Question about Zenith Z50PX2D 50 in. Plasma HDTV

10 Answers

Picture black- sound ok

My Zenith is a little over one year old. It is attached to a state of the art surge protector and there have not been any power failures, etc over the last several weeks. Recently, the TV powers up and the green light comes on, however there is no picture. Even when you are adjusting the volume or the Menu commands directly on the unit, no picture comes up. Please advise. Thank you

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  • Christopher Nash May 14, 2007

    I have solved the problem. After 1 month of running around in circles with Zenith, I used psychological tactics to confuse and frustruate the seemingly uneducated supervisor. They eventually admitted to this being a large problem and also admitted his job was to "spend as little on warranties as possible." I called back the next day and reminded him of his statements by playing the recording of the conversation. Within 3 minutes, a work order was faxed to the repair shop and the $1200 repair was completed for free and warranty extended.

    :-)

  • Anonymous Dec 15, 2008

    Hi,



    I have the same problem with my Zenith Plasma TV. I called the Zenith

    which is now LG and they would only extend parts only. How did you get them to extend both parts and labor? I called them several times and they

    do not care. Please advise!



    Eric

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10 Answers

I also have a zenith, 42 inch, z42px2d, Same exact thing happened to me, I purchase the tv jan 2006, a month later POP, Sound but no picture. Apparently the board were fried, that control the picture, was under warranty at this point, so an $800 repair was paid by Zenith. now today, 6/1/2008, The same thing , I turn the tv on, Standby goes green, but no picture. I knew was the same prob, first phone call, Zenith said they could not help, since has a mfr wrrnty of 1 year. then after reading this post, I called back and adv them that this is a serious prob with all their tvs mfctrd around 2005-2006, The rep then sd she would give an extended warranty for one time parts/labor after I adv that I saw the numerous complaints about this model tv. Still not happy tv broken, but very happy I wont have to pay for what I know will b a costly repair

Posted on Jun 01, 2008

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I replaced the Y Drive, Y buffer upper, Y buffer Lower and the Z sustain board. Same issue. Think maybe one of the parts that came in was bad. They were refurburshed boards.

Posted on May 19, 2008

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I have a 50 inch plasma from Zenith (Z50px2d ) My warranty expired in september and I called Circuit city where I bought it from and they had absolutely no mercy at all. I told them that I just made a $3000.00 payment to them 2 weeks ago and that my tv gave a popping sound and out went the picture. (I have a $2000.00 voice box on my wall). They didn't even consider my $3000.00 payment and meet me somewhere in resolving my problem.

Not to mention that I had purchased my last 2 computers from them, a DVD/VCR recorder, Onkyo Home Theater surround sound package, Digital camera, Cam Corders just to name a few and I WAS going to purchase a laptop this week.

So after speaking to their warranty department they mentioned since I have a Credit Card from them that I cold use that to pay for their tech to come out ($99.00 non-refundable) Plus parts and labor. I decided to take my chance with Zenith (Manufacturer). I called Zenith and spoke with Jackie, mannnn! the service the courtesy and professionalism will keep me their customer for life and my choice of products will be their products. They back it up! They gave me an extended warranty and will cover all cost.

I respect a company that owns up and backs up their product especially after the sale they go beyond that, since they went beyond the warranty expiration to make things right and to keep this customer.

Thanks Zenith
Thank You Jackie

A satisfied customer
Melo

Posted on Nov 12, 2007

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I bought the same tv Zenith Z50px2d on Jan 16th 2006 from Best Buy. Yesterday July 9th, 2007 just like everyone else, pop and the screen went blank. I called zenith today and before I even could get much of a complaint in, she said they know about the problem, they WILL fix it including labor at no cost to me. All they needed was a copy of my best buy receipt which I am having best buy fax to them. She said once they receive a copy of my receipt they will give me the info for the repair center and they will come and pick up my t.v. for me. I can handle inconvenience but as long as they are willing to own up to this mass problem and fix it at no cost to me regardless of the expired warranty and it seems that they are doing it with no problem. I think LG has a great line of products and stuff does happen as long as they own up to it. Look at the laptop battery recall that dell did. So I am happy with the customer service that I called today to fix this lemon/mass problem.

Posted on Jul 10, 2007

  • Ryan Hecht Jul 10, 2007

    Oh here's the #. I called Zenith not LG
    Zenith 1-877-993-6484 ask for service and repair. ask for Jessica (she's the only Jessica there) She was VERY nice and I was only on the phone with her for maybe 5-8 min.

