Question about Philips GoGear HDD1850 MP3 Player

1 Answer

Can't Sync to mp3

I have my mp3 connceted to the computer, I hit the sync button but the computer screen says to conncet a device! What do i do??

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 8,596 Answers
Re: Can't Sync to mp3

Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Posted on Feb 11, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Hello i am having problems setting my coby mp3 player to the vaio computer so that i can put song on the player i already have my playlist in order but when i press start sync nothing happens what should i...

Try reflashing the firmware for your device you can find the latest firmware and flashing utilities from the manufacturer?s website. Make sure that you back your music up first because when you do this you are setting it back to factory settings. Then following the following the instruction about loading it throuh Windows Media Player: Connect your MP3 player to the computer using the USB cord. Open the Windows Media Player program. When you open the program, your device will be recognized through the "Sync" button on the tool bar that runs across the top of the page. Click on the "Sync" button. To the right a column will appear which says "sync list" at the top. Below the sync list it will say "Drag items here to create sync list." Your library is located in the middle part of the screen. (Your playlists and library listings are in a column to the left.) To select the songs you wish to transfer, simply click on the song and literally drag it over to the listing on the right. When your mouse is over the column, the text will lighten, and a small box with a plus sign will appear. When this happens, let up off the mouse button. The new song will be listed in the sync list. When you have a listing of all the songs you wish to ad, click on the "Start sync" button near the bottom of the column. You will be taken to another screen which will have a listing of the songs you want to add. The computer will sync the songs to the device. When the synchronization is complete, the sync device column will return to the right of the screen. A message will appear letting you know that it is ok for you to disconnect your device. When you unplug the device, the MP3 player should flash a message that says, "Creating (or configuring) library."

Oct 01, 2009 | Coby MP-C582 MP3 Player

1 Answer

Ipod connceted thru usb to computer for charging - locked

i had the same the issue due to my ipod. the problem that i think is with you is that you may have done something. To get your ipod on again hook it to the computer (USB cord) and re format it. that means you would have to clean your drive completely.. dont worry!!! then you need to put songs all over again...

Aug 10, 2009 | Apple iPod nano

1 Answer

Mp3 player won't sync with media player on vista

Do you have Windows Media Player 11? When you plug your device in and hit sync you should be prompted automatically, to name your device.

Also try:
Plug in the device, press the POWER BUTTON go to MY COMPUTER and double ckick on the Setup.exe icon.
This will install the MP3 Player's software onto the connected computer. At least that's what the manual says.

Feb 24, 2009 | GPX ML648B MP3 Player

1 Answer

Computer doesn't recognize MP3 player -

Try to reboot your PC. Leave mp3 player off when start Sync (if button lights up this time).

Jan 20, 2009 | SanDisk Sansa View 8GB MP3 Player - Black

1 Answer

My mp3 player won't sync

Reformat the player, and reload the songs.

Dec 16, 2008 | MP3 & Digital Media Players

1 Answer


download itunes at then sync ipod with itunes.Itunes will reinstall a file needed by the ipod.
Was this solution helpful? Show your Appreciation by rating it.RICHARDM69

Dec 14, 2008 | Apple iPod nano

1 Answer

Computer doesn't recognize MP3 player -

Don't transfer playlists - only transfer individual songs

Sep 15, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

Computer doesn't recognize MP3 player -

What I would recommend you to do is to make sure that your device is under MTP mode instead of do that go under menu,setting, usb and then there should the two mode listed there...then you want to plug your device in the back of your computer..not in the front..tghat is very important....once you do up your windows media on your start thee sync panel..if your device is recognize properly it will be showing there on the right side..and if its not listed properly, it will say connect a device..if thats the on your start menu right click on computer and then click on propetties, click under hardware and then device manager..your device should be showing there...check under disk drives to see if your device is showing there and if it doesnt you want to right click and hit uninstall...we dont want your device to be under disk drive ..we want it to be under windows portable device...once you uninstall it...go to and find the driver for your device..and then connecct the device on the back of your should work properly..if you are still having any problems..let me know..i would be more than happy to assist you..
Please rate accordingly
Thank you

Jul 13, 2008 | SanDisk Sansa m240 MP3 Player

1 Answer

Can't Sync to mp3

how to get sync workin

Apr 20, 2008 | MP3 & Digital Media Players

1 Answer

Cant down load songs i like

Go into WMP and connect the USB cable to your computer and player. Press the M button on the side til the screen reads "MTP." The device set-up wizard should start. Then hit the "sync" menu and drag and drop songs onto your sync list

Dec 25, 2007 | GPX MW3837 MP3 Player

Not finding what you are looking for?
Philips GoGear HDD1850 MP3 Player Logo

Related Topics:

51 people viewed this question

Ask a Question

Usually answered in minutes!

Top Philips MP3 & Digital Media Players Experts

 Mike M
Mike M

Level 3 Expert

3320 Answers


Level 2 Expert

48 Answers

Pieter Vleeshouwers

Level 3 Expert

1315 Answers

Are you a Philips MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides