Question about Bose 3 2 1 GSX System

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Bose 321 DVD drive failure

I have an early BOSE 321 unit with a failed dvd drive (toshiba). Is there any source other than BOSE to obtain a replacement drive? The actual failure is at least partly a faulty tray drive mechanism. Thanks.

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  • Anonymous Dec 10, 2008

    I've had this problem at least 25 or 30 times in the 8 years I've owned the system, but tonight it was completely unfixable. I got so frustrated that I tore the damned tray open, recovered my DVD, and hooked up a cheap $29 DVD player's audio to the Bose's Video 1 input. Problem solved--and it cost me a lot less than the $400 Bose wanted to fix it.

  • Anonymous Dec 14, 2008

    how can i in on froze it my movie got stuckk inside

  • geekof5 Dec 26, 2008

    I have the same issue with my bose 321. Where can i find a replacement drive? I just tried a sony and that did not work at all. The sony is slightly shorter which I could deal with but it locked the bose up when I tried to access the drive with a dvd in the drive. Not real impressed with the bose.. I have had issues in the past with the drive ejecting and that is what is wrong now. I paid for what I thought was quality but Im not seeing that!

  • nick644 Jan 22, 2009


    wnewton839 Did the new drive work? Do you have an update? It would be great to plug in new udated drives to what is otherwise a good system.

  • Anonymous Feb 15, 2009

    i have he same problem BOSE Sucks Do not buy from them. I promise they will rip you off

  • luis_rios Feb 16, 2009

    I HAVE THE SAME PROBLEM WITH MY BOSE 321 SYSTEM. I NEED TO REPLACE THE INTERNAL DVD DRIVE, BUT BOSE WANTS ALOT OF MONEY TO FIX IT. PLEASE LET ME KNOW IF SOMEONE CAN HELP ME

  • luis_rios Feb 16, 2009

    I HAVE THE SAME PROBLEM WITH MY SYSTEM I NEED TO REPLACE THE INTERNAL DVD DRIVE. BUT BOSE WANTS A LOT OF MONEY TO FIX IT. CAN SOME ONE HELP ME?





  • Anonymous Apr 04, 2009

    which site posted the procedure to replace the drive?

  • slammer1989 Apr 15, 2009

    Same issue, found the drive on-line a place called Impact Computers and Electronics Part Number SDM-1612 (Toshiba DVD drive) $70 plus S&H



    Got the old drive out, new drive in but the door will not open



    I swapped some plastic parts but not the metal outer cover (guess I will try that now, 15th time taking the damn thing apart)



    Wish me luck

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Found another help site similar to FixYa where a person had posted that they successfully replaced their failed DVD ROM drive in their BOSE 3-2-1 Series I unit with a later model Toshiba SD-M1712 drive. There are 2 plastic trim bits and the metal DVD drive unit cover that need to be swapped between the old drive and the new PC type drive to complete the repair. I located and ordered a new drive and spent last evening removing the old drive from the BOSE. To remove the old drive all that is really necessary is to remove the lid from the BOSE unit and pop off a black steel holdown assembly across the top of the failed drive. Once that is done the old just drive lifts out and the replacement is virtually the same as swapping out a drive in your PC. I am awaiting arrival of the replacement OEM drive ($25) from some place in Texas. This just may work. BOSE wants hundreds of bucks and several weeks to repair their crappy unit. I will never purchase BOSE again. I had to also purchase a power supply in years past for this very lightly used unit and that was $300 and a lot of aggravation using the BOSE repair system. I have trouble just throwing this unit away because we spent $1000 hard earned $'s to buy the "best". I was certainly fooled. If this doesn't work I'm only out $25.

Posted on Dec 10, 2008

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I just ordered a dvd/cd player form newegg for 18$. Think it was a Model DDU1678A sony IDE!. I just poped the top of the 321 (first version) took off the plate holding the rom player down and removed the old one and put the new one in. (Your going to have to open the door on the cd player to get it out and in plus unclip the Bose door form the old rom door too). Also I had to pry the front off the new player to get it to open and close in the bose unit. I just use the old bose door as a plug for the hole but I guess you can use some spacers and glue it one if you want. All in all it was easy to do that is if you do it for a second time. Take care of the power plug on the back of the cdrom also two wires fell off the plug after playing the remove and install game to many times trying to get the darn thing in the first time. I had to take the wire bundle out and push the wires back in the clip of the plug.. major set back. All in all its works now, the cd rom spins up kind of lound also but will quiet down. Not a big thing the person that uses it has a dvd/tape player hooked up to it. The only reason I had to put a new rom in it is because if you unplug the old rom it will not turn on at all least this one didnt.

