Question about HP Photosmart 3210 Printer

2 Answers

Clicking Noise I have an HP Photosmart 3210 all-in-one printer. I turned the printer on and during the regular printer maintenance it started making odd clicking noises, and the process took longer than usual. At the end of the maintenance, the printer displayed an "ERROR: Press OK to continue" message. When I hit ok, the printer tries to do the same maintenance cycle again and gives the same error in a never-ending cycle of maintenance, clicking and errors. I've tried resetting the printer by unplugging it for over 30 seconds, and I've checked for paper jams. I've even removed all the ink cartridges and put them back in. Nothing has worked. We haven't used the printer very much, and of course the year warranty has just expried. Any suggestions on how to fix this would be appreciated!

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  • Lisa Thelen Feb 28, 2007

    It does sound like the gears aren't working properly on the left side; or at least that is where it sounds like the clicking noises are coming from. I haven't had a paper jam, but there was a small stack of paper in the tray the last time I used the printer that had the corners turned up at one side. I tried to push the carriage to the left side and it didn't seem to do anything. I also cleaned the ink cartridge contacts and the rollers and tried the other HP troubleshooting tips. If you could walk me through the resetting process, maybe that would do the trick. My fingers are crossed! Thanks for your help!

  • Lisa Thelen Mar 01, 2007

    What your describing doesn't sound too, too hard, but I'm having a hard time finding the clutch. I pushed on everything I could get a finger on in there ") I tried posting an image of the inside, but the website keeps giving me an error message. Do you know if it makes a difference when posting images if I'm on a mac?

    You can also get somewhat of an idea of the inside from here: http://h10025.www1.hp.com/ewfrf/wc/docum...

    I can't tell you how much I appreciate your time and help with this. It's way beyond anything HP is willing to offer (unless, of course, you're willing to pay $34.99 just to speak with someone).

  • Lisa Thelen Mar 02, 2007

    Thanks again for all your help ? I can't tell you how much I appreciate your time!

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It appears my HP Photosmart 3210 All in One does not load paper. Every time I put paper in, it reads out of paper load paper in main tray then press ok.
Any suggestions?

Posted on Apr 19, 2008

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Go to: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00587637&lc=en&cc=us&dlc=en&product=439488&rule=44236&lang=en and I think you'll find what you need to solve the problem. often this type of error is caused by trying to clear a paper jam by pulling it out the wrong way, one or two of the gears slip and everything gets out of sync. If you can't solve your problem with the HP troubleshooter, please ask again and I can try and talk you through the resetting process. Hope this helps:)

Posted on Feb 27, 2007

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  • Nigel Ridehalgh
    Nigel Ridehalgh Feb 27, 2007

    Worth a try if HP no help can sometimes be gently pushing the ink cartridge carriage towards the side where it appears to try to go. a little resistance should be felt and there may be some grinding noise, this is normal, but you may be able to push the carriage to it's docking station and (hopefully) solve the problem. (unplug the power first)

  • Nigel Ridehalgh
    Nigel Ridehalgh Feb 28, 2007

    Ifyou haven't got the manual - find it here:
    http://h10032.www1.hp.com/ctg/Manual/c00...

    Resetting gears:

    Sorry I don't have access to a similar model to talk you through with, but usually on the left just behind where the cartridge sits (you may have to pull the cartridge to the right to see, and if you can push it fully to the right it is better) there should be a (usually white or light blue plastic) button about the size of your finger end(near the end of the first set of rollers you can see) that when pushed in or lifted will move about 2 or 3 mm (1/8"). It is usually slightly "inside" the machine a bit further in than where you would normally stick your fingers, but it shouldn't be too hard to get to.

    If you can find this then the trick is to take off the back cover, and with the clutch button pressed in (disengaged) rotate the big rollers at the back of the printer upwards 4-5 complete turns. (if you need a mark to see how far you have gone use a little dab of chalk or similar). Then release the clutch and rotate the same set of rollers downwards 4-5 complete turns (this should feel like hard work - you are manually rotating the whole machine). Clicking noises etc. while doing this are normal. reinstall cartridges etc. then run through the test/alignment section in the software.

    Hope this works - if you are having trouble finding the clutch (sorry I can only work from bad photos at the minute) it may be on the opposite side but is very unlikely - just possibly next to the big rollers inside the back cover- also unlikely. Usually it is pretty obvious when you see it.

    If you can post me a photo of the inside from a few angles i could probably identify it fo sure, but give it a try - even without the clutch you shouldn't cause any damage, but without a clutch you will be unlikely to reset anything - it is just possible that HP have changed the clutch to be more "have to have a service guy" by making it harder to find. Hope not.
    To give more of an idea what i am describing check this site for the same process on a slightly different model (the basic mechanics should be about the same) http://h10025.www1.hp.com/ewfrf/wc/docum...

  • Nigel Ridehalgh
    Nigel Ridehalgh Mar 01, 2007

    It would appear that perhaps this model has no user operatable clutch (unless it is the small black piece just behind the two small white gears - try rocking it instead of pushing it) - I get the impression that it may have an electronic device that controls the alignment between the sets of rollers instead, but i'm guessing. Apologies but I think paying HP might be your best answer, unfortunately. Try posting the original problem again just in case one of the other experts knows this model well.

    you may have looked at this page already but it goes through power supply issues when using a mac, and might be worth a quick look
    http://h10025.www1.hp.com/ewfrf/wc/docum...

    I would try gently trying to turn any of the rollers you can get to in the direction they would normally go, maybe a turn or so - if you're lucky it may help but be careful not to force something that feels like it might break.

    Sorry I couldn't help more, and thanks for your time with the photos - normally HP troubleshooters are excellent, perhaps this model is the first to experience this problem.

    Good luck

    Hope this all helped a bit at least

    :(

    ps i think the error message when you posted your pics was appearing by mistake to indicate waiting time - your photo has come up several times and I guess you tried to post it the same number of times. I will mention it to the site technical guys and hopefully they can improve this - thanks for your feedback
    :)

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