Hello! I have a strange problem, the mouse works perfectly, but it's not detected by the Razer Configurator, so I can't adjust it. I tried to solve the problem with the update drivers, but it stopped working, so I rolled the driver back trough the device manager. Uninstalling the drivers and installing again (with cd and through update setup) failed as well; when it starts detecting for the mouse in setup, detection fails. Any help would be welcome. Gregor Hrabar
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This can be a complex problem, First try plugging the mouse into a different computer to see if the problem is only with the current computer. After that try going to Razers website and downloading device drivers for windows (or mac). Hopefully that will allow your computer to detect the mouse. Also make sure that the laser for the mouse is working (it may be hard to see on performance mouses, but look carefully for a red dot).
I think you are using a Non- Windows specified Driver. If yes then you will have this problem. Try a Windows Driver ( the Windows which you have ). Also if it doesn't solve, check that is the Program is running in the compatibility mode of your windows.
Thank you, Have a nice day.
I had this same issue when the software hung. I thought my mouse was dead(no lights, no response when plugged in on my Vista machine). The way I solved it was to goto my XP machine(this may work in Vista 32bit too but I have 64bit and didn't wanna chance it) and install the firmware update software.
After installing the software, run it and get to the screen that tells you to hold down the pairing button when connecting the mouse. Then make SURE your mouse is turned OFF via the ON/OFF switch on the bottom, then HOLD the pairing button on the bottom of the mouse and connect the USB cable. When you do this, you should see a note that XP sees a bootloader and it will want to install a driver for it. Let XP install automatically. When it is done installing the driver, click next on the software screen and it should say it sees the mouse and the UPDATE button should be green. Click it and it will update. This should work, even if it looks like your mouse is dead(no lights when plugged in and not being recognized properly).
The key parts are make sure the mouse is OFF(vai the switch on the bottom) before starting and also make sure you hold the pairing button down when connecting the USB cable. If your system doesn't see a bootloader when you connect the mouse, the update won't work properly.
Hmm...I managed to solve the problem of mouse "breaking" while playing counter strike..Its a lil technical...
1. Right Click My Computer -> Properties 2. Choose 'Hardware' tab and then 'Device Manager' 3. You should see a Yellow exclamation mark on 'Razer Copperhead USB mouse' under 'Human Interface devices' 4. Right click -> properties ------------------------------------------------------------- I do not exactly remember the wordings of the prompts that appear after this..
5. Click on something which says "install / update driver" 6. Choose the 1st option which has something missing in one of the columns.. 7. Unzip downloaded driver files on your desktop 8. Choose logical options from here... 9. At some point it will ask for "Razerlow.sys" file... 10. Click browse and go to C:\Windows\system32\drivers....you will find it there... 11. Choose logical options from here and your "breaking" problem will be solved... -------------------------------------------------------------------------------
This does not solve the "No mouse detected" message in configurator...but atleast you can play your favorite game :-)
Go to device manager and uninstall everything under the USB heading and restart your computer. This should reinstall all the drivers and hopefully reinstall your mouse. You may need to rerun the driver you downloaded for the mouse afterwards.
My next suggestion your be to try the mouse on another computer to make sure it is not defective.
i tried to install the same keyboard and im having the exactly the same problem. i had a saitek eclipse before and it worked perfect. but now nither works and i uninstalled my mouse on accident as well so now im totally screwed