Posted on Jan 30, 2010

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  • lsjdesigns29 Dec 11, 2010

    I just install a new DVD drive to my Bose 321 (Version 1). I wished I had made a YouTube video. Pretty easy and simple to do. Paid $17.00 for the drive. Popped it in and everything is working just like the day I bought it.

  • jalmeida1967 Feb 20, 2011

    What type of drive did you replace it with I too am having the same problem. The drive I have is a Toshiba SD-M1502. Not sure if I replace it if tthe Bose is going to check the ROM version of the drive.

  • cmolina1170 Feb 24, 2011

    I tried the sony drive on my 321 system that had a SD-M1502 and it did not reconize the sony drive. so i opened the orig. drive and adjusted the gears and mechanism that opens the tray and now it works fine. it seems the mechanism moves to far from the gear to engage and open tray.

  • David Pierri Jan 11, 2013

    All my player needed was a drop of machine oil in the DVD ROM motor and it's back to business.

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Just look at this video(see link below). I bought a dvd player for â'¬10,-. I learned from this this video and got the rigtht instructions. Finally made it working again. Bose charged me â'¬150,- for this. Who is a fool? http://www.youtube.com/watch?v=fFCCYCSwBPU

Posted on Mar 28, 2011

  • rupiklayo Mar 28, 2011

    Dvd player Toshiba sd-m1712

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1 Answer

Bose 321 not recognizing cds


Contact Bose and send your unit back. Most likely the CD/DVD drive needs to be replaced

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Have a Bose 3-2-1 Series III. When I put in a DVD, I get sound through the Bose but no picture on my Pioneer TV. This is the second time it has happened. The first time it, we managed to get it going...


Here are 3 things to try and an if all else fails at the end.

1) Make sure the TV is set to the correct Video Input to see the video from DVDs on the Bose system.
• Make sure a DVD is in the disc tray.
• If the TV is connected to the media center using the HDMI cable:
Switch from one Video Input to another and then back to the original input.

2) Turn everything off, then:
Turn on the TV and set the TV Video Input for the Bose system video.
Turn on the Bose system and press DVD.

3) Turn off both the TV and the Bose system and then:
Unplug the HDMI cable from both ends.
Disconnect the power cables from both your TV and the Bose 321 system.
Re-connect power to the TV and to the Bose 321 system.
When the Bose 321 system startup message disappears from the display,
re-connect the HDMI cable to the TV then Bose 321 system.
Turn on the TV first, then turn on the Bose 321 system.

If all the above fail then disconnect the HDMI cable that connects the TV to the Bose 321 system and reconnect the two using a Component cable, an S-Video cable, or the Composite cable provided with the system.


Please leave feedback

Cheers

Andy

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this is a belt driven drawer there is a little gear made from plastic . the cause is there are teeth missing from the gear .due to /pushing drawer manually or forced shut / or kids / now this this will have to go to bose for repair i was a bose agent for repairs and yes this is the worst bit it will cost £140 TO £200 POUNDSthe unit has locked out this is a common problem with this unit bose do not actually make this unit its a generic design the company should stick to speakers only .there are better built systems than this,people think they are buying the best its the name game again i have been in this trade a long time my moto is always buy sererates if your cd/dvd goes wrong you can pop a new one in rather than loose the lot . bose are not good on servicing slow and un reliable depending on where you are . uk not good /america dont know sorry to deflate you i have 6 off these units waiting for parts all with the same fault . people panic and take a knife to the drawer to get there beloved cd out this does even more harm a drawer will cost £47.00 a cd £ 10.00 ..TO Replace it can be retrieved so there it is. if you are in the uk my email is kjb01@btinternet.com we can talk if you need further assistance if you send it now you will not get it back before christmas best regards kirk brown

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Not familiar with unit, but you can try a couple of things. Have you tried to play DVD's and CD's? If they both don't work you may have a laser problem. You can also hook up an external DVD/CD player to the coax and/or optical inputs and see if that will work. If this does, than you can still use the unit with an external source component. If that doesn't work you may need a new unit.

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