Question about Gateway (5500778) Internal 32x CD-ROM Drive

1 Answer

CD Drive not working at all

My CD drive doesn't work; it isn't even listed when I open "my computer"; I've uninstalled and reinstalled. I've tried several CDs.
I have a Gateway GT5464 model. Any suggestions would be appreciated. Thanks

In the Device Manager - it shows this:
DVD/CD-ROM drives
ATAPI DVD A DH16A1p ATA Device
and it has a caution sign (exclamation point)

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  • 2 more comments 
  • Anonymous Jan 10, 2009

    YEA I HAVE THE SAME

  • stindall Jan 16, 2009

    I have the same problem except its on a GT5426E any help would be very helpful!

  • PTALAMONTI Mar 08, 2009

    I HAVE A CD ROM DVD PLAYER ON MY GATEWAY GT5464 AND IT DOES NOT WORK AT ALL. DOES MNOT APPEAR UYNDER MY COMPUTER. I WAS ABLE TO IUNINSTALL IT, BUT NOW CANNOT RE-INSTALL. PLEASE HELP.



    PTALAMONTI@GMAIL.COM

  • Mark Robinson May 11, 2010

    did you install the drive or someone else ?

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Posted on Dec 10, 2008

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If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

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Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

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{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

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If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

hope this helps


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