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Omni 3730 communication error

We have an Omni 3730 credit card processing machine. When we switched to a new processing company, we now get communication errors when we try to run credit cards and we can usually clear by unplugging and plugging the machine back in. When we plug the machine back in - it shows a modem error. The company tells us our problem is because our phone line and credit card line are the same. We have used a credit card processor on the phone line for 6 years without a problem. The problem happened as soon as we downloaded the new code from the new processing company. The processor is 3 years years old. Could the processor be bad? Any help would be appreciated. Thanks

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puertobori
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SOURCE: My credit card machine is failing to connect with

1-Check the telephone line connections.
2-Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
3-Replace the telephone cable that connects the terminal with a cable you know
is working correctly.
4-If the problem persists, contact your local VeriFone service provider.

Contact:
VeriFone Systems, Inc.
2099 Gateway Place, Suite 600
San Jose, CA 95110
USA Tel: 1-800-VeriFone (837-4366)
Main Tel: (408) 232-7800
Main Fax: (408) 232-7811

Posted on Nov 18, 2010

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Nov 14, 2011 | Modems

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