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Omni 3730 communication error

We have an Omni 3730 credit card processing machine. When we switched to a new processing company, we now get communication errors when we try to run credit cards and we can usually clear by unplugging and plugging the machine back in. When we plug the machine back in - it shows a modem error. The company tells us our problem is because our phone line and credit card line are the same. We have used a credit card processor on the phone line for 6 years without a problem. The problem happened as soon as we downloaded the new code from the new processing company. The processor is 3 years years old. Could the processor be bad? Any help would be appreciated. Thanks

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Posted on Jun 13, 2008

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SOURCE: I am having a problem

This usually means that there is a problem with the phone line. also these terminals are very sensitive to noise (static). Another solution is that the modem on the terminal can be damaged. If your processor is not helping maybe you should give me a call i would try to get you better rates and also trade you a working terminal for the damaged one that you have. Check out our website give us a call, ask for Irving ext 210

Posted on Feb 26, 2009

  • 3 Answers

SOURCE: Modem won't connect to internet.

maybe you have to wait for your provider for them to isolate the problem, it seems that your modem got hit maybe by high surge. ask them to bring a spare modem for isolation.. there is no way for you to isolate the problem coz you've already done the basic....

Posted on Jun 20, 2009

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Call your Internet Service Provider.
They can remotely "connect" to the cable-modem, and diagnose it.

Posted on Jul 16, 2009

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SOURCE: newdev.dll error and asking for admin rights on bt modem 105

If you have IE-8 installed, then uninstall it and it will start working.
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Posted on Oct 26, 2009

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