towel. Shine a flashlight on the glass to see if there are anymore black marks on it.
Use the finger-nail to run across the glass and make sure no debris is on it. Even a spot can make a line on the copy.
Also, a bad fuser roll can cause a black line on the copy. A defective drum unit can cause a line on the copy as well.
If all else fails place a Xerox service call for this problem.
On the machine when a 2 sided document is inserted in the document handler, select the 2x2 button on the console. Press the start button and the machine will feed the document in, and do a reverse of the document for the second scan. In the paper feeder, the machine feeds the paper in and reversed the copy back into the machine, flips the copy then feeds the copy back for the second side to be copied.
If you do not have a m20i, the lower model numbers will not do two sided copies.
Using your scanner program such as PaperPort, you really have to pay attention on where the document/photo is located for scanning.
Steps 1. Click on Start, Programs, Paperport 2. Right above the Word "SCAN", you will have several options on; a. Document or Photo b. Flatbed or Feeder 3. Once step 2b has been selected, the M20i will scan your document per your instructions.
Note:#1 If you place your document on Flatbed but your selection on your screen says "Feeder" where do you think the scanner will look for your document? The answer is --> Feeder!!!
Note #2 Make sure that you click Accept,& DONE, other wise M20i will just sit and wait for your next command.
I hope this resolves the confusion between GLASS and FEEDER scanning.