Question about KitchenAid Microwave Ovens
My 20 month old KitchenAid microwave will not work. I give it a time and press start, it runs for about 18 seconds, gives error code F7 and stops running.
I had a technician come out, he called the magic number and was told it is the inverter board. They want $176.55 for the part, $120.00 to fix it and charged me $78.00 for the first service call. All for a $600.00 appliance!
Am I being ripped? I checked the warranty and in the second year it only covers the ;electric element and solid state touch control system parts". No mention of an inveter board.
I don't see it on recall either. So, any ideas? I hate to pay $400.00 to fix a $600.00 microwave that is not even two years old!
>No, the service guy did none of the things you suggested.
Just as I suspected...
The "element" as it is so inaptly misnamed in the case of this warranty document, is actually the "magnetron", which should normally have an extended warranty beyond the normal 1-year (I assume) parts and labor warranty anyway.
The magnetron may be the culprit here, but a thorough check of the points on my previously posted list is in order to determine the actual cause of the problem.
Since your husband is an engineer, I would suggest that he invite a colleague over to help and to provide some backup for any heavy lifting if it should need to be removed from the wall.
Safety first after all!
You can download Kitchenaid Whirlpool owner's manuals and installation instructions here in case it needs to be taken down during troubleshooting.
There should be a "mini-manual" (tech sheet) hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting, testing, and locating components.
If you don't find yours, or if you want to look at it without disassembling the oven, you can download it here.
At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.
You can find helpful exploded view diagrams and order parts by entering your full model number here.
We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
Posted on Dec 15, 2008
Having same problem. Can I buy the part needed myself and replace it? How would I figure out which part that is? Also have a Kitchenaid Fridge (I have repaired myself) and a Kitchenaid Stove/Oven (I have repaired myself). Thought these things were high end!!?? Anyway, maybe microwaves are more complicated so not sure if I should work on it or not.
Posted on Mar 12, 2011
Thanks to the previous posters who shared their info and knowledge. I'm having the same problem with my KitchenAid microwave; but I am only getting the F7 error intermittently. I don't have my model # handy at the moment, so not sure if it is the same model - it's been in light-duty service for about 6 years. Sorry I don't have solution yet; I'll post back if I get this solved. I'm not impressed with KitchenAId appliances at all. My dishwasher is also KA, and also JUNK! No more KA for me - EVER.
Posted on Aug 12, 2010
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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