Question about Bose (321GS) System

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Format unsupported on all CD's or DVD's i play on my Bose 321

I get a message saying "Format Unsupported" on all CD's and DVD's i play on my Bose 321 GS. They all used to play perfectly well until a week ago. These are all original CD's and doesnt have any scratches on it. So please dont give me a solution saying "Clean your CD's" - thats not the problem. Can you help?

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  • Anonymous Dec 12, 2008

    I only have 1 dvd that will not play and none of my cds will play(store bought) Last week everything played. I"ve looked at every angle to this problem for hours and I can"t figure it out.And if my dvds play then the cds should play and they all played a week ago

    HELP PLEASE

  • timmsy69 Dec 15, 2008

    Mine just wont play any cd's at all dvd work fine it makes no sense

  • PH Holland Dec 23, 2008

    We keep getting the message "format unsupported". Even with new CDs and DVDs. Sometimes the same CD can't be played and when we try again an hour later it suddenly can be played without any problem. Who solved this problem? We do like our bose 321 GS system and we would like to enjoy it in the future. P&H from The Netherlands.

  • cwest7 Dec 28, 2008

    i have the same problem and am trying to contact Bose. Will they provide a replacement if the DVD unit is bad?

  • JenDinDC Feb 15, 2009

    I bought my original Bose 321 unit in April 2006 and encountered the same problem (format unsupported) and called Bose and they replaced the entire system.

    I'm now getting the same error on my newer system. I do not watch that many movies or listen to that many CDs. It's really disappointing that this system would fail so easily. I watch maybe one movie a month and never play CDs...

    I should've bought a different, less-expensive brand.

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My bose321 are showing unsupported

Posted on Jun 03, 2014

6 Suggested Answers

SOURCE: BOSE 321

Have u tryed other disc ? if so your Bose system my have read a corrupted disc u may want to change out your IDE cable and if that doesn't work then corrupted files has made its way to one of your main broads.

Posted on Apr 24, 2008

  • 1 Answer

SOURCE: Bose System Bose 321 unsupported format with dvd's

You need to stand at the front of a Bose store and tell everyone about to enter your story, until the manager of the store agrees to give you a new one. This looks like an ongoing problem that Bose knows about and will not address. $900+ and maybe 60 hours dvd time and I'm on the same boat. I thought Bose could be a trusted company.

Posted on Aug 17, 2009

SOURCE: format unsupported

So funny mine just started doing the same exact thing. I put a DVD in and it says format unsupported. Then I turn it off take the disc out and try it again. Seems to always work the second time around

Posted on Mar 02, 2008

  • 5 Answers

SOURCE: Format unsupported

Format unsupported simply means the unit can not read the disc. The problem is either the disc or the player.

Contact Bose technical support if you are sure the discs are good. 800-367-4008

Posted on Oct 23, 2008

taran_2005
  • 10515 Answers

SOURCE: bose lifestyle 48 says format unsupported for audio cds

Hi Johnxxlt,
According to Bose, the message that you have is due to dust in the system ....
They have offered 3 ways :-
Try cleaning the CD or DVD, as follows: 

  • Use a soft, dry, lint-free cloth to remove stains or fingerprints from the disc surface 

  • Wipe in straight movements from the center of the disc to the outside

  • Do not use any chemical cleaning products. They can damage the disc.
If the above will not fix the problem, you need to call them to repair the system.
I know its frustrating, However, we cannot play more with Bose as it might void the warranty if any.
Thanks for using Fixya.
Do rate the solution as "Fixya" if 100% satisfied.

Posted on Apr 17, 2009

6ya6ya
  • 2 Answers

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goodluck!

Posted on Jan 02, 2017

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