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Hello everyone... My Zenith TV popped on 5/5 (popped was the sound it made before the screen went black with but still had sound) and I wasn?t sure what to do. I contacted LG/Zenith to find an authorized repair shop (5/7). Figuring that this all I would be contacting them because the TV was out of warranty. I took the TV set in to get fixed (5/9), I was lucky to find a place that didn?t charge for the evaluation even if I didn?t get it fixed there. They called me a few days later (5/11) to tell me that the Y-sustain board had failed cost around $400 and labor was $225, a $625 dollar fix. I tried to haggle with there marked up price for the board but no luck there he told me that they usually only mark up 10/15 percent on replacement parts and couldn?t knock that off because I didn?t buy the TV there and that there labor was a standard $225 no matter how quick the fix (not that this is an easy fix because I have no idea). So reluctantly I authorized them to continue with the fix. They called Wednesday (5/16) and told me that I could pick it up anytime and was working beautifully. I nervously called Zenith late last night (5/16) 1-877-9zenith(1-877-993-6484) to talk to about the warranty, because I saw someone else here had a little luck with this. Even though my Zenith TV is out of the 1 year warranty, I told them, that they had told me, they were going to cover it under the LG 2 year warranty. Even though they never said this in the previous call, he could only find a record that I had called. I told them about the other people who had the same problem who had theirs covered and had posted on web that LG/Zenith covered it even though it was out of Zenith warranty date. After they put me on hold for a long time, he came back with a contact and a fax number for them to send in the paper work so they could look at it. I contacted the repair shop (5/17) and told them that Zenith was going to cover it under the LG (2 year) warranty and he thought that this made sense because they are the same. I gave him the contact information and he made a few calls to the warranty department or the company that covers the warranties for LG or Zenith (I am not sure about this part of it). He couldn?t get a hold of the exact contact that I gave him because it was only a first name and fax number but he did get a hold of someone else that could help. He told me that they were going to cover the parts under the LG warranty but they weren?t sure about the labor and they were going to call him back. He also told me that I shouldn?t pick it up or do anything until this was settled and that he would call me back. He told me this because he didn?t want me to pay for anything; he has heard that it is very hard for consumers to get reimbursed after the fact for warranty work. I was fine with this since I couldn?t pick it up until tomorrow anyway. He called about a half hour later and told me that they were going to cover both parts and labor for this. He also told me that some of the repairs done on other earlier TVs might have been done before the new revision of boards and that might be why they were having the same problem again but wasn?t completely sure about that. He just wanted to offer his conclusion to why the problem might be happening again. Well take from my story what you will, but I figured that I would just post it for everyone to read. And maybe this will help someone else? -jkt

Posted on May 18, 2007

My Zenith just died for the second time in 14 months, I think this model is a class action lemon all right!!!

Posted on May 04, 2007

This link has info on a Service Bulletin that talks about that very problem. It's a firmware update that, if you are savy enough, might be able to do yourself. http://136.166.4.200/contents/Files/Displays/PDP/50/Z50PX2D.htm

Posted on Apr 29, 2007

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This same thing just happned to my Zenith Z50PX2D tonight. Of course, I am jsut 2 weeks past the 1 year mark of my date of purchase/warranty. I am going to call Zenith tommorrow and tell them about my problem & see where it get. If anybody has any tips for me, please pass them along!

Posted on Apr 13, 2007

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Zenith knows they have a huge problem with this tv. the same happened to mine at 14 mo. here is what i did. i called zenith ,the first person you talk to can not help you. i gave the person a real hard time and asked for her superior. then i threatened them with a class action law suit and to take a the mony that the repair center wanted 1200.00 and that instesd of fixing the tv, i was going to use the money for a full page add in the chicago tribune. and that i would tell my tail to the world. she put me on hold for a short time and then agreed to fix the tv one time only for free. i still dont have any confidence in the tv but at least they are willing to fix it. you got to get hard on them to get what you want ,but it can be done !!! good luck!!!

Posted on Apr 05, 2007

  • jeff fuhrmann Apr 05, 2007

    the problem in in the y drive and supporting circuits.

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  • 308 Answers

If you have audio but no on screen display, then the problem is likely in the Video Drive Board.

Posted on Mar 18, 2007

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1 Answer

I have a 32" LED TV and a year ago I lost visual (picture) while the sound was still working. Repairs costed R1400.00 and the same thing has happened again. Why does this happen and what can I do?


Power issues are the most common cause of solid state electronics failures.
So, not so ironically it sounds like a poor power issue. Normally this isn't a problem in most places, and varies with quality and such; but, power brown outs and/or power outages wreak havoc on solid state systems. Audio is less complicated of an encoding and timing, so it appears that everything is working in the set, up to the decoders, this means, it's getting the signal, and it's processing the signal and sending the information to the right parts of the machine; but, when it comes to turning that information into a picture, or audio, the picture part is not getting decoded.
To do this requires great sensitivity in timing as a part of translation. Audio is not as critical as it's basically a single signal, whereas the video is made of colors, intensity, and knowing where the edges are in the code which requires timing as there's little time to buffer the image.

Or it's something as simple as the power supply to drive the lighting, and just shoddy quality that can be protected with a surge protector.

And so, basically, all this is probably handled on a single board or a power supply separate from the audio that drives the LCD lighting, and that could include the programming to decipher the signal and the clocks for the timing which would be high frequency, and it's possible the clocks that get damaged during brownouts and storms, or the power supply getting wonky from the power source and killing the electronics that drive the video.

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If you do have a surge protector, and it has a warranty, and you have your receipt, you may be covered by them for repairs; but, you'd need the warranty. Some are limited, some are for lifetime. But, either way, Power issues are the most common cause of solid state electronics failures.

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