Question about HP Photosmart 3310 Printer

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Photosmart 3310 All-In-One - Cannot install..... Downloaded software from HP web site - 96% install it brings up a "FATAL ERROR" message and then uninstalls it. Running Vista - Help

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  • Anonymous Jan 03, 2009

    I have the same problem except I'm using XP! The installation software stops at 96%. Following Rizwan's suggested solution has not done it for me!

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Hi

The installation will get stalled at 96% , because due to 3rd party service running, will not allow to install HP printer driver.To resolved this follow below steps

1.Disconnect the Printer and uninstall the software.
2.Reboot the PC.
3.Click start, then in "start search" box type "msconfig"(without quotes).Click OK.
4.In System Configuration Utility, Under GENERAL tab, click on SELECTIVE STARTUP, Uncheck "Load System Services" and "Load Startup Items".Click on Apply
5.Then Click on SERVICES tab, at the bottom Check "Hide all Microsoft Services" and then click "Disable all".
6.Click apply and OK. Reboot the PC.
7.Now install the software.

Please let me know once you have done this.

Thanks
Rizwan

Posted on Dec 10, 2008

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