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Re: unable to receive pages through the set
Have someone go to any phone and press FEAT 6011. Does your phone page? If it doesn't, you8 need to check programming to make your phone be in page zone 1 and enabled. How it's done depends on the system you have. In a CICS, it's under Terminals & Sets, Capabilities, Page Zone and the options are None, 1,2 or 3.
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Are you sure you have the correct extension number for the destination? I may be more than "not progammed correctly" - perhaps it isn't the ext# you think it is. Try Feature*0 then all the keys, especially the line keys, which should give you the extension number.
So pick up the handset and press FEATURE 63. Does that work?
If it does, press Feature *0 and the button labeled PAGE. What does it say? If it doesn't say PAGE, dial FEATURE *3 the PAGE button and dial FEATURE 63.
Of course, it's possible that your whole phone system lost the programming. And, it's also possible that the all page code is 60x instead of 63. FEATURE 6 starts external paging though.
If the extension was a swap of the old M7310 with a new(ish) M7310 no additional programming should be necessary. However if the phone was replaced with another type of nortel set(M7208, M7324,T7313 etc.) then the phone will default to its base features. To re-program the feature keys press feature *3, the button you wish to program, and the feature code for that button