I have an early BOSE 321 unit with a failed dvd drive (toshiba). Is there any source other than BOSE to obtain a replacement drive? The actual failure is at least partly a faulty tray drive mechanism. Thanks.
Found another help site similar to FixYa where a person had posted that they successfully replaced their failed DVD ROM drive in their BOSE 3-2-1 Series I unit with a later model Toshiba SD-M1712 drive. There are 2 plastic trim bits and the metal DVD drive unit cover that need to be swapped between the old drive and the new PC type drive to complete the repair. I located and ordered a new drive and spent last evening removing the old drive from the BOSE. To remove the old drive all that is really necessary is to remove the lid from the BOSE unit and pop off a black steel holdown assembly across the top of the failed drive. Once that is done the old just drive lifts out and the replacement is virtually the same as swapping out a drive in your PC. I am awaiting arrival of the replacement OEM drive ($25) from some place in Texas. This just may work. BOSE wants hundreds of bucks and several weeks to repair their crappy unit. I will never purchase BOSE again. I had to also purchase a power supply in years past for this very lightly used unit and that was $300 and a lot of aggravation using the BOSE repair system. I have trouble just throwing this unit away because we spent $1000 hard earned $'s to buy the "best". I was certainly fooled. If this doesn't work I'm only out $25.
I just ordered a dvd/cd player form newegg for 18$. Think it was a Model DDU1678A sony IDE!. I just poped the top of the 321 (first version) took off the plate holding the rom player down and removed the old one and put the new one in. (Your going to have to open the door on the cd player to get it out and in plus unclip the Bose door form the old rom door too). Also I had to pry the front off the new player to get it to open and close in the bose unit. I just use the old bose door as a plug for the hole but I guess you can use some spacers and glue it one if you want. All in all it was easy to do that is if you do it for a second time. Take care of the power plug on the back of the cdrom also two wires fell off the plug after playing the remove and install game to many times trying to get the darn thing in the first time. I had to take the wire bundle out and push the wires back in the clip of the plug.. major set back. All in all its works now, the cd rom spins up kind of lound also but will quiet down. Not a big thing the person that uses it has a dvd/tape player hooked up to it. The only reason I had to put a new rom in it is because if you unplug the old rom it will not turn on at all least this one didnt.
Just look at this video(see link below). I bought a dvd player for â'¬10,-. I learned from this this video and got the rigtht instructions. Finally made it working again. Bose charged me â'¬150,- for this. Who is a fool? http://www.youtube.com/watch?v=fFCCYCSwBPU
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Here are 3 things to try and an if all else fails at the end.
1) Make sure the TV is set to the correct Video Input to see the video from DVDs on the Bose system.
• Make sure a DVD is in the disc tray.
• If the TV is connected to the media center using the HDMI cable:
Switch from one Video Input to another and then back to the original input.
2) Turn everything off, then:
Turn on the TV and set the TV Video Input for the Bose system video.
Turn on the Bose system and press DVD.
3) Turn off both the TV and the Bose system and then:
Unplug the HDMI cable from both ends.
Disconnect the power cables from both your TV and the Bose 321 system.
Re-connect power to the TV and to the Bose 321 system.
When the Bose 321 system startup message disappears from the display,
re-connect the HDMI cable to the TV then Bose 321 system.
Turn on the TV first, then turn on the Bose 321 system.
If all the above fail then disconnect the HDMI cable that connects the TV to the Bose 321 system and reconnect the two using a Component cable, an S-Video cable, or the Composite cable provided with the system.
Sounds like an overheating power source but im not sure. HTIB set ups are a pain sometimes. Try going to the Panasonic website under repairs and repair centers. They repair just about anything thats broke as well as other brands cra..cough cough stuff as well.
this is a belt driven drawer there is a little gear made
from plastic . the cause is there are teeth missing from the gear .due
to /pushing drawer manually or forced shut / or kids / now this this
will have to go to bose for repair i was a bose agent for repairs and
yes this is the worst bit it will cost £140 TO £200 POUNDSthe unit has locked out this is a common problem with this unit bose do not actually make this unit its a generic design the company should stick to speakers only .there are better built systems than this,people think they are buying the best its the name game again i have been in this trade a long time my moto is always buy sererates if your cd/dvd goes wrong you can pop a new one in rather than loose the lot . bose are not good on servicing slow and un reliable depending on where you are . uk not good /america dont know sorry to deflate you i have 6 off these units waiting for parts all with the same fault . people panic and take a knife to the drawer to get there beloved cd out this does even more harm a drawer will cost £47.00 a cd £ 10.00 ..TO Replace it can be retrieved so there it is. if you are in the uk my email is email@example.com we can talk if you need further assistance if you send
it now you will not get it back before christmas best regards kirk
Not familiar with unit, but you can try a couple of things. Have you tried to play DVD's and CD's?
If they both don't work you may have a laser problem. You can also hook up an external DVD/CD player to the coax and/or optical inputs and see if that will work. If this does, than you can still use the unit with an external source component. If that doesn't work you may need a new unit.