Question about Brother IntelliFAX 1270E Plain Paper Fax

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Problem receiving calls on fax line

Someone gave me a Brothers 1270. I plugged my phone line into it. Now I cannot receive phone calls on that line--it goes straight to fax. Are there any settings that I can adjust?

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Scroll through the MENUS and set your machine to MANUAL MODE, then you will have to push the START button to receive a fax.

Posted on Dec 09, 2008

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Posted on Jan 02, 2017

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When recived fax it half the size of A4 paper.but when i send fax ok.


If you are able to make copies ok, I mean you get a full page of the copy, but when receiving a fax you're getting only half a page that could be a problem with the line. First, let's make sure you have all the settings right. Make sure that you have the phone cable plugged in to the port where it says line at the back of the fax machine with the other end going directly to the wall jack. (If that is a digital phone line that you have, the more that you'll have difficulty in receiving faxes, because fax machines are designed to work on analog phone lines only) Also, try turning Off your Error Correction Mode (could be found either on Basic or Advanced fax settings) If you have an answering machine on the same line with the fax, set it to 2 rings lower than the fax machine's number of rings, that way when a call comes in, the answering machine picks it up first, if a fax tone is heard, fax machine picks up. It is not recommended if you have a voicemail on the same line with the fax, if you do, it's either request to turn it off from the phone company or request for a distinctive ring, then set the distinctive ring by accessing your Advanced fax settings.
If you have all those notes above set, and you're still not being able to receive your faxes, let's check on your line. Try to plug the fax machine to a different wall jack and have someone send you a fax, if you receive the fax, then the wall jack where your fax was previously plugged in to must be faulty. Call your phone service provider for the issue.
If you're still having the same issue with the fax, with it plugged in on a diff wall jack, call the customer care hotline for your product.

Apr 26, 2011 | Office Equipment & Supplies

1 Answer

Cannot send fax but can receive fax.


You do not give enough information. What happens when you try to receive? Does it ring? Is there any message displayed?

You will have to look through the options in the unit to find the receive settings in the menu. Make sure it's actually set up to receive. Usually there are receive (RX) options such as: manual, fax/tel, fax only, number of rings, distinctive ring and others.

In most cases if the machine is set to manual, you will have to press a button to receive a fax. It may be just the "hook" button, or a start button. Check your owners manual to see which button. In Fax/Tel mode the machine will assume you are using a telephone on the same line. You will have to set the unit to answer after the phone rings a specific number of times(four, for example). After four rings, if you have not picked up the receiver the machine will take the like and receive a fax. If you set it to Fax Only you can set it to answer on any number of rings, but it's best to just set it to one. In this mode the machine assumes it has a dedicated line.

If you have distinctive rings for various people in your home or business then you will have to consult your manual to see how to deal with the different rings.

One last note. Make sure your phone line is plugged into the correct port on the machine. I get a ton of calls at work from people who have the phone line plugged into the extension port, and the phone plugged into the line port.

If none of this helps, you will need someone to look at your fax machine. If you call HP, have your credit card ready.....

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1 Answer

Brothers mfc 620cn does not print incoming fax


If you're just trying to receive a fax over the phone line, the computer and software are irrelevant. For testing purposes, I would unplug the USB and network. Make sure the phone line is plugged into the jack marked LINE, not EXT, which for an extension phone or answering machine. If it's not sharing a line with regular phones, it should be in FAX mode to answer all calls automatically.
You can do some testing without another fax. Call it from another phone line - even a cell phone. It should answer after a few rings (how many is programmed in the menus of the fax) and annoy you with that high squeal in your ear. If it does that much, you need another fax to call it to learn more.
Are you on a regular, old-fashioned phone line? If you have one of those digital package deals with TV, Internet, and phone, you may not have the high voltages necessary to signal a fax. In that case call your cable company and tell them your woes. They should be able to provide the adapter you need.

