Question about Xerox WorkCentre M20i All-In-One Laser Printer

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Xerox M20i Copy Problem--Faded Document

When I want to duplicate a document, either directly on the glass or through the feeder, the copy comes out faded and with a lighter streak running down the left side of the page.
If I select the user controls to make a dark (dark as possible copy), the streak goes away and the copy comes out darker, but not still as much as the original.
If I print directly from a computer or receive a fax, the copy quality is much better: Still not pure-pure black, but much better.
The amount toner should, and I say should, still be OK. I cleaned the top glass. Opened the area where the scanner is and cleaned the scanner window glass on both sides as well as the scanner light and mirror. No change.
What is the problem and how can I fix it?
Many thanks. Josh.

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  • glazmira Dec 09, 2008

    "yes directly"...What does that mean?

  • glazmira Jan 06, 2009

    Also, when I scan, the copy comes out fine.


    Any suggestions, anyone? Thanks.

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  • 7 Answers

Yes directly

Posted on Dec 09, 2008

  • rajesh15 Dec 09, 2008

    yes directly

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