Question about Dell 962 Photo All-In-One InkJet Printer
The all-in-one printers are notorious for getting small pieces of paper lodged in the gear assemblies both in the back behind the paper pickup roller and in front under the print head. Dust also can collect causing false errors. I would first blow the thing out thoroughly with a can of compressed air because honestly any other solution is probably going to cause you more time, money, and trouble then just replacing it the printer; especially if the Dell printer is under warranty.
But for the sake of diagnosing the issue specifically...Look for damage in and around the print head, especially the bundle of wires attaching to the back of the print head. If they are damaged it will generate a carriage jam. Also, listen to the head when it tries to move, if it clicks or pops or if when you restart the printer it fails to move across and back to align itself, your drive gear on the print head is stripped or the assembly itself is not functioning.
If it moves and aligns itself but then gives a carriage jam anyway, it's obviously not jammed because it moved. That means that the control board or system board may be damaged and these are VERY difficult to replace without disassembling the whole printer.
Posted on Dec 09, 2008
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
This seems to be fault in the carriage mechanism. Start this work only if you are mechanically able with the right tools.Remove the covers to get access to the mechanism . Remove the motor drive assembly , the fitting of the motor to the mechanism. Once this is removed the carriage can be turned manually so that you will be able to see it move freely while studying if there is any obstruction.
Now you must print and see if the fault has changed. If not repeat the above work to confirm the area of obstruction.
Jul 12, 2011 | Dell 924 All-in-One InkJet Printer
Apr 07, 2010 | Dell 924 All-in-One InkJet Printer
Jan 31, 2010 | Dell 924 All-in-One InkJet Printer
Oct 26, 2009 | Dell 924 All-in-One InkJet Printer
Sep 16, 2009 | Dell 924 All-in-One InkJet Printer
Feb 16, 2009 | Dell 924 All-in-One InkJet Printer
Oct 01, 2008 | Dell 924 All-in-One InkJet Printer
Apr 04, 2008 | Dell 962 Photo All-In-One InkJet Printer
Mar 09, 2008 | Dell 962 Photo All-In-One InkJet Printer
May 31, 2007 | Dell 924 All-in-One InkJet Printer
307 people viewed this question
Usually answered in minutes!