Question about Xerox WorkCentre M20i All-In-One Laser Printer

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Xerox M20i Copy Problem--Faded Document

When I want to duplicate a document, either directly on the glass or through the feeder, the copy comes out faded and with a lighter streak running down the left side of the page.
If I select the user controls to make a dark (dark as possible copy), the streak goes away and the copy comes out darker, but not still as much as the original.
If I print directly from a computer or receive a fax, the copy quality is much better: Still not pure-pure black, but much better.
The amount toner should, and I say should, still be OK. I cleaned the top glass. Opened the area where the scanner is and cleaned the scanner window glass on both sides as well as the scanner light and mirror. No change.
What is the problem and how can I fix it?
Many thanks. Josh.

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  • glazmira Dec 09, 2008

    "yes directly"...What does that mean?

  • glazmira Jan 06, 2009

    Also, when I scan, the copy comes out fine.


    Any suggestions, anyone? Thanks.

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  • 7 Answers

Yes directly

Posted on Dec 09, 2008

  • rajesh15 Dec 09, 2008

    yes directly

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Disconnecting the Xerox c2424 Document Scanner


The Xerox c2424 Document Scanner has a very high rate of failure. After very limited use it can generate an error code of 39,012.40 indicating that the document feeder is damaged. Xerox's answer to 99% of the document scanner issues is to replace the unit. But while restarting or cleaning can possibly resolve this issue, it is also possible to just disconnect the scanner and use it independently of the document feeder.

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(1) Perform a standard shutdown on the printer.
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If for some reason the printer won't copy, then just do what I did in my experimentation:
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on Apr 16, 2010 | Xerox C2424 Copier

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When i make copies a line appears on the right side of the copy. This problem does not occur when i scan to copy only when the document runs through the feeder


Clean the document feeder scanner glass. This is the much smaller strip of glass that is to the right of the large main glass. This strip of glass is used ONLY when using the feeder. So if you are getting a dark line when using the automatic feeder but not when laying a document on the glass then just clean the strip glass. 100% sure this is your problem. You may need to clean it several times as I have seen stuff get stuck to this glass.
Good Luck and Thank You for using Fixya.

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How do I clean document feeder? It is putting


If it is just puting lines on the copies ONLY when using the feeder here is all you need to do to clean that thoroughly.
Get a phillips screw driver. Lift the document feeder, you will see the "seal glass" about 1 inch wide on the left side. Remove the 2 silver screws, One on each end. Lift that glass up and out. Lay it on a white piece of paper. Take some alcohol and a regular piece of copy paper and clean that until you see nothing on that glass by placing it against the white paper. Get every little speck off. Then put the glass back in.
If you want to clean the entire scanner that is a different procedure all together. Let me know .

Feb 10, 2010 | Xerox WorkCentre M20i All-In-One Laser...

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your feed tires for the document feeder are probaly needing replaceing. turn off mach and make sure document feeder plug is secure.

Dec 31, 2009 | Xerox WorkCentre M20i All-In-One Laser...

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A line down the copy can come from a dirty document scanner lens.
Usually white out or wet ink will smudge on the document scanner. Opening the document cover check the scanner for a dirty glass. Some document feeders have the white roller on top of the small glass window. They have delicate plastice retainers that hold the roller on both ends. Extra care needs to be taken if this roller is removed.
Clean the roller and the glass with wet towel. Shine a flashlight on the glass to see if there are anymore black marks on it.
Use the finger-nail to run across the glass and make sure no debris is on it. Even a spot can make a line on the copy.
Also, a bad fuser roll can cause a black line on the copy. A defective drum unit can cause a line on the copy as well.
If all else fails place a Xerox service call for this problem.

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On the machine when a 2 sided document is inserted in the document handler, select the 2x2 button on the console. Press the start button and the machine will feed the document in, and do a reverse of the document for the second scan. In the paper feeder, the machine feeds the paper in and reversed the copy back into the machine, flips the copy then feeds the copy back for the second side to be copied.
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Aug 14, 2009 | Xerox WorkCentre M20i All-In-One Laser...

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Using your scanner program such as PaperPort, you really have to pay attention on where the document/photo is located for scanning.


Steps
1. Click on Start, Programs, Paperport
2. Right above the Word "SCAN", you will have several options on;
a. Document or Photo
b. Flatbed or Feeder
3. Once step 2b has been selected, the M20i will scan your document per your instructions.

Note:#1
If you place your document on Flatbed but your selection on your screen says "Feeder" where do you think the scanner will look for your document? The answer is --> Feeder!!!

Note #2
Make sure that you click Accept,& DONE, other wise M20i will just sit and wait for your next command.

I hope this resolves the confusion between GLASS and FEEDER scanning.

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Sounds like you need to disassemble the scanner and clean it thoroughly, If that seal glass area is hazed up it will cause that problem.

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The small scanner glass (not the full size glass) has some dirt on it. Use a lint-free cloth (not paper) with alcohol or Windex and clean the glass. This should help.

Nov 14, 2006 | Xerox WorkCentre XD120f Copier

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