May 07, 2009 | Brother MFC-620CN All-In-One InkJet...

1 Answer

Having trouble receiving faxes, takes several times of someone sending to me to receive.


First thing to check is the condition of the phone line, if the machine has a handset make a phone call from the handset, is the line clear? Is there any static or Echos on the line?
Is the machine on a shared line with computers or an answering machine?
Call the Fax machine from a phone, is the line clear? did the machine generate its handshake burst? Did anything else try to answer the line?
Check the phone cable input, it should be going onto the LINE jack on the back of the machine.

Apr 15, 2009 | Brother IntelliFax-1860C Plain Paper...

1 Answer

NEED THE MACHINE TO ANSWER WHEN THE PHONE SENDS THE SIGNAL.


After making my post, I went to the official Brothers website for the 4100 FAQs and "Operating Instructions." Here's what I found. Set your 4100 set to the "Fax/Tel" mode. Press "Menu", then the number 2 (Fax), then number 1(Set-up Receive), then number 1 again (Ring Delay). Use right arrow key to increase. Once increased, press the "Set" key. You'll see the message "Accepted." Now press the "Stop" key to exit "Menu." This will now give you up to 4 rings before the fax auto answers. Inorder to send a signal by phone to remote start the fax just follow the instructions I copied directly from Brothers instructions for the 4100: If you answer the call on an extension phone (this is any phone plug into a phone jack on the same line) and hear a beep every 3 seconds (automatic fax) or just silence (manual fax), press *51(remote activation code) on the telephone keypad, wait to hear the Brother machine turn on (chirping sounds) and then hang up. I don't have anyone that can send me a fax right now to test it out. I'll have to try it in the morning. Hope this works for you.
THEOH

Feb 23, 2009 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Won't receive fax calls canon pixma mp830


The normal problem with a fax that will not receive calls it the phone line.
The Line Voltage, or current may be low, or the signal ( DB loss) may be affecting it.
Let me give you an explaination. When you send, you physically connect to the phone line, make the dial tone and whatever is there, it goes out over the line.
When you receive a fax, it is like a remote control, with a remote you need good batteries to generate enough signal to turn on a product.
With a fax, you require an electrical signal, like a remote control to activate the receive capability. Low power, voltage or current. or static, will not allow it to receive, just like a remote with a bad battery will not turn on a product.
Issues can be. The phone cord between the fax and the jack. A bad jack, something on the outside line.
Using a digital phone line, or having another device on the same phone line drawing down the line, or picking up. A credit card machine, answering machine, even another phone can cause issues. If on a shared phone line, disconnect everthing but the fax and have someone send you a test fax. See if that helps.
But more than 90 percent of fax will send , will not receive issues are phone line related.

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3 Answers

HP G85 auto-answer


yeppers...same thing happens to mine. So, I simply set it to receive faxes manually now.

Jan 18, 2008 | HP OfficeJet G85 All-In-One InkJet Printer

1 Answer

Vonage vs Brither 4100


Have you called your own fax line and just listened to the fax hand shake? might sound simple but I have called fax lines before and it just rang, or it was busy or static, if your not getting a clear fax hand shake, then it is the phone line, if there is no answer you may have turned your fax to manual receive mode, If you don't know how it should sound call a friends business fax line and listen to it. I have actually gone out to businesses that reported send or receive problems just to call the line and listen to a disconnect message, that would make it difficult to fax.

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2 Answers

Brothers 2800


The machine is probably set to "manual receive." Check the receive mode. In "Manual" mode the machine will ring until the start" button is pressed. Fax mode will allow the machine to receive faxes as will the "Auto" mode which will allow both faxes and telephone calls automatically.

Jan 03, 2008 | Brother IntelliFax-2820 Laser Fax

1 Answer

Brother 1270E won't receive faxes


make sure the phone line is plugged into the port marked "line" not "phone"

Jun 14, 2007 | Brother IntelliFAX 1270E Plain Paper Fax

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