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Paper feeds as if normal but no printing appears on paper

I have a TSP600 star micronics thermal receipt printer i changed paper rolls and now it won't print although it ''acts as if it's printing'', there's just blank paper coming out did I put in the wrong paper? the company is very  annoying to contact and bounces me around to phone number after phone number. I have struggled with buying the right paper as no one gives me a straight answer as to the paper type.  I live in Canada so would appreciate a canadian paper supplier, if possible!

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If it is now printing blank and was working before the paper roll change then you need to flip the roll over and print on the other side of the paper. This is assuming you have the correct thermal paper roll.

Posted on Dec 09, 2008

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