Question about HP Photosmart 3310 Printer

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Photosmart 3310 All-In-One - Cannot install..... Downloaded software from HP web site - 96% install it brings up a "FATAL ERROR" message and then uninstalls it. Running Vista - Help

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  • Anonymous Jan 03, 2009

    I have the same problem except I'm using XP! The installation software stops at 96%. Following Rizwan's suggested solution has not done it for me!

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Hi

The installation will get stalled at 96% , because due to 3rd party service running, will not allow to install HP printer driver.To resolved this follow below steps

1.Disconnect the Printer and uninstall the software.
2.Reboot the PC.
3.Click start, then in "start search" box type "msconfig"(without quotes).Click OK.
4.In System Configuration Utility, Under GENERAL tab, click on SELECTIVE STARTUP, Uncheck "Load System Services" and "Load Startup Items".Click on Apply
5.Then Click on SERVICES tab, at the bottom Check "Hide all Microsoft Services" and then click "Disable all".
6.Click apply and OK. Reboot the PC.
7.Now install the software.

Please let me know once you have done this.

Thanks
Rizwan

Posted on Dec 10, 2008

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I am installing an HP Photosmart C4480 printer-scanner and copier but at 96% installation it said fatal error and stop and the icons are place in the desk butthe scanner is not working


Hi carolangt,

Based on your situation. I suggest trying the following steps:

1. Download the updated driver of HP Photosmart C4480. You may visit link below for the driver.

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Hope it helps.

Please rate this solution if found useful.

Best regards,

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Try clicking on this link the download the Full feature software and drivers package

Allow it to install. If it works your done, if not the disc isn't the problem. If that is the case respond back here with any error messages that show up and I will take a little deaper look into the problem


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